Toshiba EM1-33035E, B-570-QQ SERIES owner manual Problem Solution

Page 28

11. TROUBLESHOOTING

EM1-33035

 

11. TROUBLESHOOTING

 

 

Error Message

Problem

Solution

 

 

 

 

 

 

example)

When an error is detected in a com-

Correct the command and re-send it

PC001; 0A00,

mand 20 bytes of the command are

again.

 

 

 

 

displayed.

 

Command error

(ESC, LF, NUL are not displayed.)

 

0300, 2, 2

 

 

 

 

 

 

 

 

Other Error

Hardware or software trouble.

Turn the power off then on again. If the

Message

 

problem still exists turn the power off

 

 

 

 

 

and contact your Authorized Service

 

 

 

 

 

representative.

 

 

 

 

 

 

NOTE: If an error is not cleared by pressing the [RESTART] key, the power must be switched off then on again.

After the power has been switched off and on, all print data in the printer is cleared.

**** denotes a remaining count of unprinted labels.

Problem

 

Solution

 

 

 

No print.

1.

Check that media and the ribbon is loaded correctly.

 

2.

Check whether the print head is set correctly or not.

 

3.

Check the cabling between the printer and the host.

 

 

Dots missing in the print.

Dirty print head. ➔ Clean the print head.

 

Call your Authorized Service representative if necessary.

 

 

 

Unclear (or blurred) printing.

1.

Dirty print head. ➔ Clean the print head.

 

2.

Bad or faulty ribbon. ➔ Replace ribbon.

 

3.

Poor media quality. ➔ Change media type.

 

 

 

Power does not come on.

1.

Plug power cord into an AC socket.

 

2.

Check the circuit breakers or fuses.

 

3.

Plug another appliance into the AC socket to check if

 

 

there is power supplied.

 

Call your Authorized Service representative if necessary.

 

 

Printer does not cut.

Check for a paper jam in the cutter.

 

Call your Authorized Service representative if necessary.

 

 

 

You see a raised nap where the media

1.

Clean the cutter blades.

has been cut.

2.

The blades are worn.

 

 

➔ Call your Authorized Service representative.

 

 

 

11-3

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Contents QQ Series Energy Star is a U.S. registered mark Safety Summary Precautions Request Regarding MaintenanceTable of Contents Accessories IntroductionApplicable Model 7 2 Q QPrinter SpecificationsOption Media RibbonFront/Rear View OverviewOperation Panel DIP Switch Functions Turn the Power OFF before switching the functionsInstalling the Printer Connecting the Power Cord and CablesCentronics Interface 36 pins, Male Expansion I/O Interface 24 pins, MaleLoading the Media Groove Ridge Removing the paper holders upper plates from the media guide An easy way to set the black mark sensor position Batch type Strip typeBuilt-in rewinder type Loading the Ribbon Inserting the Optional Flash Memory Card STI-FL/4ACARE/HANDLING of the Media and Ribbon General Maintenance CleaningCovers and Panels Removing Jammed PaperCleaning the Cutter Unit Threshold Setting Threshold setting procedureAuto Ribbon Saving Mode Troubleshooting Error Message Problem SolutionHead Error Restaert keyProblem Solution

EM1-33035, B-570-QQ SERIES, EM1-33035E specifications

The Toshiba EM1-33035E, part of the B-570-QQ Series, stands out as a versatile solution for various printing applications characterized by its reliability and cutting-edge technology. This model is designed for users who demand high-quality prints and operational efficiency, making it suitable for a diverse range of environments from industrial to commercial settings.

One of the main features of the EM1-33035E is its advanced thermal transfer printing technology, allowing for crisp and durable output. The printer is capable of producing high-resolution labels, tags, and barcodes with exceptional clarity, ensuring that printed materials meet the strictest standards of legibility and quality. The use of thermal transfer ribbons contributes to the longevity and resilience of the prints, making them ideal for applications requiring exposure to various environmental factors.

The B-570-QQ Series, which includes the EM1-33035E, emphasizes user-friendliness and ease of integration. Featuring a compact design, it is suitable for limited workspace environments while still offering substantial functionality. The printer's intuitive control panel and software support allow users to operate efficiently without extensive training, reducing setup time and increasing productivity.

Furthermore, the EM1-33035E supports a wide range of media types and sizes, accommodating diverse printing needs. This adaptability makes it an excellent choice for industries such as logistics, retail, and manufacturing where labeling requirements can vary widely. The printer can handle different label materials, including synthetic options, ensuring compatibility with various applications.

Durability is another key characteristic of the EM1-33035E. Built to withstand the rigors of continuous operation, it features robust components designed for longevity and minimal maintenance. The printer’s energy-efficient operation not only helps in reducing operational costs but also minimizes its environmental footprint, aligning with modern sustainability goals.

In summary, the Toshiba EM1-33035E from the B-570-QQ Series is a high-performance thermal transfer printer that excels in quality, adaptability, and efficiency. Its impressive features cater to a broad range of industries, making it a dependable choice for professionals seeking an effective printing solution. Whether for high-volume tasks or specialized applications, the EM1-33035E demonstrates Toshiba's commitment to innovation and excellence in printing technology.
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