RCA 536 manual Url, Username Password

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Chapter 4

SpeedTouch™ Web Interface

4.5.1 Remote Assistance

Enabling Remote This page allows you to make your SpeedTouch™ accessible for remote support. Assistance

You must be connected to the Internet to be able to enable remote ! assistance.

To use remote assistance:

1If needed, type a password in the Password box.

2Click Enable Remote Assistance.

3Pass the information listed under:

URL

Username

Password

to your technical support, in order for them to be able to access your SpeedTouch™.

Once the technical support is connected, no other connections are possible.

4The remote assistance session ends:

If the technical support disables remote assistance.

After 20 minutes of inactivity, or after a reboot, remote management.

56	E-DOC-CTC-20050429-0099 v1.0

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Contents SpeedTouch536 Page SpeedTouch 536 Trademarks CopyrightDocument Information Contents SpeedTouch Web Interface Ethernet Troubleshooting Upgrade Troubleshooting ToolboxContents About this User’s Guide About this User’s Guide Your SpeedTouch SpeedTouch Features Hardware Specifications Software FeaturesHardware Specifications IsdnSoftware Features Chapter Indicator Description Name Colour State SpeedTouch LED BehaviourHow to Access your SpeedTouch Access Method Can be used toAccess via the Web Interface Command Line Interface CLI Access via CLIFor more information, see Quote site command on Select All Programs Accessories Command Prompt Username AdministratorOpen a Command Prompt window Access via FTPFile Transfer Protocol FTP Common FTP commands Command You can use toHome/doejohn1$ftp 192.168.1.254 Connected to Disabling remote access Remote AssistanceLocal Network Setup Menu select Home Network DevicesWired Ethernet For more information, see Device settings onSupported operating systems USBSystem requirements Windows Found New Hardware Wizard appears Internet Connectivity Dial-In Clients See 3.1 SpeedTouch Web Pages on page 23 to proceed SpeedTouch Web Pages Terminating an Internet session IGD Control Agent Starting an InternetSession Control onInternet connection status Terminating an Internet session Prerequisites Configuring a broadband connection MS Windows XP BroadBand ConnectionChapter Starting a broadband Internet session Network and Dial-up connections YourISPTerminating a broadband Internet session Click DisconnectOn the Apple menu, click System Preferences Mac OS X PPPoE Dial-in ClientClick Apply Now Chapter SpeedTouch Web Interface IntroductionSpeedTouch DocumentationNavigation Menu Language Bar Navigation Bar Notification Area TasksMenu Collapsing and expanding the menuSpeedTouch ToolboxLanguage Bar Navigation Bar Notification Area Tasks SpeedTouch home HomeSpeedTouch Broadband Connection Toolbox Home Network Information Configuration Event Logs Update SpeedTouchInformation SpeedTouch Easy Setup Pick a task... list, click Set upAccessing the Restart RestartRestarting your SpeedTouch Pick a task... list, click RestartConfiguration Backup & Restore Accessing the Backup & RestoreSaving your current configuration Restoring a previously saved configurationReset to Factory Defaults Indicator Description Event LogsUpdate Updating the SpeedTouch system softwareBroadband Connection Internet ServicesBroadband Connection menu Connectivity Check Click Check ConnectivityDSL Connection Internet Services Internet Service Settings Accessing the InternetService Settings On the Broadband Connection menu click Internet ServicesToolbox Username Password URLGame & Application Sharing Accessing the Defined Games & Applications Defined Games & ApplicationsAccessing the Game or Application Definition Overview Configure UnderGame or Application Definition Adding a Port Translation ruleNew Game or Application Parental Control Allow is selected under Action for Unknown Sites Block is selected under Action for Unknown SitesClick Redirect in the Action list Under Content Based Filtering you are able toClick Allow in the Action list Accessing this page Proceed as follows Web Filtering ActivationWeb Filtering Activation Standard license activation Click StandardContent Level Icon DescriptionNew Content Level Content level creation Proceed as followsContent level configuration Content level definition Under Pick a task..., click Create a new content levelChapter Firewall HighIntrusion Detection On the Dynamic DNS page, click Configure Dynamic DNSUser Management Edit User Accessing the User Edit Editing a user accountOn the Toolbox menu, click User Management Changing the default Change Default UserUser Add User Devices Home NetworkInterfaces Devices Accessing the device settings Overview Device SettingsConnection Sharing Assign Public IP Server, as described in 4.5.2 Game & Application Sharing onInterfaces Assigning a new IP address to the SpeedTouch Interface SettingsUnder IP Addresses Dhcp Pool Accessing the Dhcp PoolOn the Home Network menu, click Interfaces Dhcp Pool Software Upgrade System software upgradesIntroduction Starting the Upgrade Wizard Upgrade Wizard on Setup CDSee Upgrade procedure on page 85 to continue Upgrade procedure System software downgrade Troubleshooting General SpeedTouch Troubleshooting SpeedTouch does not work SpeedTouch unreachableEthernet Troubleshooting LAN LED does not light upUpgrade Troubleshooting UPnP on Windows XP Systems Adding IGD Discovery Control Resetting your SpeedTouch Hardware reset Software resetChapter Page Need more help?