Troubleshooting
Review the following possible solutions if you encounter a problem while using your labelmaker.
Problem/Error Message | Solution | |
No display | • Ensure the labelmaker is turned on. | |
| • | Replace discharged batteries. |
Poor Print Quality | • Replace discharged batteries or attach power adapter. | |
| • Ensure tape cassette is installed properly. | |
| • Clean the print head. | |
| • Replace the tape cassette. | |
Poor Cutter Performance | Clean the cutter blade. See Caring for Your Labelmaker. | |
Printing | No action required. | |
| Message disappears when printing is finished. | |
Too many characters | Delete some or all of the buffer text. | |
Exceeded maximum number of characters in buffer. |
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Too many lines | Select another format. | |
Exceeded maximum number of lines allowed. |
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Insert Tape Cassette | Insert a new tape cassette | |
Tape cassette missing |
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Battery low | Replace batteries or connect AC power adapter. | |
Batteries almost discharged. |
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Tape Jam | • Remove jammed tape and replace tape cassette. | |
Motor is stalled due to tape jam. | • | Clean cutter blade. |
Set | • Following this message, a | |
| displayed which indicates the minimum label length | |
necessary to print the label exceeds the selected |
| necessary to fit the text. Do one of the following: |
length. | • Adjust the | |
• Select a narrower font size. | ||
|
If you still need assistance, contact DYMO Customer Support for your country. Refer to Contacting Customer Support on the inside back cover to locate the contact number for your country.
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