RCA 536 manual Upgrade Troubleshooting

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Chapter 6

Troubleshooting

6.1.2 Upgrade Troubleshooting

Introduction While upgrading your SpeedTouch™ via the Upgrade Wizard on the Setup CD, you might encounter one of following problems.

Upgrade via Setup CD If the Upgrade Wizard in step 4, as described in “ Upgrade procedure” on page 85, does not find any SpeedTouch™ on the network, an error window will appear, stating your SpeedTouch™ has not been found.

In this case check that:

The SpeedTouch™ is turned on and fully initialised. Your PC is correctly connected to the SpeedTouch™.

Your PC has a valid IP address. To check this in MS Windows:

1In the Windows task bar, click Start.

2Select Run...

3Type cmd in the Open field.

4Click OK. A black window will appear with a flashing cursor.

5Type ipconfig and then press Enter.

6Verify that your computer has a valid IP address, that is any address but 0.0.0.0.

No dedicated firewall device or router is placed between your PC and the SpeedTouch™.

No personal firewall software is running on your PC.

To repeat the search for your SpeedTouch™, click Back or restart the wizard. As soon as the wizard finds your SpeedTouch™, you can continue with the Upgrade Wizard.

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Contents SpeedTouch536 Page SpeedTouch 536 Document Information CopyrightTrademarks Contents SpeedTouch Web Interface Ethernet Troubleshooting Upgrade Troubleshooting ToolboxContents About this User’s Guide About this User’s Guide Your SpeedTouch SpeedTouch Features Hardware Specifications Software FeaturesHardware Specifications IsdnSoftware Features Chapter Indicator Description Name Colour State SpeedTouch LED BehaviourHow to Access your SpeedTouch Access Method Can be used toAccess via the Web Interface For more information, see Quote site command on Access via CLICommand Line Interface CLI Select All Programs Accessories Command Prompt Username AdministratorFile Transfer Protocol FTP Access via FTPOpen a Command Prompt window Common FTP commands Command You can use toHome/doejohn1$ftp 192.168.1.254 Connected to Disabling remote access Remote AssistanceLocal Network Setup Menu select Home Network DevicesWired Ethernet For more information, see Device settings onSystem requirements USBSupported operating systems Windows Found New Hardware Wizard appears Internet Connectivity Dial-In Clients See 3.1 SpeedTouch Web Pages on page 23 to proceed SpeedTouch Web Pages Terminating an Internet session Session IGD Control AgentStarting an Internet Control onInternet connection status Terminating an Internet session Prerequisites Configuring a broadband connection MS Windows XP BroadBand ConnectionChapter Starting a broadband Internet session Network and Dial-up connections YourISPTerminating a broadband Internet session Click DisconnectClick Apply Now Mac OS X PPPoE Dial-in ClientOn the Apple menu, click System Preferences Chapter SpeedTouch SpeedTouch Web InterfaceIntroduction DocumentationNavigation Menu Language Bar Navigation Bar Notification Area TasksSpeedTouch MenuCollapsing and expanding the menu ToolboxLanguage Bar Navigation Bar Notification Area Tasks SpeedTouch Broadband Connection Toolbox Home Network HomeSpeedTouch home Information Configuration Event Logs Update SpeedTouchInformation SpeedTouch Easy Setup Pick a task... list, click Set upRestarting your SpeedTouch Accessing the RestartRestart Pick a task... list, click RestartConfiguration Saving your current configuration Backup & RestoreAccessing the Backup & Restore Restoring a previously saved configurationReset to Factory Defaults Indicator Description Event LogsUpdate Updating the SpeedTouch system softwareBroadband Connection menu Internet ServicesBroadband Connection Connectivity Check Click Check ConnectivityDSL Connection Internet Services Service Settings Internet Service SettingsAccessing the Internet On the Broadband Connection menu click Internet ServicesToolbox Username Password URLGame & Application Sharing Accessing the Defined Games & Applications Defined Games & ApplicationsGame or Application Definition Accessing the Game or Application Definition OverviewConfigure Under Adding a Port Translation ruleNew Game or Application Parental Control Allow is selected under Action for Unknown Sites Block is selected under Action for Unknown SitesClick Allow in the Action list Under Content Based Filtering you are able toClick Redirect in the Action list Web Filtering Activation Standard license activation Accessing this page Proceed as followsWeb Filtering Activation Click StandardContent Level Icon DescriptionContent level configuration Content level definition New Content LevelContent level creation Proceed as follows Under Pick a task..., click Create a new content levelChapter Firewall HighIntrusion Detection On the Dynamic DNS page, click Configure Dynamic DNSUser Management On the Toolbox menu, click User Management Accessing the User Edit Editing a user accountEdit User User Change Default UserChanging the default Add User Interfaces Home NetworkDevices Devices Connection Sharing Device SettingsAccessing the device settings Overview Assign Public IP Server, as described in 4.5.2 Game & Application Sharing onInterfaces Under IP Addresses Interface SettingsAssigning a new IP address to the SpeedTouch On the Home Network menu, click Interfaces Accessing the Dhcp PoolDhcp Pool Dhcp Pool Software Upgrade System software upgradesSee Upgrade procedure on page 85 to continue Upgrade Wizard on Setup CDIntroduction Starting the Upgrade Wizard Upgrade procedure System software downgrade Troubleshooting General SpeedTouch Troubleshooting SpeedTouch does not work SpeedTouch unreachableEthernet Troubleshooting LAN LED does not light upUpgrade Troubleshooting UPnP on Windows XP Systems Adding IGD Discovery Control Resetting your SpeedTouch Hardware reset Software resetChapter Page Need more help?