Color-printing problems, Color is missing Cause Solution | HP 3800

Color-printing problems

Printing black instead of color

Cause	Solution

Grayscale is selected in the software program or printer driver.	In the software program or printer driver, select Color mode
	instead of Grayscale or Monochrome mode.

The correct printer driver is not selected in your software	Select the correct printer driver.
program.

No color appears on the configuration page.	Contact HP support.

The control-panel setting for COLOR SUPPLY OUT is set to	Replace the color print cartridge.
AUTOCONTINUE BLACK, and one of the color print
cartridges is out. The printer continues to print in black only.

The control-panel setting for RESTRICT COLOR USE is set	Change the control-panel setting to ENABLE COLOR.
to DISABLE COLOR, or it is set to COLOR IF ALLOWED and
you do not have permission to print in color.

Incorrect hues print

Cause	Solution

The media does not meet the specifications for this printer.	See the HP LaserJet Printer Family Print Media Specification
	Guide.
	Go to www.hp.com/support/clj3000, www.hp.com/support/
	clj3600, or www.hp.com/support/clj3800 for HP LaserJet
	Printer Family Print Media Specification Guide ordering
	information. When you connect, select Manuals.

The printer operates in excessively humid or dry conditions.	Verify that the printer environment is within humidity
	specifications.
	Store the print media in the same environment as the printer.
	Calibrate the printer. See Print Quality sub-menu.

					NOTE For more information about color-quality
					NOTE For more information about color-quality
					problems see Print-quality troubleshooting.
					problems see Print-quality troubleshooting.


A color is missing

Cause	Solution

The HP print cartridge is defective.	Replace the cartridge.

Inconsistent colors print after installing a print cartridge

Cause	Solution

New print cartridges sometimes require printing several pages before they deliver consistent print quality.

Try printing approximately 50 pages with the new cartridge, and then try the print job again.

ENWW	Color-printing problems 159

Image 173

HP 3800, 3000 Color-printing problems, Printing black instead of color Cause Solution, Incorrect hues print Cause Solution

