The printer name, IP address, or Rendezvous host name does not appear in the printer list in the Print Center or Printer Setup Utility.

Cause

Solution

The wrong printer name, IP address, or Rendezvous host name is being used.

Print a configuration page. Verify that the printer name, IP address, or Rendezvous host name on the configuration page matches the printer name, IP address, or Rendezvous host name in the Print Center or Printer Setup Utility.

The interface cable might be defective or of poor quality.

Replace the interface cable with a high-quality cable.

 

 

The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.

Cause

Solution

 

 

The printer might not be ready.

Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.

The printer software might not have been installed or was installed

Make sure that the printer PPD file is in the following hard-drive

incorrectly.

folder: Library/Printers/PPDs/Contents/Resources/

 

<lang>.lproj, where <lang> is the two-letter language code for

 

the language that you are using. If necessary, reinstall the software.

 

See the getting started guide for instructions.

 

 

The PPD file is corrupt.

Delete the PPD file from the following hard-drive folder: Library/

 

Printers/PPDs/Contents/Resources/<lang>.lproj,

 

where <lang> is the two-letter language code for the language that

 

you are using. Reinstall the software. See the getting started guide

 

for instructions.

 

 

The interface cable might be defective or of poor quality.

Replace the interface cable with a high-quality cable.

 

 

A print job was not sent to the printer that you wanted.

 

 

 

Cause

Solution

 

 

The print queue might be stopped.

Restart the print queue. Open print monitor and select Start Jobs.

 

 

The wrong printer name, IP address, or Rendezvous host name is

Print a configuration page. Verify that the printer name, IP address,

being used.

or Rendezvous host name on the configuration page matches the

 

printer name, IP address, or Rendezvous host name in the Print

 

Center or Printer Setup Utility.

 

 

An EPS file prints with incorrect fonts.

Cause

Solution

This problem occurs with some programs.

●Try downloading the fonts that are contained in the EPS file to the printer before printing.

●Send the file in ASCII format instead of binary encoding.

166 Chapter 8 Problem solving

ENWW