Troubleshooting
•Make sure your labels are loaded properly and that the left edge of the label is aligned with the left edge of the label feed slot. See "Loading Labels" on page 5.
•Make sure you are using
Printer Does Not Print or Stops Printing
If your printer does not print or stops printing while in use, follow the steps below to track down the problem.
1Make sure the printer is still getting power and that the power cable has not been disconnected.
If the status light on the front of the printer is not lit, check to make sure the power cable is plugged in, and that your power strip is working.
To make sure the problem is not with the outlet or power strip, try plugging something else into the wall outlet and power strip.
2Confirm that the printer is feeding labels properly by pushing the form feed button while the printer is on.
If the labels are jammed, the status light will blink. Refer to "Clearing Label Jams" on page 20.
3Make sure that your USB cable has not come loose from the back of your printer or from your computer.
Refer to the installation instructions in the Quick Start Guide to make sure the cable is connected properly.
4(Windows) Check that your LabelWriter printer driver is installed correctly.
The LabelWriter printer driver takes print data from your software and directs it to the LabelWriter printer. The driver is automatically installed when you install the software that comes with your printer. However, the driver may have been changed or deleted by mistake.
aFrom the Start menu, choose Printers and Faxes.
b
cFrom the Properties dialog box, click Printing Preferences.
dFrom the Preferences dialog box, click Advanced. The Advanced dialog box appears.
If no errors are displayed the Advanced dialog box, the printer driver is installed correctly.
If you are still having problems after checking the above items, contact Customer Service to arrange for a Return Authorization (RA). See "Obtaining Technical Support" on page 22.
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