Contents

User Guide Page HP Color LaserJet 3000, 3600, and 3800 Series printers Trademark Credits Copyright and License HP Customer Care Online Services HP support and information for Macintosh computers Table of contents Printing tasks Configuration Paper to avoid Paper that can damage the printer Color MaintenanceManaging the printer Appendix B Service and support Problem solvingAppendix a Supplies and accessories Appendix E Working with memory Appendix C Printer specificationsAppendix D Regulatory information 207 205 Xii Printer basics Guide Description Quick access to printer information HP Color LaserJet 3000 Series printer Printers at a glanceHP Color LaserJet 3000 printer HP Color LaserJet 3000n Printer 3000dn printer 3000dtn printer HP Color LaserJet 3800 Series printer HP Color LaserJet 3600 Series printerHP Color LaserJet 3800 printer HP Color LaserJet 3800n Printer 3800dn printer 3800dtn printer Printer Features at a glanceFeature Supplies Accessibility 1Front view shown with optional 500-sheet paper feeder Walkaround 2Back and side view Operating system PCL 5c PCL 6 PS 3 emulation Printer softwareHP Color LaserJet 3600 Series printer drivers Additional drivers Opening the printer drivers Operating System To change the settings for allSoftware for networks To change the product Utilities HP Web JetadminLinux HP Easy Printer Care Software Windows FeaturesOther components and utilities Type Dimensions Weight or thickness Capacity Print-media specificationsSupported media types HP Color LaserJet 3600 and 3800 75 to Supported media sizes Media size Dimensions Weight and thickness Enww Control panel 1Control panel buttons and lights Control-panel overview Display Control-panel indicator lightsIndicator Off Flashing Enww To use the menus Using the control-panel menus User Name ALL Private Jobs JOB Name Retrieve Job menuMenu item Value Description Information menu Paper Handling menu Printing sub-menu Configure Device menu PCL Form Length Orientation Symbol SETFont Source Font Number Print Quality sub-menu System Setup sub-menu Tray Behavior USE Requested Tray Sleep Delay MinuteManually Feed Prompt Optimum SPEED/ENERGY Faster First JAM Recovery AutoUsage Save Energy Display Brightness Sub-menu Resets sub-menu Sleep Mode OFF Restore FactorySettings Diagnostics menu Tray Behavior menu options Changing printer control-panel configuration settingsTo set the Use Requested Tray feature To set the PS Defer Media feature To set the Manually Feed Prompt featureTo set the Use Another Tray feature To set the Size/Type Prompt feature To set the Sleep Delay feature Sleep Delay and Sleep Mode featuresTo set the Duplex Blank Pages feature Personality feature Display Brightness featureTo disable or enable the Sleep Mode feature To set the Display Brightness feature Auto Continue feature Clearable Warnings featureTo set the Clearable Warnings feature To set the Auto Continue feature Jam Recovery feature Replace Supplies featureTo set the Replace Supplies feature To set the Jam Recovery feature To select a language Language feature Using the printer control panel in shared environments Enww O configuration Connecting the USB cable USB configuration Setting the subnet mask Network configurationSetting an IP address Disabling network protocols optional Setting the default gateway To disable DLC/LLC To disable IPX/SPXTo disable AppleTalk HP Jetdirect EIO print servers Enhanced I/O EIO configuration Printing tasks Controlling print jobs Priority for print settingsSource Type and Size Settings Gaining access to printer driver settings Paper that can damage the printer Selecting print mediaPaper to avoid To order HP Color LaserJet printing supplies Configuring size Configuring traysConfiguring type Configuring tray 1 for custom paper Unit of measure Configuring tray 2 or tray 3 for custom paperDimension Printing from tray 1 multipurpose tray Setting a custom size in tray 2 or tray Loading paper into tray Enww To load envelopes into tray Printing envelopes from tray Printing envelopes Address type Left margin Top margin Printing from tray 2 and trayLoading tray Enww Enww Loading tray Enww Slide the tray back into the printer Printing tasks Full sensing default Automatic media type sensing auto sense modeTray 1 sensing Expanded sensing Tray 2 or tray 3 sensing Transparency only default Creating and using quick sets Using features in the Windows printer driverTo create a quick set To use quick sets Setting a custom paper size from the printer driver Using watermarksResizing documents To reduce or enlarge a document Printing multiple pages on one sheet of paper Using different paper and printing coversPrinting a blank first Using the HP Digital Imaging Options dialog box Setting the color optionsTo set the color options Opening the HP Digital Imaging Options dialog box Using the Services tab Creating and using presets in Mac OS Using features in the Macintosh printer driverTo create a preset To use presets Using features in the Macintosh printer driver Transparencies Printing on special mediaGlossy paper Colored paper Heavy paper EnvelopesLabels Recycled paper HP LaserJet Tough paperPreprinted forms and letterhead Automatic 2-sided printing Using 2-sided duplex printing Options for binding 2-sided printing jobs Control-panel settings for automatic 2-sided printingManual 2-sided printing To turn 2-sided printing on or off from the control panel On the Finishing tab, select Print on Both Sides Manually To manually print on two sides duplex Printing a different first Managing special printing situationsPrinting on custom-size media Stopping a print request Managing special printing situations To delete a stored job Managing stored jobsTo print a stored job Managing memory Enww Managing the printer Description How to print Menu map Press Menu Using printer information pagesConfiguration Supplies status Color usage log Description How to print Software Information location Configuring e-mail alerts Embedded Web server sections Using the embedded Web server Settings tab Or Sleep mode onTab or section Information tab Other links Tab or section DescriptionNetworking tab Supported operating systems Using the HP Easy Printer Care SoftwareTo use the HP Easy Printer Care Software HP Easy Printer Care Software sections Support tab Alert Settings windowSupplies