Printer control-panel problems

The following table lists common printer control-panel problems and suggested solutions for resolving them.

Control-panel settings do not work correctly

Cause

Solution

 

 

 

 

The printer control-panel display is blank, even when the fan

Fans might run while the printer is in standby mode (off). Press

is running.

the printer power button to turn on the printer.

 

 

 

 

Printer settings in the software program or printer driver differ

Confirm that the settings in the program and printer driver are

from the printer control-panel settings.

appropriate. The program settings override the printer-driver

 

and control-panel settings, and the printer-driver settings

 

override the control-panel settings.

 

 

 

 

 

Control-panel settings were not correctly saved.

Reselect the control-panel settings, and then press

. An

 

asterisk (*) should appear to the right of the setting.

 

 

 

 

The Data indicator light is lit, and no pages are printing.

Buffered data remains in the printer. Press

to print the

 

buffered data by using current control-panel settings. Then, the

 

new control-panel settings can take effect.

 

 

If the printer is on a network, another user might have changed printer control-panel settings.

Consult the network administrator to coordinate changes to printer control-panel settings.

Unable to select tray 3 (optional 500-sheet paper feeder)

Cause

Solution

 

 

Tray 3 does not appear as an input tray option on the

Tray 3 appears as an option only if it is installed. Verify that

configuration page or on the control panel.

tray 3 is installed correctly.

 

 

Tray 3 does not appear as an option in the printer driver.

Verify that the printer driver configuration recognizes tray 3.

 

See the printer driver Help to set up and configure additional

 

trays. See Gaining access to printer driver settings.

 

 

158 Chapter 8 Problem solving

ENWW