Nortel Networks BSR222 manual Problem You cannot get a WAN IP address from the ISP

Page 42

42 Chapter 6 Troubleshooting

Problem: You cannot get a WAN IP address from the ISP

The WAN IP is provided after the ISP verifies the MAC address, hostname or user ID.

Find out the verification method used by your ISP and configure the corresponding fields.

If the ISP checks the WAN MAC address, clone the MAC address from a LAN computer. Click WAN and then the MAC tab, select Spoof this Computer's MAC address - IP Address and enter the IP address of the computer on the LAN whose MAC address you are cloning.

If the ISP checks the host name, enter your computer's name (refer to the Wizard Setup section in the Configuring and Troubleshooting the Business Secure Router SOHO Internet Security Gateway) in the System Name field in the first screen of the Wizard.

If the ISP checks the user ID, click WAN and then the ISP tab. Check your service type, user name, and password.

Problem: You cannot access the Internet

Check the Business Secure Router connection to the cable or DSL device.

Check whether your cable or DSL device requires a crossover or straight-through cable.

Click WAN to verify your settings.

NN47922-301

Image 42

Contents Nortel Business Secure Router 222 Fundamentals Copyright Nortel TrademarksContents Chapter User Notes Page NN47922-301 Preface Before you beginRelated publications Hard-copy technical manuals How to get help AC Power Adapter Specifications Chapter Introducing the Business Secure Router Internet account information worksheetIntroducing the Business Secure Router NN47922-301 Chapter Hardware installation Front panel Label DescriptionPower Rear panelHardware installation NN47922-301 Chapter Setting up your computer IP address Static or dynamic configuration Windows 2000/NT/XPSetting up your computer IP address Command Prompt Checking your computer IP addressSetting up your computer IP address NN47922-301 Chapter Configuring your Business Secure Router Accessing your Business Secure Router via the WebGUIConfiguring your Business Secure Router Configuring your Business Secure Router Using the wizard to configure for internet access Configuring your Business Secure Router Internet connection with ethernet Internet connection with PPPoE Internet connection with Pptp WAN IP address assignment Test your internet connection System DNS serversChapter User Notes General NotesGeneral Firewall VPN Client TerminationUser Notes Security RoutingAdvanced Router Configuration Setting up the router when the system has a serverConnecting two sites to establish a virtual private network Adding IP telephony to a multi-site network Allowing remote management of a LAN-connected BCM50 Setting up the router for guest access Preventing heavy data traffic from impacting telephone callsSetting Up a Remote Office with a UNIStim IP Telephone Inter-Operability With Third-Party Routers VPN Connections With Cisco RoutersChapter Troubleshooting Problem You cannot ping any computer on the LANProblem You cannot get a WAN IP address from the ISP Problem You cannot access the Internet