Canon 7000 user manual Getting Help From Canon, Canon Canada

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Getting Help From Canon

Canon Computer Systems, Inc. offers a full range of customer technical support options including*:

o24-hour, 7-day-a-week, toll free automated support for troubleshooting issues on most current products (1-800-423-2366)

oSpeak to a technician free of service charge (currently Monday through Friday, 8:00 a.m. to 10:00 p.m. EST and Saturday, 12:00 p.m. to 6:00 p.m. EST, excluding holidays) for products still under warranty** (1-757-413- 2848)

oSpeak to a technician (currently $24.99) during holidays and days/hours not listed above regarding urgent product questions or for products no longer under warranty (1-800-423-2366)

oE-mail support via the Canon Computer Systems, Inc. Web site (www.ccsi.canon.com)

o24-hour, toll-free Fax Retrieval System (1-800-526-4345)

o24-hour Bulletin Board Service (1-757-420-2000)

*Support program specifies subject to change without notice. **Refer to individual product information for warranty details.

Canon Canada

Customer support for Canadian residents is available 24 hours a day (seven days a week) at

1-800-263-1121

In other countries contact your Canon Dealer.

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Contents BJC-7000 Contents Troubleshooting Introduction BJ Cartridges and BJ Tanks Supplies and AccessoriesCanon Specialty Papers Canon Canada Getting Help From CanonServicing the Printer Installing a Printer Driver Using the Printer With WindowsPrinting a Document Using the Printer Driver in Windows Printer Setup Within WindowsOpening the Printer Properties Dialog Box in Windows Accessing the Printing Options General Windows 95 only Windows TabsDetails Windows 95 only Main Paper Print Control Specifying Your Printing Options Recommended Print Mode SettingsGraphics TextAuto DraftQuality Color Changing the Print ModeSave Using Cartridge Detection and PauseWays to Improve Print Speed in Windows Printing Speed Versus ColorPrinter will need to image fewer dots Paper Handling High Gloss Photo Film High Resolution PaperSelecting Paper Types Plain PaperTransparencies Shirt Transfers Greeting CardsFabric Sheets Back Print FilmPaper Guidelines Media Method Limit Sheets Printer Settings for Various Print MediaAutomatically Feeding Paper Loading PaperOperation Auto Feed Guidelines Manually Feeding Paper Printing On Envelopes Page Operation Specialty Paper Guidelines Using Canons Specialty PapersPaper type Drying time approx Using the Cleaning Sheet Canons High Resolution Paper HR-101Insert the cleaning sheet Feed the sheet Printing On a Fabric Sheet Fabric Sheet FS-101Insert the sheet with the the cloth side out toward you Dry and then wash the fabric sheet Maintaining the Printer Printer Guidelines Cleaning the Printer Printing the Nozzle Check Pattern From Windows Printing the Nozzle Check PatternPrinting the Nozzle Check Pattern Using the Operators Panel Checking the Nozzle Check Pattern Cleaning the Print Heads From Windows Cleaning the Print HeadsColor Cleaning the Print Heads Using the Operator PanelPower light blinks for several seconds while the print head Deep Cleaning Using the Printer Driver Deep Cleaning the Print HeadsDeep Cleaning Using the Resume Button BC-60 Black BJ Cartridge BJ Cartridge GuidelinesBC-61 Color BJ Cartridge Replacing BJ Tanks and BJ CartridgesPoor print quality BJ Cartridge and BJ Tank Maintenance Replacing the BJ Cartridges If you are removing the BC-60 Black BJ Cartridge, pull up on Left side of the cartridge holder Press Cartridge button once Then close the printer cover Remove the empty BJ tank Remove a new BJ tank from its box Remove the cap from the color BJ tank Release tab that locks the cover in place Storing a BJ CartridgeTransporting the Printer Printer Make sure the box is marked Fragile or Handle with Care Troubleshooting Identifying Your Printer Problem If colors are missing Basic ProblemsIf the printer does not print If your print quality is not satisfactoryRemove the paper left inside the printer Clearing Paper JamsSheet Feeder Capacity auto feed only Printing SpecificationsPrinting Method Paper HandlingPrint Width Paper WeightPaper Type Print SpeedPrintable area for envelopes Printable areaMargins Margins for full-bleed BJ Cartridges General