Control panel message | Description | Recommended action | |||
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Cleaning... | The printer is processing the cleaning page. | No action necessary. | |||
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Clearing event log | This message appears while the event log is | No action necessary. | |||
| cleared. The printer then returns to the |
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| SERVICE menu. |
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Clearing paper path | The printer jammed or detected misplaced | No action necessary. | |||
| media. The printer is attempting to eject these |
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| pages automatically. |
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CLOSE TOP COVER AND FRONT DOOR | The top cover and front door need to be | Close the top cover and front door. | |||
| closed. |
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CODE CRC ERROR | An error has occurred during a firmware | 1. | Reinstall the firmware. | ||
| upgrade. | 2. | If the problem persists, contact | ||
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| HP Support. | ||
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COLOR RFU FAILED | An error has occurred during a firmware | 1. | Reinstall the firmware. | ||
| upgrade. | 2. | If the problem persists, contact | ||
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| HP Support. | ||
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Creating...CLEANING PAGE | The printer is generating a cleaning page. | 1. | Load the cleaning page into tray 1. | ||
| The printer returns to the Ready state after | 2. | Press Menu. | ||
| the cleaning page is printed. | ||||
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| 3. | Select PRINT QUALITY, and then press | ||
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| . |
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| 4. | Select PROCESS CLEANING PAGE, | ||
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| and then press . | ||
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DATA RECEIVED | The printer received data and is waiting for a | If the printer is waiting for a form feed, | |||
alternates with | form feed. When the printer receives another | press | to continue. | ||
file, the message disappears. | If the printer is paused, press Stop to | ||||
Ready | The printer is paused. | ||||
continue. |
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Event Log Empty | SHOW EVENT LOG was selected from the | No action necessary. | |||
| control panel, and the event log is empty. |
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Genuine HP supplies installed | A new HP cartridge has been installed. The | No action necessary. | |||
| printer returns to the Ready state after |
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| approximately 10 seconds. |
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GENUINE HP SUPPLIES DESIGNED FOR <PROD>
alternates with
Ready
This genuine HP supply was not designed for this printer and is not supported. The printer can print with this supply, but print quality might be affected.
Replace this supply with a genuine HP supply that is designed for this printer.
Incorrect | The PIN number is incorrect. | Contact the network administrator. | |
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INCORRECT <COLOR> CARTRIDGE | A color cartridge is installed in an incorrect | Press | for help. |
alternates with | slot. |
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| or |
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For help press |
| See Changing print cartridges for more | |
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| information. | |
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INCORRECT SUPPLIES | Two or more print cartridges are installed in | Press | and then press for help. |
For status press | an incorrect slot. |
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| or |
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126 Chapter 8 Problem solving | ENWW |