Toshiba B-670 SERIES, EO1-33016E owner manual Troubleshooting, Error Message Problem Solution

Page 29

12. TROUBLESHOOTING

ENGLISH VERSION EO1-33016

12. TROUBLESHOOTING

12. TROUBLESHOOTING

WARNING!

If you cannot solve a problem with the following solutions, do not attempt to repair it yourself. Turn the power off, unplug the printer, then contact your TOSHIBA TEC representative for assistance.

Error Message

 

Problem

 

 

 

Solution

 

 

 

 

 

 

 

 

 

 

 

 

 

PAPER JAM

1.

The media is not fitted correctly.

1.

Re-fit the media correctly.

∗∗∗∗

 

 

 

Press the

RESTART

key.

 

2.

The media path is jammed and does not

2.

Remove the cause of the jam and

 

 

feed smoothly.

 

replace the media correctly.

 

 

 

 

Press the

RESTART

key.

 

3.

The installed media type does not match

3.

Turn the power off then on again.

 

 

the selected sensor.

 

Select the correct sensor.

 

 

 

 

Feed the media.

 

4.

The black mark position on the media

4.

Adjust the sensor position.

 

 

does not match the sensor position.

 

Press the

 

 

 

 

key.

 

 

 

 

RESTART

 

 

5.

The installed media size is different from

5.

Turn the power off then on again.

 

 

the programmed size.

 

Set the correct media size.

 

 

 

 

Feed the media.

 

6.

The feed gap sensor cannot see the

6.

Set the threshold (see page 12-6).

 

 

difference between the print area and

 

Else

 

 

the gap.

 

Turn the power off and call your

 

 

 

 

Authorized Service representative.

 

 

 

 

 

 

HEAD OPEN

Feed or printing has been attempted while

Lower the print head or raise the pinch

∗∗∗∗

the print head is raised or the pinch roller

roller lever.

 

lever is depressed.

Press the

 

 

key.

 

 

RESTART

 

 

 

 

 

 

 

 

 

 

 

 

 

NO PAPER

The media has run out.

Load new media.

∗∗∗∗

 

 

Press the

 

key.

 

 

RESTART

 

 

 

 

 

 

 

 

 

 

 

 

 

NO RIBBON

The ribbon has run out.

Load a new ribbon.

∗∗∗∗

 

 

Press the

RESTART

key.

 

 

 

 

 

 

 

 

 

 

 

 

 

E12-1

Image 29
Contents Series Energy Star is a U.S. registered mark Meanings of Each Symbol Safety SummaryPrecautions Table of Contents Applicable Model AccessoriesIntroduction Printer SpecificationsOption Ribbon MediaOperation Panel OverviewFRONT/REAR View Turn the Power OFF before switching the functions DIP Switch FunctionsSetting UP the Printer SET UP ProcedureRequirements for Operation Interface CablesHolder Stand Installation Installation ProcedureConnecting the Power Cord and Cables Head Lever Position Loading the RibbonStep Loading the Media Do not Move the Media Guides using the screwE8-2 An easy way to set the black mark sensor position Setting the feed gap sensor positionCutter Module Media Outlet E8-4 E8-5 Inserting the Optional Flash Memory Card CARE/HANDLING of the Media and Ribbon Cleaning General MaintenanceWhite Screw Stud Ribbon End Sensor Plate Pinch Roller Lever Covers and Panels Under the Media GuidesRemoving Jammed Media Cleaning the strip unit Cleaning the Cutter UnitThreshold setting procedure Threshold SettingError Message Problem Solution TroubleshootingExcess Head Problem Solution Page

B-670 SERIES, EO1-33016E, EO1-33016 specifications

The Toshiba EO1-33016, EO1-33016E, and B-670 series are prominent offerings in Toshiba's extensive portfolio of thermal transfer printers, distinguished by their advanced features and technologies tailored for diverse industrial applications.

The EO1-33016 model is engineered for reliability and performance, enabling high-quality printing solutions for labels, barcodes, and other essential identifiers. With a printing resolution of up to 300 dpi, this printer produces sharp and clear images, making it an ideal choice for businesses that demand precision. Its robust build ensures durability in challenging environments, while its easy-to-use interface allows operators of varying skill levels to navigate with ease.

Equipped with the EO1-33016E variant, users benefit from enhanced connectivity options. This model features USB, Ethernet, and Serial connectivity, facilitating seamless integration into existing workflows. The advanced processor speeds up print times, allowing for high-volume printing needs to be met efficiently. The ability to print on various materials, including paper, synthetic stocks, and specialty labels, provides versatility for different labeling needs, be it for retail, logistics, or manufacturing purposes.

The B-670 series takes the functionality a step further by incorporating innovative thermal transfer technology. These printers support a wide range of label sizes and materials, amplifying their usability across different sectors. With sophisticated media handling capabilities, the B-670 series can accommodate various ribbon widths and lengths, thus minimizing waste and optimizing operational efficiency.

Notably, the B-670 series also features a user-friendly graphical display that simplifies printer setup and maintenance. Maintenance tasks such as ribbon and media replacements have been streamlined, allowing for quick changes to minimize downtime. Furthermore, the B-670 model is designed with energy efficiency in mind, significantly reducing the ecological footprint while maintaining high-quality output.

In summary, the Toshiba EO1-33016, EO1-33016E, and B-670 series stand out in the competitive landscape of printers due to their unique combination of reliability, advanced technologies, and user-centric designs. These models are well-suited for businesses seeking efficient and high-quality printing solutions that can adapt to a variety of labeling requirements, ensuring operational effectiveness across different applications.