Oki 59296702 manual Oki Data Customer Support Center, Oki Data Customer Support Representatives

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The Oki Data Customer Support Center

!This information is valid for the United States and Canada only.

For customer support, call 1-800-OKI-DATA (1-800-654-3282). The Oki Data Information System Automated Attendant is available 24 hours a day, 7 days a week.

The system can provide immediate assistance with:

•Basic printer operating procedures

•Sales and service referrals

•Parts and consumable referrals

•Product information

Oki Data Customer Support

Representatives

!This information is valid for the United States and Canada only.

Agents are available 24 hours a day, 7 days a week. Please be sure that you are calling from a telephone close to your printer, so you can describe your problem accurately. Our customer service representatives are trained on all current Oki products They can answer your questions regarding:

•Installation of your printer

•Determination of printer issues that require service

•Consumer relations

•Interface information

•Availability and installation of printer drivers.

(Customer Support Representatives are not trained to provide assistance with the use of commercial software packages. Please consult your software user’s manual for times and availability of their support).

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Contents 59296702 Handy ReferencePage Contents Emergency First Aid Procedures for Toner Companion Documentation and Software on the CD Oki Data On-line Obtaining ServiceYour Dealer Oki Data Customer Support Representatives Oki Data Customer Support CenterWarranty Service Latin America Warranty Service U.S. and CanadaUnited States Oki Data Authorized Dealers and Service CentersShipping Your Printer Usable Media Paper Trays Print MediaLoading Paper Trays Usable Media Front TrayPaper exits on top of printer Printing on Special Media Using the Front Tray with Multiple Sheets Paper Tray Gauge Left Side Control PanelRight Side Menu settings page prints Printing the Menu SettingsAccessing the Quick Access Menus Purchasing Supplies Printer MaintenanceWays to Purchase Replacing a Toner Cartridge Supply Order NumbersOkicolor Handy Reference CHG Drum color Replacing an Image DrumChange Drum color Handy Reference Okicolor Appears Replacing the Waste Toner Box Replacing the Oil Roller Replacing the Transfer Belt Replacing the Fuser To set the color registration Setting the Color Registration for Windows 95 / 98 / NTClick Send changes to the printer Setting the Color Registration for Windows Press on Line to save the settings and exit the menu Setting Color Registration for the Macintosh Click Send changes to the printer When to use the Color Balance Utility Setting the Color BalanceClick Close Paper Input Jam Paper JamsHandy Reference Turn off the printer and wait for the fuser to cool down Paper Feed JamHandy Reference Paper Exit Jam Handy Reference Okicolor Colors do not print as expected Print Quality ProblemsBlank sheets printed/one or more colors missing Colors are shifted or not lined up properlyEntire page or one color prints faintly Prints all one color Horizontal bands of darker print at regular intervals down Has gray or speckled backgroundPaper size Manual media type Request Display MessagesNormal Operation Paper size trayTNR LOW color MaintenanceColor Check tray ProblemsTNR SNS color D9 ######### D6 #########D7 ######### D8 #########Nn ######### Call for ServicePrinter is now off line Setting Power Saving ModeSEC Power Saving SelectionsWindows 95 Uninstalling The Printer SoftwareWindows Procedure Emergency First Aid Procedures for TonerEmergency Year 2000 Compliance