Tektronix 560 user manual Clearing a media jam

Page 211

Troubleshooting 7

Clearing a media jam

If the printer has frequent media jams, make sure that you follow these guidelines:

■Always use high-quality laser paper and Tektronix-brand transparencies, glossy paper, and fabric transfer media.

■Make sure that you load specialty media only in the Multi-Purpose Feeder and that you set the Media Thickness switch to the correct setting for the media used.

If a media jam occurs, the front panel reports Jam at <Location>. The <Locations>are the various sensors throughout the paper path, listed as

Athrough E.

The following illustration shows the locations of the sensors that report a media jam (A through E).

Jam C, D

Jam A		D
	Jam D
Multi-Purpose		E

Jam A, C	A
Jam A, C
	Jam A
	Jam C
Jam B	Jam B
	Jam B

9698-31

User Manual

7-39

Image 211

Contents Phaser Color Laser Printer Page Phaser 560 Color Laser Printer Warranty Terms on product Caution Users safety summarySymbols as marked on product Terms in manual CautionVorsicht For Users in Norway Contents Printing Basics Viii Phaser 560 Color Laser PrinterCaring for Your Printer Printing Beyond the BasicsUsing the Front Panel TroubleshootingSupplies, Accessories, and Expanding Your Printing System Regulatory Information and SpecificationsIndex Page Feature Description FeaturesChapter Introduction PhaserLink software Diskettes Information roadmapQuick Reference Guide Consumables Instruction SheetsWorld Wide Web PhaserShare manualsPage At a glance Setting up the printerWhat you get with your printer Setting up the printer9698-02 Optional accessories Registering your printer Accessories boxRemoving the packing material Installing the optional Lower Tray Assembly Installing the toner cartridges 9698-07 Preparing the imaging unit Insert the Quick Reference Guide Setting up the output trayRemove the Paper tray Adding paper or transparenciesMulti-Purpose Feeder Types and sizes of media traysTray Media Type Size Loading media 9008-14 If you have a single media tray Install a media tray into each of the three slots If you have a Lower Tray AssemblyPrinter ports Connecting the printerParallel Turning on the printer When the printer is ready for operation What happens at power-upSelecting a language for the front panel Making a demonstration print Setting the Energy Star Timeout Yes These are the basic steps for software installationPC/Windows software OverviewDrivers/PPDs Installing printer software for WindowsEasy Installation Custom Installation PhaserPrint Plug-in for PhotoshopManufacturers/Printers dialog box, click Have Disk Installing printer software for Windows NT Installing Printer Software Easy Install Custom Install Installing Printer Software Tektronix Printer Driver Easy InstallationGo on to the setup instructions refer to the next Select the printer’s port, click OK Click OK in the next dialog box TCP/IP connection Setting up the printer on a network Windows NT 3.5AppleTalk connection COM Setting up the printer on a network Windows NTShared Overview for MacOS platforms Easy InstallCustom Install Macintosh softwareInstall Custom Install or Easy Install?For Easy Install Installing printer software for MacintoshFor Custom Install Setting up the Phaser 560 printer driver TKP560P1.PPD Setting up the Apple LaserWriter 8 printer driverSetting up the Phaser 560 GX printer driver Workstation software PhaserPrint for Unix software demoDownloadable printer utility ﬁles Printing from a PC Printing BasicsPrinting Basics Print features quick reference Windows printer driversPrint features quick reference Windows printer drivers contd Graphics Using the AdobePS 4 driver with WindowsDetails PaperDownload header with each print job PostScriptPrint command options in an application Using the Windows NT 4.0 PostScript driverSelecting printer options from the Control Panel Select Paper Size and Source Setup options in an applicationUsing the Windows NT 3.5 and 3.51 PostScript driver Using the Tektronix printer driver for Windows Features Using the Adobe PostScript driver for WindowsJob Control Windows Setting the timeoutsTo access the timeout settings To change the timeout settingsDownloading utility ﬁles Using the printer’s front panelPrinting from a Macintosh Supported Macintosh printer driversFeature