Troubleshooting
Problem and/or Possible Cause
Solution
There is no utility power
There is no utility power and the UPS is off
Use the cold start feature to supply power to the connected equipment from the UPS battery(s).
Press and hold the 
button. The unit will emit two beeps, one short beep and one long beep. Release the button during the second beep.
UPS operates on battery although line voltage exists
The UPS input circuit breaker trips. | Unplug all nonessential equipment from the UPS. |
| Reset the circuit breaker. |
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Your system is experiencing very high, | Move the UPS to a different outlet on a different circuit: Inexpensive fuel |
low or distorted line voltage. | powered generators may distort the voltage. Test the input voltage with the |
| utility voltage display, (see Operation). If acceptable to the connected |
| equipment, reduce the UPS sensitivity. |
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Battery Charge and Load LEDs flash simultaneously
The UPS has shut down
The internal temperature of the UPS has exceeded the allowable threshold for safe operation.
Check that the room temperature is within the specified limits for operation. Check that the UPS is properly installed, allowing for adequate ventilation.
Allow the UPS to cool down. Restart the UPS. If the problem persists, contact Rockwell Automation at
Diagnostic utility voltage
All five LEDs are illuminated. |
| The line voltage is extremely high and should be checked by an electrician. |
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There is no LED illumination. |
| If the UPS is plugged into a properly functioning utility power outlet, the line |
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| voltage is extremely low and should be checked by an electrician. |
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There is no LED illumination. |
| The UPS is running on battery, or it must be turned on. |
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The LED is blinking. |
| The UPS is running an internal |
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Software/Network integration problems |
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Network Management Card difficulties. |
| Refer to the Network Management Card user guide on the CD shipped with |
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| the Network Management Card. |
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Communication problems between the |
| Ensure the correct communication cable |
UPS and PowerChute software. |
| Refer to the PowerChute user manual on the CD shipped with the software. |
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