Toshiba B-870 SERIES, EM1-33039EE owner manual Problem Solution

Page 32

12. TROUBLESHOOTING

EM1-33039E

 

12. TROUBLESHOOTING

 

 

Error Message

Problem

Solution

 

 

 

 

 

 

 

example)

When an error is detected in a command 20

Correct the command and re-send it

PC001;0A00,

bytes of the command are displayed.

again.

 

 

 

 

 

(ESC, LF, NUL are not displayed.)

 

Command

 

error

 

 

 

0300, 2, 2

 

 

 

 

 

 

 

 

 

Other Error

Hardware or software trouble.

Turn the power off then on again. If

Message

 

the problem still exists turn the power

 

 

 

 

 

 

off and contact your Authorized Ser-

 

 

 

 

 

 

vice representative.

 

 

 

 

 

 

 

NOTE: If an error is not cleared by pressing the RESTART key, the power must be switched off then on again.

After the power has been switched off and on, all print data in the printer is cleared.

**** denotes a remaining count of unprinted labels.

Problem

 

Solution

 

 

 

No print.

1.

Check that the media and the ribbon is loaded correctly.

 

2.

Check whether the print head is set correctly or not.

 

3.

Check the cabling between the printer and the host.

 

 

Dots missing in the

Dirty print head. → Clean the print head.

print.

Call your Authorized Service representative if necessary.

 

 

 

Unclear (or blurred)

1.

Dirty print head. → Clean the print head.

printing.

2.

Bad or faulty ribbon. → Replace ribbon.

 

3.

Poor media quality. → Change media type.

 

 

 

Power does not come

1.

Plug power cord into an AC socket.

on.

2.

Check the circuit breakers or fuses.

 

3.

Plug another appliance into the AC socket to check if there is power

 

 

supplied.

 

Call your Authorized Service representative if necessary.

 

 

Printer does not cut.

Check for a paper jam in the cutter.

 

Call your Authorized Service representative if necessary.

 

 

 

You see a raised nap

1.

Clean the cutter blades.

where the media has

2.

The blades are worn.

been cut.

 

→ Call your Authorized Service representative.

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Contents Series Energy Star is a U.S. registered mark Safety Summary Meanings of Each SymbolPrecautions Table of Contents Applicable Model AccessoriesIntroduction Specifications PrinterAuto Ribbon Saving Mode OptionMedia RibbonOperation Panel OverviewFRONT/REAR View DIP Switch Functions Turn the Power OFF before Switching FunctionsSET UP Procedure Setting UP the PrinterRequirements for Operation Interface CablesHolder Stand Installation Installation ProcedureConnecting the Power Cord and Cables Loading the Ribbon Head Lever PositionStep Do not Move the Media Guides using the screw Loading the MediaLoading the Media Setting the feed gap sensor position An easy way to set the black mark sensor positionCutter Module Media Outlet Loading the Media Inserting the Optional Flash Memory Card STI-FL/4ACARE/HANDLING of the Media and Ribbon General Maintenance CleaningWhite Screw Stud Ribbon End Sensor Plate Pinch Roller Lever Under the Media Guides Covers and PanelsRemoving Jammed Media Cleaning the Cutter Unit Cleaning the strip unitThreshold Setting Threshold setting procedure11-7 Troubleshooting Error Message Problem SolutionExcess Head Problem Solution

B-870 SERIES, EM1-33039E, EM1-33039EE specifications

The Toshiba EM1-33039E and EM1-33039EE, along with the B-870 series, represent a significant advancement in thermal transfer printing technology. These products are designed to meet the demanding needs of various industries including food, beverage, electronics, and logistics, ensuring high-quality print capabilities that enhance operational efficiency.

The EM1-33039E and EM1-33039EE models are renowned for their superior printing performance, offering exceptional image clarity and resolution. These printers utilize advanced thermal transfer technology, which allows for the production of durable labels and barcodes that can withstand various environmental conditions. This durability is crucial for products that may be exposed to moisture, abrasion, or chemicals, ensuring that critical information remains legible throughout the product's lifecycle.

One of the noteworthy features of the EM1 series is its user-friendly design. The intuitive interface simplifies operation and setup, making it accessible for users at all skill levels. The EM1-33039EE variant also includes enhanced connectivity options, accommodating modern production environments that require flexibility in communication protocols.

The B-870 series complements the EM1 models with its high-performance thermal label printers. This series is distinguished by its ability to handle a wide range of media types and sizes, providing versatility in printing applications. The B-870 series supports high-speed printing, which is essential for businesses with high-volume label requirements. It also offers upgradeable memory and processing capabilities, allowing companies to future-proof their investments as their printing needs evolve.

Both the EM1 and B-870 series are equipped with advanced sensors that ensure precise media handling and optimal print quality. This integration of technology minimizes waste and reduces operational costs, making these printers cost-effective solutions for businesses.

In summary, Toshiba's EM1-33039E, EM1-33039EE, and B-870 series deliver exceptional features and technologies that cater to a wide array of printing needs. With a focus on durability, user-friendliness, and performance, these printers stand out in the competitive landscape of thermal printing solutions, positioning themselves as reliable partners for industries demanding high-quality labeling and printing solutions.
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