Driver name Phaser Apple LaserWriter Phaser 560 GX Print features quick reference Macintosh printer driversQuick Collate Select printer-speciﬁc options Using the Phaser 560 printer driverUsing the Multi-Purpose Feeder Select media sizeUsing the Apple LaserWriter 8 printer driver Printing with a desktop printer Using the Phaser 560 GX printer driverSelecting printing options Overview Printing from a workstationUnix workstations Workstation Operating System For more informationThrough a supported printer driver recommended Print featuresPrinting from speciﬁc applications General hints and tipsPrint features quick reference Printer’s front panel Print features quick reference Printer’s front panel contd Print-quality modes Swop Color correctionsHints Output OrderOutput Order Face Up Output Order Face DownResident typefaces PostScript Fonts9317-10 Downloading fonts Resident typefaces PCL5Macintosh fonts Printer languages PostScript, HP-GL, PCL5 Media sizes All about mediaSize Media Type Margins Media Size Print area Top Bottom Sides Margins and print areaMedia types Selecting a media type Media trays Selecting a media tray by location Loading plain paper Loading letterhead paper Loading transparencies Hints for making transparencies Standard media Using the Multi-Purpose FeederSpecialty media Thin Medium Thick Setting media thicknessInserting the media Front panel selection Selecting the Multi-Purpose FeederMulti-Purpose Manual Feed see Step Transparencies Loading specialty media in the Multi-Purpose FeederLetterhead 3 4 5 6Glossy Coated Glossy Coated Paper and Card stock9698-117 Your application EnvelopesMake the following selections A supported printer driverMinimum LabelsPrinting Basics Tektronix Fabric Transfer Media Flip Horizontal Making selections in the front panel Printer Defaults menuDuplex printing Making selections in the driverFace Up Multi-Purpose Listed under Multi-Purpose FeederTray Now face down Page Printing Beyond the Basics Controlling color density Special printing featuresColor Reference CyanColor Adjust cyan+1 Color Reference Menu item What it does How it works Calibrate Colors menu selectionsPhaser 560 Quick Collate Using the Quick Collate option➋ 4 copies ➌ 4 sets of pages 5 ➊ 4 sets of pages 1, 2,Increasing the collation capacity Collation hints and tips Output orderQuick Collate and the Check Print option Previewing with Check Print Press the Menu button. The following message appears Windows 95 PostScript driver Phaser 560 driverPhaser 560 GX driver LaserWriter 8 driverImage Smoothing Automatic tray switchingOptions Getting job information General guidelines Working with colorTekColor corrections Color corrections making the best selectionDeciding which color correction to use Printing objective or problem Color correction to use Color correction solutionsGeneral all-purpose printing Color correction descriptionsTurning off all color corrections Simulating display screen colors Printing the brightest colors and a truer blueCommercial Press Closely match printing press colorsEuroscale Press Using simple color conversions Using the printer’s current color defaultsApplication color corrections If your Phaser 560 printer is shared on a networkIf you are using an unsupported driver Special considerationsCharts on the CD-ROM Printing and using the color sampler chartsPrinting color sampler charts Color Sampler ChartsPANT560.PS Color sampler chart ﬁlesOverview Caring for Your PrinterUser-replaceable components Transfer Kitreplace When to replace componentsConsumable life information Resource Information provided How to accessReplacing a toner cartridge Replacing the componentsToner cartridges Diagnosing print qualityImaging kit Imaging unitReplacing Replacing the Fuser FuserReplacing the Fuser Roll Fuser RollReplacing the Transfer Kit Transfer kitFront panel Messages Diagnosing print quality Main Charge GridOccasional cleaning Cleaning the paper-pick and paper-feed rollers Use the blue handles to pull out the paper feeder If you have a Lower Tray Assembly 9698-58 Cleaning the sensor Cleaning other rollers9698-64 Repacking the printer Power offPrepare the media trays Remove and discard the Transfer Kit Prepare the Imaging Unit Secure the doors and output tray Remove the toner cartridges9698-69 Returning the printer to Tektronix