Advantek Networks APS-U3100 user manual Troubleshooting

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9. Troubleshooting

General Troubleshooting Overview

The most common problems, which cause the print server to perform improperly, are covered in this chapter. If a problem still exists after reading this chapter, please contact your dealer for technical support.

LED Light Indicators

The print server is equipped with LED lights to assist in diagnosing problems that are the result of the network and/or the print server hardware itself.

Status (Green)

When the print server unit is powered on, the Status LED will flash four times as part of the unit’s Power On Self Test (POST). This indicates that the print server hardware is properly configured. Note: Make sure that the LED flashes four times (POST) upon connecting the power. If the unit

does not flash four times, contact your dealer for a replacement or repair.

LINK (Green)

If the network cabling is Twisted-Pair Cable, and when this light is ON, the Twisted-Pair cable connection is problem free.

POWER (Green)

In most cases, the print server fails to send and receive network data due to incorrect use of the network cable and/or to connector problems. Twisted-Pair Cable is 10BaseT/100BaseT 8-wire Unshielded Twisted-Pair Cable. The pin assignments for the RJ-45 connector used for this cable must conform to the UTP cable specifications.

Power Related Problems

The print server requires an external AC power adapter in order for it to function. If you have a power problem, check to see whether the power cord or its connectors are damaged. More importantly, check to see that the AC power adapter included with the print server matches the AC voltage in your country or area. Using an incorrect AC adapter will damage your print server.

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Contents Ports Print Server USB 2.0 + 1 Parallel Print Server Installation Network Print Monitor Trademarks State Indication IntroductionRear Panel Before you start, you should prepare the following itemsWired Network with Print Server Print Server InstallationNetwork Environment PreparationConfiguration Solution Table HP Web JetAdminEmbedded Web server Internet Printing ProtocolInstalling the PSAdmin and Print Server’s Driver Software InstallationPage Page Page Page Page Page Using PSAdmin TCP/IP Wizard WizardNetWare Wizard Manual Setup Properties -TCP/IP Options Obtain an IP address from a Dhcp serverSpecify an IP address Upgrade ResetRefresh Multiple Print Queues Configuration Uninstalling the PSAdmin on Windows PCProcedure Internet Printer Connection and HP Web JetAdmin Windows NT/2000/XP/2003IPP Overview Page System Requirements Installing HP Web JetAdmin HP Web JetAdmin OverviewConfirming Installation and Supply Access Configuring and Modifying a DeviceUsing Embedded Web Server Configuration from Embedded Web ServerOverview Status MenuPage TCP/IP Status Printer StatusNetware Status General Settings NetWare NDS SettingNetWare Bindery Setting Snmp Status AppleTalk StatusPage System Setup Setup MenuRe-type Password Printer SetupNetWare Setup TCP/IP SetupPage Installation Procedure Installing Print Server on NetWare 4.x/5.xAppleTalk Setup Snmp Setup Setting Up a Macintosh ComputerMIB Object Names / Description Activities/SNMP Trap Messages / DescriptionSMB Setup Page Network Print Monitor TCP/IP Protocol InstallationPreparation NetBEUINetBEUI Protocol Installation IPX/SPX-compatible Protocol InstallationPage Page Basic TCP/IP Installation Overview TCP/IP LPR Port Printing InstallationAssigning an IP Address Use the Network Print Monitor utilityPage Page Page SCO Unix 8.0.0 Caldera Open Unix Unix InstallationRedhat Linux System V Release 4 UnixPage Page Upgrading the print server from PSAdmin Upgrading Print ServerUpgrading the print server from Unix Through TCP/IP Upgrading the print server from Browser Troubleshooting Print Port Related Problems Windows 95/98/Me/NT/2000/XP/2003 TroubleshootingMulti-Segment Frame Type 802.2 Installation Print Server Reconfiguration Procedure on Windows 95/98/Me Print server Reconfiguration Procedure on Windows NTMoving the print server to a New Segment Novell NetWare Troubleshooting TCP/IP TroubleshootingMoving Your Computer to a New Segment If the gateway computer is a Novell NetWare file server If the gateway computer is a NT/UNIX serverPage SMB Printing with Windows XP AppendixPage Page Reboot the Print server Reset ButtonFrequently Asked Questions Question aQuestion B Question E Question DQuestion F Question GAdditional Installation Instructions