Envelopes jam or will not feed into the printer

Cause

Solution

 

 

This printer does not support the envelopes.

See Supported media sizes or the HP LaserJet Printer Family

 

Print Media Specification Guide.

 

 

Tray 1 is configured for a size other than envelopes.

Configure tray 1 size for envelopes.

 

 

Output is curled or wrinkled

 

 

 

Cause

Solution

 

 

The media does not meet the specifications for this printer.

Use only media that meets the HP paper specifications for this

 

printer. See Supported media sizes.

 

 

The media is damaged or in poor condition.

Remove the media from the tray and load media that is in good

 

condition.

 

 

The printer is operating in an excessively humid environment.

Verify that the printing environment is within humidity

 

specifications.

 

 

You are printing large, solid-filled areas.

Large, solid-filled areas can cause excessive curl. Try using a

 

different pattern.

 

 

The media was not stored correctly and may have absorbed

Remove the media and replace it with media from a fresh,

moisture.

unopened package.

 

 

The media has poorly cut edges.

Remove the media, flex it, rotate it 180 degrees, or turn it over,

 

and then reload it into the tray. Do not fan paper. If the problem

 

persists, replace the paper.

 

 

The specific media type was not configured for the tray or

Configure the software for the media (see the software

selected in the software.

documentation). Configure the tray for the media. See

 

Configuring trays.

 

 

The media was used previously.

Do not reuse media.

 

Printer will not perform duplexing (2-sided printing) or duplexes incorrectly

 

 

Cause

Solution

 

 

You are trying to perform 2-sided printing on unsupported

Verify that the paper is supported for 2-sided printing. See

paper.

Supported media sizes. If the paper is not supported, see

 

Manual 2-sided printing.

 

 

The printer driver is not set up for 2-sided printing.

Configure the printer driver for 2-sided printing. See Gaining

 

access to printer driver settings.

 

 

The first page is printing on the back of preprinted forms or

For tray 1, load the letterhead paper first-side-down, bottom

letterhead.

first. For tray 2 or tray 3, load the letterhead paper first-side-

 

up, top edge toward the back of the tray. See Using 2-sided

 

(duplex) printing for more information.

 

 

The printer model does not support automatic 2-sided printing.

The HP Color LaserJet 3000, 3000n, 3600, 3600n, 3800, and

 

3800n printers do not support automatic 2-sided printing.

 

See Manual 2-sided printing.

The printer configuration is not set for duplexing.

Run the automatic configuration feature:

1.On the Windows taskbar, click Start, click Settings, and then click Printers.

152 Chapter 8 Problem solving

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