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3800, 3000
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Troubleshooting
Specs
Install
Error messages
Setting the default gateway
Sleep Delay Minute
Symbol SET
HP Web Jetadmin
Connecting the USB cable
Warranty
Page 13
Image 13
Glossary
205
Index
207
ENWW
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Page 12
Page 14
Contents
User Guide
Page
HP Color LaserJet 3000, 3600, and 3800 Series printers
Trademark Credits
Copyright and License
HP Customer Care
Online Services
HP support and information for Macintosh computers
Table of contents
Printing tasks
Configuration
Paper to avoid Paper that can damage the printer
Managing the printer
Maintenance
Color
Appendix a Supplies and accessories
Problem solving
Appendix B Service and support
Appendix D Regulatory information
Appendix C Printer specifications
Appendix E Working with memory
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Printer basics
Guide Description
Quick access to printer information
HP Color LaserJet 3000 Series printer
Printers at a glance
HP Color LaserJet 3000 printer HP Color LaserJet 3000n
Printer 3000dn printer 3000dtn printer
HP Color LaserJet 3800 Series printer
HP Color LaserJet 3600 Series printer
HP Color LaserJet 3800 printer HP Color LaserJet 3800n
Printer 3800dn printer 3800dtn printer
Feature
Features at a glance
Printer
Supplies
Accessibility
1Front view shown with optional 500-sheet paper feeder
Walkaround
2Back and side view
HP Color LaserJet 3600 Series printer drivers
Printer software
Operating system PCL 5c PCL 6 PS 3 emulation
Additional drivers
Opening the printer drivers
Operating System To change the settings for all
Software for networks
To change the product
Utilities
HP Web Jetadmin
Linux
HP Easy Printer Care Software
Other components and utilities
Features
Windows
Type Dimensions Weight or thickness Capacity
Print-media specifications
Supported media types
HP Color LaserJet 3600 and 3800 75 to
Supported media sizes
Media size Dimensions Weight and thickness
Enww
Control panel
1Control panel buttons and lights
Control-panel overview
Indicator Off Flashing
Control-panel indicator lights
Display
Enww
To use the menus
Using the control-panel menus
Menu item Value Description
Retrieve Job menu
User Name ALL Private Jobs JOB Name
Information menu
Paper Handling menu
Printing sub-menu
Configure Device menu
PCL Form Length Orientation
Symbol SET
Font Source
Font Number
Print Quality sub-menu
System Setup sub-menu
Tray Behavior USE Requested Tray
Sleep Delay Minute
Manually Feed
Prompt
Optimum SPEED/ENERGY Faster First
JAM Recovery Auto
Usage Save Energy
Display Brightness
Sub-menu
Resets sub-menu
Settings
Restore Factory
Sleep Mode OFF
Diagnostics menu
To set the Use Requested Tray feature
Changing printer control-panel configuration settings
Tray Behavior menu options
To set the PS Defer Media feature
To set the Manually Feed Prompt feature
To set the Use Another Tray feature
To set the Size/Type Prompt feature
To set the Duplex Blank Pages feature
Sleep Delay and Sleep Mode features
To set the Sleep Delay feature
Personality feature
Display Brightness feature
To disable or enable the Sleep Mode feature
To set the Display Brightness feature
Auto Continue feature
Clearable Warnings feature
To set the Clearable Warnings feature
To set the Auto Continue feature
Jam Recovery feature
Replace Supplies feature
To set the Replace Supplies feature
To set the Jam Recovery feature
To select a language
Language feature
Using the printer control panel in shared environments
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O configuration
Connecting the USB cable
USB configuration
Setting an IP address
Network configuration
Setting the subnet mask
Disabling network protocols optional
Setting the default gateway
To disable AppleTalk
To disable IPX/SPX
To disable DLC/LLC
HP Jetdirect EIO print servers
Enhanced I/O EIO configuration
Printing tasks
Controlling print jobs
Priority for print settings
Source
Type and Size
Settings
Gaining access to printer driver settings
Paper to avoid
Selecting print media
Paper that can damage the printer
To order HP Color LaserJet printing supplies
Configuring size
Configuring trays
Configuring type
Configuring tray 1 for custom paper
Dimension
Configuring tray 2 or tray 3 for custom paper
Unit of measure
Printing from tray 1 multipurpose tray
Setting a custom size in tray 2 or tray
Loading paper into tray
Enww
To load envelopes into tray
