Tektronix 560 Troubleshooting and print quality quick reference, Symptom Possible Causes Solution

Page 179

Troubleshooting 7

Troubleshooting and print quality quick reference

Symptom	Possible Causes	Solution
Power indicator is blinking	The printer is receiving, processing or	Wait for the job to be completed or cancel
	printing a job.	the job.

	You have entered the menu in the front	Exit the menu.
	panel.

Power indicator is off	The printer is not ready, is disabled, or	Read the front panel message to determine
	has detected an error.	the printer’s status.

Error indicator is on	Attention is required, but not	Correct the condition reported by the front
	immediately. For example, when the	panel.
	front panel reads <color>:low.

Error indicator is blinking	The printer is stopped because it	Correct the condition reported by the front
	detected a user-correctable error such	panel (e.g., close the door or clear the
	as an open door or a media jam.	media jam).

	Error occurred that may be	Press the Info/More button for more
	user-correctable.	information on the error condition.

	Error occurred that is not	Turn the printer off and back on again. If
	user-correctable.	the indicator is still on after the power-up
		sequence, the printer requires service.
		See page 7-1.

The front panel menu exits	Front panel timeout: if no activity	Press Menu to enter the front panel menu.
and returns to Readywithout	occurs in 5 minutes, the front panel
anyone pressing the button.	returns to Ready.

Front panel reports:	Media jam.	■ To ﬁnd the jam : refer to the paper path
Jam at <Location>:		illustration on the inside front door label
See inside front door		or refer to “Clearing a media jam” on
		page 7-39.
		■ To clear the jam: refer to the instructions
		in this chapter or in the Quick Reference
		Guide.
		■ Make sure that paper or transparencies
		are installed correctly and in the
		media-speciﬁc tray. See page 2-12.

	Too much media is loaded in the	Reduce the amount of media to below the
	media tray.	media level indicator on the media tray
		label.

	Media is wrinkled or curled.	Change the media.

	Media is too thick or too thin.	Use recommended media. Refer to
		page 7-38 for more information.
		For media loaded in the Multi-Purpose
		Feeder, make sure that you have set the
		Media Thickness switch on the printer to
		accommodate thick, medium, or thin media.

