SATO manual Media Loading, Troubleshooting, Ribbon Loading not applicable for the M-10e DT

M-10e Quick Guide Pg 5

Media Loading

Ribbon Loading (not applicable for the M-10e DT)

1.Open the Top Cover to expose the ribbon mechanism…

2.Open the Print Head by pulling forward on the purple Head Latch lever on the right hand side of the ribbon mechanism.

3.Lift the Print Head by rotating it upwards and to the rear.

4.The right hand Ribbon Supply Spindle is spring loaded. Press outward on the spring loaded spindle and place the new ribbon on the left hand spindle, making sure the notches in the core line up with the tangs on the spindle.

5.Place the ribbon on the right hand ribbon Supply Spindle, again making sure the notches in the core line up with the tangs on the spindle. Release the spring loaded spindle.

6.Route the ribbon around the Print Head and up to the take up core as shown in the ribbon loading diagram in the Top Cover.

7.Place an empty ribbon core on the Ribbon Take Up Spindle. The right hand spindle is spring loaded. Press outward to provide clearance to install the core. The ribbon leader is attached to the ribbon by an adhesive strip. Carefully pull the leader free and pull about 18” of leader from the new ribbon. The ribbon should come off the top of the roll, ink side (dull side) down.

8.Route the ribbon as shown in the Ribbon Routing Diagram on the inside of the Top Cover.

9.Attach the leader to the take up core by pressing the adhesive strip on the leader firmly onto the core (if the adhesive strip does not adhere, use a small piece of tape).

10.Manually wind approximately 3 turns of ribbon on the core.

11.Inspect the ribbon to make sure it is not folded over or excessively wrinkled as it passes over the print head.

12.Close the Print Head by rotating it forward and down. Press firmly on each end of the ribbon mechanism at the points labelled “PUSH” until the Print Head latches firmly in place.

M-10e Quick Guide Pg 10

Troubleshooting

Initial Checklist

1.Is the printer powered up and ON-LINE?

2.Is the ERROR light on the front panel off? If this light is on, it may mean the Print Head Assembly or the Label Hold-Down is not closed and latched in position

3.Are the LABEL and RIBBON lights on the front panel off? If the lights are on, the labels or ribbon may be incorrectly loaded.

Using the IEEE1284 Parallel Interface

1.Is the IEEE1284 printer cable connected securely to your parallel port (DB-25S Female) on the PC and to the Parallel Interface connector on the printer?

2.Does the parallel interface cable used meet IEEE1284 specifications? If it does not and you are connected to an IEEE1284 or ECP parallel port on the computer, the printer may not be able to communicate correctly.

3.Is there more than 1 parallel interface port on your PC (LPT1, LPT2, etc)? If so, make sure you are sending data out the correct port.

4.Is the IEEE1284 Interface Module installed in the printer? Older versions of the Parallel Interface module will not work correctly in the “Se” printers.

5.When you send the print job to the printer, and it does not respond, do you get an error message on your PC that says “Device Fault” or something similar?

This may mean that the computer does not know the printer is there. Verify that

a)Both ends of the cable are securely inserted into their respective connectors.

b)The printer is ONLINE.

c)The cable is not defective. There are other things that can cause this error message on your computer, but at this stage, a defective cable may be one of the reasons.

6.When you send the print job to the printer and it does not respond, and there is no error message on the PC:

a)Check your data stream for some of the basics. Is your job framed as follows? <ESC>A—DATA—<ESC>Z

b)Verify that you have included all required parameters in the data stream

c)Verify the following :

i)You have not typed a ‘0’ (zero) for an ‘O’ (letter) or vice versa

ii)You have not missed any <ESC> characters where they’re needed

iii)Make sure all printer command codes are Capital Letters

7.If you’ve checked all of the above and the printer still isn’t printing, you may want to try a Buffer Hex Dump to determine what (if anything) the printer is receiving from your computer.