Software Problems

Symptom: Pages curl excessively

Problem: Printing on wrong side of paper. High humidity.

Solution: Turn paper over in tray. Note arrow on paper package. Install paper print side down in tray.

Problem: Moisture in paper. Improper storage.

Solution: Avoid storing paper in areas of excessive temperature changes and humidity.

Problem: High Humidity.

Solution: Recommended operating humidity: 20-80%

Software controls printing features. Make sure you have selected the correct printer driver in your software. See your software application documentation for more information.

Symptom: Status Monitor displays Checking Status indefinitely. The Printer Menu button is greyed and not active.

Problem: Bi-directional communication is not being achieved through the printer port.

Solution: Check cable for IEEE 1284. Verify PC is set for bi-directional printing. Remove any previously- installed printer software that may cause conflict.

Symptom: Blank pages appear between printed pages.

Problem: Number of lines per page in software is not equal to number of lines per page of printer.

Solution: Many software packages assume 66 lines per page; your printer default is 60. Adjust software accordingly, or set LINES/Pg in Menu 1 to equal lines per page in software.

E-34