Toshiba EO1-33016E, B-670 SERIES owner manual Problem Solution

Page 31

12. TROUBLESHOOTING

ENGLISH VERSION EO1-33016

 

 

 

 

 

 

 

 

 

 

 

12. TROUBLESHOOTING

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Error Message

 

 

Problem

 

Solution

 

 

 

 

 

 

 

 

 

 

 

 

 

 

example)

When an error is detected in a command 20

 

Correct the command and re-send it

 

 

PC001;0A00,

bytes of the command are displayed.

 

again.

 

 

 

 

 

 

 

(ESC, LF, NUL are not displayed.)

 

 

 

 

Command

 

error

 

 

 

 

 

 

 

 

 

0300, 2, 2

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Other Error

Hardware or software trouble.

 

Turn the power off then on again. If

 

 

Message

 

 

 

 

 

the problem still exists turn the power

 

 

 

 

 

 

 

 

 

 

 

 

off and contact your Authorized Ser-

 

 

 

 

 

 

 

 

 

 

 

 

vice representative.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

NOTE: If an error is not cleared by pressing the

RESTART

key, the power must be switched off

 

 

 

 

 

 

then on again.

 

 

 

 

 

 

 

 

 

 

 

After the power has been switched off and on, all print data in the printer is cleared.

 

 

 

 

 

 

**** denotes a remaining count of unprinted labels.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Problem

 

 

 

Solution

 

 

 

 

 

 

 

 

 

 

No print.

 

1.

Check that the media and the ribbon is loaded correctly.

 

 

 

 

 

 

 

 

2.

Check whether the print head is set correctly or not.

 

 

 

 

 

 

 

 

3.

Check the cabling between the printer and the host.

 

 

 

 

 

 

Dots missing in the

Dirty print head. → Clean the print head.

 

 

print.

 

Call your Authorized Service representative if necessary.

 

 

 

 

 

 

 

Unclear (or blurred)

1.

Dirty print head. → Clean the print head.

 

 

printing.

 

2.

Bad or faulty ribbon. → Replace ribbon.

 

 

 

 

 

 

 

 

3.

Poor media quality. → Change media type.

 

 

 

 

 

 

 

Power does not come

1.

Plug power cord into an AC socket.

 

 

on.

 

2.

Check the circuit breakers or fuses.

 

 

 

 

 

 

 

 

3.

Plug another appliance into the AC socket to check if there is power

 

 

 

 

 

 

 

 

 

supplied.

 

 

 

 

 

 

 

 

 

 

Call your Authorized Service representative if necessary.

 

 

 

 

 

 

Printer does not cut.

Check for a paper jam in the cutter.

 

 

 

 

 

 

 

 

Call your Authorized Service representative if necessary.

 

 

 

 

 

 

 

 

 

You see a raised nap

1.

Clean the cutter blades.

 

 

 

 

where the media has

2.

The blades are worn.

 

 

 

 

been cut.

 

 

→ Call your Authorized Service representative.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

E12-3

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Page 30 Page 32
Contents Series Energy Star is a U.S. registered mark Meanings of Each Symbol Safety SummaryPrecautions Table of Contents Introduction AccessoriesApplicable Model Printer SpecificationsOption Ribbon MediaFRONT/REAR View OverviewOperation Panel Turn the Power OFF before switching the functions DIP Switch FunctionsInterface Cables SET UP ProcedureSetting UP the Printer Requirements for OperationConnecting the Power Cord and Cables Installation ProcedureHolder Stand Installation Head Lever Position Loading the RibbonStep Loading the Media Do not Move the Media Guides using the screwE8-2 An easy way to set the black mark sensor position Setting the feed gap sensor positionCutter Module Media Outlet E8-4 E8-5 Inserting the Optional Flash Memory Card CARE/HANDLING of the Media and Ribbon Cleaning General MaintenanceWhite Screw Stud Ribbon End Sensor Plate Pinch Roller Lever Covers and Panels Under the Media GuidesRemoving Jammed Media Cleaning the strip unit Cleaning the Cutter UnitThreshold setting procedure Threshold SettingError Message Problem Solution TroubleshootingExcess Head Problem Solution Page

B-670 SERIES, EO1-33016E, EO1-33016 specifications

The Toshiba EO1-33016, EO1-33016E, and B-670 series are prominent offerings in Toshiba's extensive portfolio of thermal transfer printers, distinguished by their advanced features and technologies tailored for diverse industrial applications.

The EO1-33016 model is engineered for reliability and performance, enabling high-quality printing solutions for labels, barcodes, and other essential identifiers. With a printing resolution of up to 300 dpi, this printer produces sharp and clear images, making it an ideal choice for businesses that demand precision. Its robust build ensures durability in challenging environments, while its easy-to-use interface allows operators of varying skill levels to navigate with ease.

Equipped with the EO1-33016E variant, users benefit from enhanced connectivity options. This model features USB, Ethernet, and Serial connectivity, facilitating seamless integration into existing workflows. The advanced processor speeds up print times, allowing for high-volume printing needs to be met efficiently. The ability to print on various materials, including paper, synthetic stocks, and specialty labels, provides versatility for different labeling needs, be it for retail, logistics, or manufacturing purposes.

The B-670 series takes the functionality a step further by incorporating innovative thermal transfer technology. These printers support a wide range of label sizes and materials, amplifying their usability across different sectors. With sophisticated media handling capabilities, the B-670 series can accommodate various ribbon widths and lengths, thus minimizing waste and optimizing operational efficiency.

Notably, the B-670 series also features a user-friendly graphical display that simplifies printer setup and maintenance. Maintenance tasks such as ribbon and media replacements have been streamlined, allowing for quick changes to minimize downtime. Furthermore, the B-670 model is designed with energy efficiency in mind, significantly reducing the ecological footprint while maintaining high-quality output.

In summary, the Toshiba EO1-33016, EO1-33016E, and B-670 series stand out in the competitive landscape of printers due to their unique combination of reliability, advanced technologies, and user-centric designs. These models are well-suited for businesses seeking efficient and high-quality printing solutions that can adapt to a variety of labeling requirements, ensuring operational effectiveness across different applications.
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