Canon 7000 user manual Troubleshooting

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Troubleshooting

Due to today's rapidly changing computer environment, we have placed troubleshooting information in a variety of places to ensure that the most accurate information possible is available. The best way to find current information is through our on-line support services and through our Fax Retrieval System. On- line services include the World Wide Web and our BBS.

This chapter also contains information to help you solve printer problems. It covers a few basic problems and describes how to clear a paper jam. For complete problem solving information, be sure to use our support services.

See Getting Help From Canon in Chapter 1 (page 1-4) for details on Canon's customer technical support options.

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Contents BJC-7000 Contents Troubleshooting Introduction Supplies and Accessories BJ Cartridges and BJ TanksCanon Specialty Papers Getting Help From Canon Canon CanadaServicing the Printer Using the Printer With Windows Installing a Printer DriverPrinting a Document Opening the Printer Properties Dialog Box in Windows Printer Setup Within WindowsUsing the Printer Driver in Windows Accessing the Printing Options Details Windows 95 only Windows TabsGeneral Windows 95 only Main Paper Print Control Recommended Print Mode Settings Specifying Your Printing OptionsText AutoDraft GraphicsChanging the Print Mode Quality ColorUsing Cartridge Detection and Pause SavePrinting Speed Versus Color Ways to Improve Print Speed in WindowsPrinter will need to image fewer dots Paper Handling High Resolution Paper Selecting Paper TypesPlain Paper High Gloss Photo FilmShirt Transfers Greeting Cards Fabric SheetsBack Print Film TransparenciesPaper Guidelines Printer Settings for Various Print Media Media Method Limit SheetsLoading Paper Automatically Feeding PaperOperation Auto Feed Guidelines Manually Feeding Paper Printing On Envelopes Page Operation Paper type Drying time approx Using Canons Specialty PapersSpecialty Paper Guidelines Canons High Resolution Paper HR-101 Using the Cleaning SheetInsert the cleaning sheet Feed the sheet Fabric Sheet FS-101 Printing On a Fabric SheetInsert the sheet with the the cloth side out toward you Dry and then wash the fabric sheet Maintaining the Printer Printer Guidelines Cleaning the Printer Printing the Nozzle Check Pattern Printing the Nozzle Check Pattern From WindowsPrinting the Nozzle Check Pattern Using the Operators Panel Checking the Nozzle Check Pattern Cleaning the Print Heads Cleaning the Print Heads From WindowsCleaning the Print Heads Using the Operator Panel ColorPower light blinks for several seconds while the print head Deep Cleaning the Print Heads Deep Cleaning Using the Printer DriverDeep Cleaning Using the Resume Button BJ Cartridge Guidelines BC-60 Black BJ CartridgeReplacing BJ Tanks and BJ Cartridges BC-61 Color BJ CartridgePoor print quality BJ Cartridge and BJ Tank Maintenance Replacing the BJ Cartridges If you are removing the BC-60 Black BJ Cartridge, pull up on Left side of the cartridge holder Press Cartridge button once Then close the printer cover Remove the empty BJ tank Remove a new BJ tank from its box Remove the cap from the color BJ tank Storing a BJ Cartridge Release tab that locks the cover in placeTransporting the Printer Printer Make sure the box is marked Fragile or Handle with Care Troubleshooting Identifying Your Printer Problem Basic Problems If the printer does not printIf your print quality is not satisfactory If colors are missingClearing Paper Jams Remove the paper left inside the printerPrinting Specifications Printing MethodPaper Handling Sheet Feeder Capacity auto feed onlyPaper Weight Paper TypePrint Speed Print WidthMargins Margins for full-bleed Printable areaPrintable area for envelopes BJ Cartridges General