Printing envelopes from tray
Printing envelopes
Loading tray
Printing from tray 2 and tray
Address type Left margin Top margin
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Loading tray
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Slide the tray back into the printer Printing tasks
Full sensing default
Automatic media type sensing auto sense mode
Tray 1 sensing
Expanded sensing
Tray 2 or tray 3 sensing
Transparency only default
Creating and using quick sets
Using features in the Windows printer driver
To create a quick set
To use quick sets
Setting a custom paper size from the printer driver
Using watermarks
Resizing documents
To reduce or enlarge a document
Printing a blank first
Using different paper and printing covers
Printing multiple pages on one sheet of paper
Using the HP Digital Imaging Options dialog box
Setting the color options
To set the color options
Opening the HP Digital Imaging Options dialog box
Using the Services tab
Creating and using presets in Mac OS
Using features in the Macintosh printer driver
To create a preset
To use presets
Using features in the Macintosh printer driver
Transparencies
Printing on special media
Glossy paper
Colored paper
Labels
Envelopes
Heavy paper
Preprinted forms and letterhead
HP LaserJet Tough paper
Recycled paper
Automatic 2-sided printing
Using 2-sided duplex printing
Options for binding 2-sided printing jobs
Control-panel settings for automatic 2-sided printing
Manual 2-sided printing
To turn 2-sided printing on or off from the control panel
On the Finishing tab, select Print on Both Sides Manually
To manually print on two sides duplex
Printing a different first
Managing special printing situations
Printing on custom-size media
Stopping a print request
Managing special printing situations
To print a stored job
Managing stored jobs
To delete a stored job
Managing memory
Enww
Managing the printer
Description How to print Menu map Press Menu
Using printer information pages
Configuration
Supplies status
Color usage log
Description How to print
Software Information location
Configuring e-mail alerts
Embedded Web server sections
Using the embedded Web server
Settings tab
Or Sleep mode on
Tab or section
Information tab
Networking tab
Tab or section Description
Other links
Supported operating systems
Using the HP Easy Printer Care Software
To use the HP Easy Printer Care Software
HP Easy Printer Care Software sections
Support tab
Alert Settings window
Supplies Ordering window
Device List tab
HP Printer Utility features
Using the HP Printer Utility for Macintosh
Opening the HP Printer Utility
To open the HP Printer Utility in Mac OS X
IP Settings
Enww
Color
HP ImageREt
Using color
Media selection
Color options
Cmyk ink-set emulation PostScript only
Printing in four colors Cmyk
Setting description
Automatic or manual color adjustment
Managing color
Print in Grayscale
Restricting color printing
Setting description Setting options
Neutral Grays
Edge Control
Enww
Sample book color matching
Matching colors
Printing color samples
Enww
Maintenance
Managing supplies
Approximate print-cartridge replacement intervals
Supplies life
Checking the print-cartridge life
1Printer display
Print-cartridge storage
HP print cartridges
Print-cartridge authentication
Non-HP print cartridges
HP fraud hotline and Web site
Replacing supplies and parts
Supply replacement guidelines
Changing print cartridges
To change the print cartridge
Enww
Enww
To clean the printer using the printer control panel
Cleaning the printer
Enww
Problem solving
Factors that affect printer performance
Basic troubleshooting checklist
Message type Description Status messages
Control-panel message types
Control-panel messages
13.XX.YY JAM Inside Front Door
Clear jam then press
13.XX.YY JAM Inside TOP Cover
Insufficient Memory
Serial I/O Buffer Overflow
Parallel I/O Buffer Overflow
USB I/O Buffer Overflow
BAD Serial Transmission
Xxxxx Error
Error
Fuser Error
XY Error
Xxxx Error
Storage Error Settings
8X.YYYY EIO Error
No System
Do not Power OFF
Cleaning Disk X% Complete
Action not Currently Available
On Tray
Close TOP Cover and Front Door
Code CRC Error
Color RFU Failed
Data Received
Install Fuser
Install Color Cartridge
Install Supplies
Inflate Failure
Manually Feed Type Size
NON HP Supply Installed
Manually Feed Output Stack
MEM Test Failure Replace Dimm
Order Supplies
Order Color Cartridge
Paper Path JAM Front Door
Printing Stopped
Processing Duplex JOB
RAM Disk File Operation Failed