User Manual

7-7

Image 179

Contents Phaser Color Laser Printer Page Phaser 560 Color Laser Printer Warranty Terms on product Caution Users safety summarySymbols as marked on product Terms in manual CautionVorsicht For Users in Norway Contents Printing Basics Viii Phaser 560 Color Laser PrinterCaring for Your Printer Printing Beyond the BasicsUsing the Front Panel TroubleshootingIndex Regulatory Information and SpecificationsSupplies, Accessories, and Expanding Your Printing System Page Chapter FeaturesFeature Description Introduction PhaserLink software Diskettes Information roadmapQuick Reference Guide Consumables Instruction SheetsWorld Wide Web PhaserShare manualsPage At a glance Setting up the printerWhat you get with your printer Setting up the printer9698-02 Optional accessories Registering your printer Accessories boxRemoving the packing material Installing the optional Lower Tray Assembly Installing the toner cartridges 9698-07 Preparing the imaging unit Insert the Quick Reference Guide Setting up the output trayRemove the Paper tray Adding paper or transparenciesTray Media Type Size Types and sizes of media traysMulti-Purpose Feeder Loading media 9008-14 If you have a single media tray Install a media tray into each of the three slots If you have a Lower Tray AssemblyPrinter ports Connecting the printerParallel Turning on the printer When the printer is ready for operation What happens at power-upSelecting a language for the front panel Making a demonstration print Setting the Energy Star Timeout Yes These are the basic steps for software installationPC/Windows software OverviewDrivers/PPDs Installing printer software for WindowsEasy Installation Custom Installation PhaserPrint Plug-in for PhotoshopManufacturers/Printers dialog box, click Have Disk Installing printer software for Windows NT Installing Printer Software Easy Install Custom Install Installing Printer Software Tektronix Printer Driver Easy InstallationGo on to the setup instructions refer to the next Select the printer’s port, click OK Click OK in the next dialog box TCP/IP connection Setting up the printer on a network Windows NT 3.5AppleTalk connection COM Setting up the printer on a network Windows NTShared Overview for MacOS platforms Easy InstallCustom Install Macintosh softwareInstall Custom Install or Easy Install?For Custom Install Installing printer software for MacintoshFor Easy Install Setting up the Phaser 560 printer driver TKP560P1.PPD Setting up the Apple LaserWriter 8 printer driverSetting up the Phaser 560 GX printer driver Downloadable printer utility ﬁles PhaserPrint for Unix software demoWorkstation software Printing from a PC Printing BasicsPrinting Basics Print features quick reference Windows printer driversPrint features quick reference Windows printer drivers contd Graphics Using the AdobePS 4 driver with WindowsDetails PaperDownload header with each print job PostScriptSelecting printer options from the Control Panel Using the Windows NT 4.0 PostScript driverPrint command options in an application Select Paper Size and Source Setup options in an applicationUsing the Windows NT 3.5 and 3.51 PostScript driver Using the Tektronix printer driver for Windows Job Control Using the Adobe PostScript driver for WindowsFeatures Windows Setting the timeoutsTo access the timeout settings To change the timeout settingsDownloading utility ﬁles Using the printer’s front panelPrinting from a Macintosh Supported Macintosh printer driversFeature Driver name Phaser Apple LaserWriter Phaser 560 GX Print features quick reference Macintosh printer driversQuick Collate Select printer-speciﬁc options Using the Phaser 560 printer driverUsing the Multi-Purpose Feeder Select media sizeUsing the Apple LaserWriter 8 printer driver Selecting printing options Using the Phaser 560 GX printer driverPrinting with a desktop printer Unix workstations Printing from a workstationOverview Workstation Operating System For more informationThrough a supported printer driver recommended Print featuresPrinting from speciﬁc applications General hints and tipsPrint features quick reference Printer’s front panel Print features quick reference Printer’s front panel contd Print-quality modes Swop Color correctionsHints Output OrderOutput Order Face Up Output Order Face DownResident typefaces PostScript Fonts9317-10 Macintosh fonts Resident typefaces PCL5Downloading fonts Printer languages PostScript, HP-GL, PCL5 Size Media Type All about mediaMedia sizes Margins Media Size Print area Top Bottom Sides Margins and print areaMedia types Selecting a media type Media trays Selecting a media tray by location Loading plain paper Loading letterhead paper Loading transparencies Hints for making transparencies Specialty media Using the Multi-Purpose FeederStandard media Thin Medium Thick Setting media thicknessInserting the media Multi-Purpose Manual Feed see Step Selecting the Multi-Purpose FeederFront panel selection Transparencies Loading specialty media in the Multi-Purpose FeederLetterhead 3 4 5 6Glossy Coated Glossy Coated Paper and Card stock9698-117 Your application EnvelopesMake the following selections A supported printer driverMinimum LabelsPrinting Basics Tektronix Fabric Transfer Media Flip Horizontal Making selections in the front panel Printer Defaults menuDuplex printing Making selections in the driverFace Up Tray Listed under Multi-Purpose FeederMulti-Purpose Now face down Page Printing Beyond the Basics Controlling color density Special printing featuresColor Reference CyanColor Adjust cyan+1 Color Reference Menu item What it does How it works Calibrate Colors menu selectionsPhaser 560 Quick Collate Using the Quick Collate option➋ 4 copies ➌ 4 sets of pages 5 ➊ 4 sets of pages 1, 2,Quick Collate and the Check Print option Collation hints and tips Output orderIncreasing the collation capacity Previewing with Check Print Press the Menu button. The following message appears Windows 95 PostScript driver Phaser 560 driverPhaser 560 GX driver LaserWriter 8 driverOptions Automatic tray switchingImage