Ordering window Device List tab HP Printer Utility features Using the HP Printer Utility for MacintoshOpening the HP Printer Utility To open the HP Printer Utility in Mac OS X IP Settings Enww Color HP ImageREt Using colorMedia selection Color options Cmyk ink-set emulation PostScript only Printing in four colors Cmyk Setting description Automatic or manual color adjustmentManaging color Print in Grayscale Restricting color printing Setting description Setting optionsNeutral Grays Edge Control Enww Printing color samples Matching colorsSample book color matching Enww Maintenance Managing supplies Approximate print-cartridge replacement intervalsSupplies life Checking the print-cartridge life 1Printer display Print-cartridge storage HP print cartridges Print-cartridge authenticationNon-HP print cartridges HP fraud hotline and Web site Changing print cartridges Supply replacement guidelinesReplacing supplies and parts To change the print cartridge Enww Enww To clean the printer using the printer control panel Cleaning the printer Enww Problem solving Factors that affect printer performance Basic troubleshooting checklist Message type Description Status messages Control-panel message types Control-panel messages 13.XX.YY JAM Inside Front Door Clear jam then press13.XX.YY JAM Inside TOP Cover Insufficient Memory Serial I/O Buffer Overflow Parallel I/O Buffer OverflowUSB I/O Buffer Overflow BAD Serial Transmission Xxxxx Error ErrorFuser Error XY Error Xxxx Error Storage Error Settings8X.YYYY EIO Error No System Do not Power OFF Cleaning Disk X% CompleteAction not Currently Available On Tray Close TOP Cover and Front Door Code CRC ErrorColor RFU Failed Data Received Install Fuser Install Color CartridgeInstall Supplies Inflate Failure Manually Feed Type Size NON HP Supply InstalledManually Feed Output Stack MEM Test Failure Replace Dimm Order Supplies Order Color CartridgePaper Path JAM Front Door Printing Stopped Processing Duplex JOB RAM Disk File Operation Failed RAM Disk Device FailureRAM Disk File System is Full RAM Disk is Write Protected Replace Supplies Sanitizing Disk X% Complete RFU Load ErrorSize Mismatch in Tray Standard TOP BIN Full Tray XX Open or Empty USB Accessory ErrorType Mismatch in Tray USB Storage Device Failure USB Storage is Write Protected USB Storage File System is FullUSB Storage X Removed USE Tray X Type Size Jams Jam recoveryTo turn off jam recovery Jams Common causes of jams Common causes of jams1 Cause Solution Jam in tray Clearing jams Jam in tray 2 or tray Enww Jam inside the fuser area top cover Enww Jam inside the front door Enww Jam in the duplex path Enww Enww Printer feeds multiple sheets Cause Solution Paper-handling problemsPrinter feeds incorrect page size Cause Solution Printer pulls from an incorrect tray Cause Solution Media does not feed from trays 2 Cause Solution Media does not feed automatically Cause Solution Media does not feed from trays 2 Cause Transparencies or glossy paper will not feed Cause Solution Cause Solution Output is curled or wrinkled Cause Solution See Gaining access to printer driver settings Paper-path-test Troubleshooting-information pages Control-panel display is blank Cause Solution Printer response problemsControl-panel display is difficult to read Cause Solution Printer is on, but nothing prints Cause Solution Cannot select the printer from the computer Cause Solution Printer is on but is not receiving data Cause Solution Enww Control-panel settings do not work correctly Cause Solution Printer control-panel problems Printing black instead of color Cause Solution Color-printing problemsIncorrect hues print Cause Solution Color is missing Cause Solution Click Settings Printed colors do not match screen colors Cause Solution Incorrect fonts print Cause Solution Printer output problemsCannot print all characters in a symbol set Cause Solution Text drifts between pages Cause Solution Guidelines for printing with different fonts Partial printout Cause Solution Print job was not sent to the printer Cause Solution Macintosh problemsSolving problems with Mac OS Port Folder Library/Printers/PPDs/Contents/Resources Hardware troubleshooting An EPS file prints with incorrect fonts Cause Software troubleshooting Cannot change system selections Cause Solution Software program problemsCannot select a font from the software Cause Solution Cannot select colors Cause Solution Overhead transparency defects Print-quality troubleshootingPrint-quality problems associated with media Print-quality-troubleshooting pages Print-quality problems associated with the environmentPrint quality problems associated with jams Calibrating the printer Enww Supplies and accessories Part Part number Type/size Parts and supplies Parts and supplies Ordering by using the embedded Web server Service and support HP Product Duration of Limited Warranty Hewlett-Packard limited warranty statement Print cartridge limited warranty statement On-site service agreements HP maintenance agreementsExtended warranty Next-day on-site service To repack the printer Repacking the printer Enww Product Height Depth Width Weight Printer specificationsPhysical specifications Volt models Electrical specifications Table C-5Power consumption average, in watts1 Power-consumption specifications Sound pressure level bystander position Declared per ISO Acoustic specificationsSound power level Declared per ISO Environment Recommended Allowed Operating-environment specifications Enww Regulatory information FCC regulations Environmental product stewardship program Material restrictions PaperHP Color LaserJet 3000 and 3800 Series printers HP Color LaserJet 3600 Series printer For more information Material Safety Data Sheet Msds Extended warranty Declaration of Conformity Declaration of conformity HP Color LaserJet 3000 series Declares, that the product Product Names Canadian DOC regulations Safety statementsLaser safety Luokan 1 laserlaite Laser statement for Finland Enww Printer memory Working with memory To install memory and font DIMMs Installing memory DIMMs Installing memory DIMMs Enabling memory To enable memory for Windows To check Dimm installation Checking Dimm installation Enww Bidirectional communication Two-way data transmission Glossary Enww Index Symbols/Numerics 2-sided printing Macintosh FCC Enww Page Q5982-90971