RAM Disk Device Failure
RAM Disk File System is Full
RAM Disk is Write Protected
Replace Supplies
Sanitizing Disk X% Complete
RFU Load Error
Size Mismatch in Tray
Standard TOP BIN Full
Tray XX Open or Empty
USB Accessory Error
Type Mismatch in Tray
USB Storage Device Failure
USB Storage is Write Protected
USB Storage File System is Full
USB Storage X Removed
USE Tray X Type Size
To turn off jam recovery
Jam recovery
Jams
Jams
Common causes of jams
Common causes of jams1 Cause Solution
Jam in tray
Clearing jams
Jam in tray 2 or tray
Enww
Jam inside the fuser area top cover
Enww
Jam inside the front door
Enww
Jam in the duplex path
Enww
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Printer feeds multiple sheets Cause Solution
Paper-handling problems
Printer feeds incorrect page size Cause Solution
Printer pulls from an incorrect tray Cause Solution
Media does not feed from trays 2 Cause Solution
Media does not feed automatically Cause Solution
Media does not feed from trays 2 Cause
Transparencies or glossy paper will not feed Cause Solution
Cause Solution
Output is curled or wrinkled Cause Solution
See Gaining access to printer driver settings
Paper-path-test
Troubleshooting-information pages
Control-panel display is blank Cause Solution
Printer response problems
Control-panel display is difficult to read Cause Solution
Printer is on, but nothing prints Cause Solution
Cannot select the printer from the computer Cause Solution
Printer is on but is not receiving data Cause Solution
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Control-panel settings do not work correctly Cause Solution
Printer control-panel problems
Printing black instead of color Cause Solution
Color-printing problems
Incorrect hues print Cause Solution
Color is missing Cause Solution
Click Settings
Printed colors do not match screen colors Cause Solution
Incorrect fonts print Cause Solution
Printer output problems
Cannot print all characters in a symbol set Cause Solution
Text drifts between pages Cause Solution
Guidelines for printing with different fonts
Partial printout Cause Solution
Solving problems with Mac OS
Macintosh problems
Print job was not sent to the printer Cause Solution
Port
Folder Library/Printers/PPDs/Contents/Resources
Hardware troubleshooting
An EPS file prints with incorrect fonts Cause
Software troubleshooting
Cannot change system selections Cause Solution
Software program problems
Cannot select a font from the software Cause Solution
Cannot select colors Cause Solution
Print-quality problems associated with media
Print-quality troubleshooting
Overhead transparency defects
Print quality problems associated with jams
Print-quality problems associated with the environment
Print-quality-troubleshooting pages
Calibrating the printer
Enww
Supplies and accessories
Part Part number Type/size
Parts and supplies
Parts and supplies
Ordering by using the embedded Web server
Service and support
HP Product Duration of Limited Warranty
Hewlett-Packard limited warranty statement
Print cartridge limited warranty statement
On-site service agreements
HP maintenance agreements
Extended warranty
Next-day on-site service
To repack the printer
Repacking the printer
Enww
Physical specifications
Printer specifications
Product Height Depth Width Weight
Volt models
Electrical specifications
Table C-5Power consumption average, in watts1
Power-consumption specifications
Sound power level Declared per ISO
Acoustic specifications
Sound pressure level bystander position Declared per ISO
Environment Recommended Allowed
Operating-environment specifications
Enww
Regulatory information
FCC regulations
Environmental product stewardship program
Material restrictions
Paper
HP Color LaserJet 3000 and 3800 Series printers
HP Color LaserJet 3600 Series printer
For more information
Material Safety Data Sheet Msds Extended warranty
Declaration of Conformity
Declaration of conformity HP Color LaserJet 3000 series
Declares, that the product Product Names
Laser safety
Safety statements
Canadian DOC regulations
Luokan 1 laserlaite
Laser statement for Finland
Enww
Printer memory
Working with memory
To install memory and font DIMMs
Installing memory DIMMs
Installing memory DIMMs
Enabling memory
To enable memory for Windows
To check Dimm installation
Checking Dimm installation
Enww
Bidirectional communication Two-way data transmission
Glossary
Enww
Index
Symbols/Numerics 2-sided printing
Macintosh
FCC
Enww
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