Smoothing Getting job information General guidelines Working with colorTekColor corrections Color corrections making the best selectionDeciding which color correction to use Printing objective or problem Color correction to use Color correction solutionsTurning off all color corrections Color correction descriptionsGeneral all-purpose printing Simulating display screen colors Printing the brightest colors and a truer blueEuroscale Press Closely match printing press colorsCommercial Press Using simple color conversions Using the printer’s current color defaultsApplication color corrections If your Phaser 560 printer is shared on a networkIf you are using an unsupported driver Special considerationsCharts on the CD-ROM Printing and using the color sampler chartsPrinting color sampler charts Color Sampler ChartsPANT560.PS Color sampler chart ﬁlesOverview Caring for Your PrinterUser-replaceable components Transfer Kitreplace When to replace componentsConsumable life information Resource Information provided How to accessReplacing a toner cartridge Replacing the componentsToner cartridges Diagnosing print qualityReplacing Imaging unitImaging kit Replacing the Fuser FuserReplacing the Fuser Roll Fuser RollReplacing the Transfer Kit Transfer kitFront panel Messages Diagnosing print quality Main Charge GridOccasional cleaning Cleaning the paper-pick and paper-feed rollers Use the blue handles to pull out the paper feeder If you have a Lower Tray Assembly 9698-58 Cleaning the sensor Cleaning other rollers9698-64 Prepare the media trays Power offRepacking the printer Remove and discard the Transfer Kit Prepare the Imaging Unit Secure the doors and output tray Remove the toner cartridges9698-69 Returning the printer to Tektronix Repack the printerPage If you need help Printer support and serviceType of service contd How to access contd Details contd Receiving email update noticesCountry Numbers Using the automated fax systemsPhaserLink Symptoms and solutionsDiagnostic tools Quick reference table Maintaining print quality Symptom Possible Causes Solution Troubleshooting and print quality quick referenceWaiting for media Troubleshooting and print quality quick reference contdTroubleshooting and print quality quick reference contd To avoid the problem To ﬁx the problemTroubleshooting and print quality quick reference contd 12Phaser 560 Color Laser Printer Fuser is worn out Dark and wavy vertical Printer Error ## If you can’t make a print If you can’t make a print contd Media problemsMode COM19600,N,8,1,P Problems with image size and position Media problems contdSymptomSolution Print quality problemsPrint quality problems contd Getting the largest printed picture Printing hintsApplication hints Tektronix supplies and softwareIf Image Smoothing is activated Improving print speedRelative port speed Fastest print timeMacintosh and Windows users All usersWindows 3.1 users Unix workstation users Select Use PostScript Level 2 featuresWindows 95 users Macintosh users PostScript printing errorsUsing a PostScript error handler From Windows Fixing timeout problems in WindowsGeneral Printed colors are not what you expectedPrinting Pantone Colors Using the Tektronix halftone screensChoose Download PostScript File from the Utilities menu PC and workstation users Selecting page sizes in Windows applications 34Phaser 560 Color Laser Printer Getting printer conﬁguration information Fonts printing incorrectly from WindowsIf the LaserWriter Utility does not work AppleTalk Sharing the printer on a networkDriver, utility ﬁles, and front panel interactions Message Description Startup page prints even though it is disabledDouble-sided printing If your printer has a Lower Tray Assembly installedMedia hints and tips Media handlingClearing a media jam Jam at a Jam at B Jam at C Jam at C contd Jam at D Jam at D contd Jam at Multi-Purpose Feeder Jam at EFront panel Front panel indicatorsIndicator Blinking Off Front panel buttons Mode Front Panel ButtonsMode Front Panel Buttons Line b Two-line displayLine a Info Button 2 Capability Printer informationProtected mode for the front panel menu Front panel menu map Phaser 560 Menu MapPrinting Help Pages Press the Printbutton to print the desired Enabling and disabling the Startup Startup Menu Page Customizing your printer Tektronix Printer and Tektronix supplies Made For Each OtherOrder number Description Supplies Supplies and accessoriesPhaser 560 Printer Supplies Manuals Phaser 560 AccessoriesAccessories Order Number Description Cleaning suppliesPrinter interface cables and adapters Order number Description Connectors and cable lengthInterface cables and adapters Order number Upgrade kitsExpanding your printing system DescriptionExtended Features upgrade Memory Total Performance / Beneﬁt Memory upgradeMemory conﬁgurations for the Phaser 560 printer Advantages of adding memoryOrder number Description PhaserShare network cardsBeneﬁts of networking the printer Lower Tray Assembly Phaser Copystation accessoryScsi hard disk PhaserPrint for UnixRegulatory Information Specifications Declaration of conformity for 220-230 VAC equipment FCC Class B device for 100-120 VAC equipment Material Safety Data Sheets Msds for Toner Toxicological Information Exposure Control Personal ProtectionPhysical And Chemical Properties Stability And ReactivitySpeciﬁcations Printing speed Dimensions with Lower Tray AssemblyWeight of Lower Tray Assembly Safety and emissions standardsCommercial Press Check PrintChooser AutomaticColor Density Samples ordering 9-3using Swop Press Use Printer SettingIndex-3 Fast Color print mode Fast Monochrome print modeExtended Features With Extended FeaturesIndex-4Phaser 560 Color Laser Printer Index-5 No Color Correction 10-5Index-7 Extended Features 4-28 printer languagesPresentation print mode Image SmoothingPrinting menu Quick Collate optionIndex-9 Simulate Display color correctionUse Printer Setting color correction description Index-11 PostScript tabDevice Options tab Graphics tab Paper tab

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