Chauvet led par 38 tri-c, led par 38 tri-b user manual Claims, Returns Procedure

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Returns Procedure

Returned merchandise must be sent prepaid and in the original packing; call tags will not be issued. Package must be clearly labeled with a Return Merchandize Authorization Number (RMA #). Products returned without the RMA # will be refused. Call CHAUVET and request an RMA # prior to shipping the fixture. Be prepared to provide the model number, serial number and a brief description of the cause for the return. Be sure to pack fixture properly; any shipping damage resulting from inadequate packaging is the customer’s responsibility. As a suggestion, proper UPS packing or double-boxing is always a safe method to use.

CHAUVET reserves the right to use its own discretion to repair or replace product(s).

If you are given an RMA #, please include the following information on a piece of paper inside the box:

1)Your name

2)Your address

3)Your phone number

4)The RMA #

5)A brief description of the symptoms

Claims

Damage incurred in shipping is the responsibility of the shipper; therefore, the damage must be reported to the carrier upon receipt of merchandise. It is the customer's responsibility to notify and submit claims with the shipper in the event that a fixture is damaged due to shipping. Any other claim for items such as missing component/part, damage not related to shipping, and concealed damage, must be made within seven (7) days of receiving merchandise.

5. Appendix

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9/22/2009 11:10 AM

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Contents Snapshot Table of Contents Manual Conventions What is includedBefore YOU Begin Unpacking InstructionsSafety Instructions Product Dimensions FeaturesIntroduction Photometrics Product Overview AC Power SetupPower Linking Orientation MountingInput DMX Output Fixture LinkingData Cabling DMX +Pin to 5-Pin Conversion Chart Setting up a DMX Serial Data LinkOperating Instructions Configuring the Starting AddressControl Panel Functions DMX Operation Menu MapMaster/Slave Sound-Active Preset ColorsStandalone Operation AutomaticFixture Linking DMX Channel Values CH ModeAppendix General MaintenanceDMX Primer General Troubleshooting Setting the Starting AddressContact Us Claims Returns ProcedureTechnical Specifications
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