Repack the printerPage If you need help Printer support and serviceType of service contd How to access contd Details contd Receiving email update noticesCountry Numbers Using the automated fax systemsDiagnostic tools Symptoms and solutionsPhaserLink Quick reference table Maintaining print quality Symptom Possible Causes Solution Troubleshooting and print quality quick referenceWaiting for media Troubleshooting and print quality quick reference contdTroubleshooting and print quality quick reference contd To avoid the problem To ﬁx the problemTroubleshooting and print quality quick reference contd 12Phaser 560 Color Laser Printer Fuser is worn out Dark and wavy vertical Printer Error ## If you can’t make a print Mode COM19600,N,8,1,P Media problemsIf you can’t make a print contd Problems with image size and position Media problems contdSymptomSolution Print quality problemsPrint quality problems contd Getting the largest printed picture Printing hintsApplication hints Tektronix supplies and softwareIf Image Smoothing is activated Improving print speedRelative port speed Fastest print timeMacintosh and Windows users All usersWindows 3.1 users Windows 95 users Select Use PostScript Level 2 featuresUnix workstation users Macintosh users PostScript printing errorsUsing a PostScript error handler From Windows Fixing timeout problems in WindowsGeneral Printed colors are not what you expectedPrinting Pantone Colors Using the Tektronix halftone screensChoose Download PostScript File from the Utilities menu PC and workstation users Selecting page sizes in Windows applications 34Phaser 560 Color Laser Printer Getting printer conﬁguration information Fonts printing incorrectly from WindowsDriver, utility ﬁles, and front panel interactions Sharing the printer on a networkIf the LaserWriter Utility does not work AppleTalk Message Description Startup page prints even though it is disabledDouble-sided printing If your printer has a Lower Tray Assembly installedMedia hints and tips Media handlingClearing a media jam Jam at a Jam at B Jam at C Jam at C contd Jam at D Jam at D contd Jam at Multi-Purpose Feeder Jam at EIndicator Blinking Off Front panel indicatorsFront panel Front panel buttons Mode Front Panel ButtonsMode Front Panel Buttons Line a Two-line displayLine b Info Button 2 Capability Printer informationProtected mode for the front panel menu Front panel menu map Phaser 560 Menu MapPrinting Help Pages Press the Printbutton to print the desired Enabling and disabling the Startup Startup Menu Page Customizing your printer Tektronix Printer and Tektronix supplies Made For Each OtherPhaser 560 Printer Supplies Supplies and accessoriesOrder number Description Supplies Manuals Phaser 560 AccessoriesAccessories Order Number Description Cleaning suppliesInterface cables and adapters Order number Description Connectors and cable lengthPrinter interface cables and adapters Order number Upgrade kitsExpanding your printing system DescriptionExtended Features upgrade Memory Total Performance / Beneﬁt Memory upgradeMemory conﬁgurations for the Phaser 560 printer Advantages of adding memoryBeneﬁts of networking the printer PhaserShare network cardsOrder number Description Lower Tray Assembly Phaser Copystation accessoryScsi hard disk PhaserPrint for UnixRegulatory Information Specifications Declaration of conformity for 220-230 VAC equipment FCC Class B device for 100-120 VAC equipment Material Safety Data Sheets Msds for Toner Toxicological Information Exposure Control Personal ProtectionPhysical And Chemical Properties Stability And ReactivitySpeciﬁcations Printing speed Dimensions with Lower Tray AssemblyWeight of Lower Tray Assembly Safety and emissions standardsCommercial Press Check PrintChooser AutomaticColor Density Samples ordering 9-3using Swop Press Use Printer SettingIndex-3 Fast Color print mode Fast Monochrome print modeExtended Features With Extended FeaturesIndex-4Phaser 560 Color Laser Printer Index-5 No Color Correction 10-5Index-7 Extended Features 4-28 printer languagesPresentation print mode Image SmoothingPrinting menu Quick Collate optionIndex-9 Simulate Display color correctionUse Printer Setting color correction description Device Options tab Graphics tab Paper tab PostScript tabIndex-11

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