HP print cartridges ........................................................................................................... | 110 |
Non-HP print cartridges ................................................................................................... | 110 |
Print-cartridge authentication ........................................................................................... | 110 |
HP fraud hotline and Web site ......................................................................................... | 110 |
Replacing supplies and parts ........................................................................................................... | 111 |
Supply replacement guidelines ........................................................................................ | 111 |
Changing print cartridges ................................................................................................. | 111 |
To change the print cartridge .......................................................................... | 112 |
Cleaning the printer .......................................................................................................................... | 115 |
To clean the printer using the printer control panel ......................................................... | 115 |
8 Problem solving | |
Basic troubleshooting checklist ........................................................................................................ | 118 |
Factors that affect printer performance ............................................................................ | 118 |
Control-panel message types ........................................................................................................... | 119 |
Control-panel messages .................................................................................................................. | 120 |
Jams ................................................................................................................................................. | 136 |
Jam recovery ................................................................................................................... | 136 |
Common causes of jams .................................................................................................................. | 138 |
Clearing jams ................................................................................................................................... | 139 |
Paper-handling problems ................................................................................................................. | 149 |
Troubleshooting-information pages .................................................................................................. | 154 |
Printer response problems ............................................................................................................... | 155 |
Printer control-panel problems ......................................................................................................... | 158 |
Color-printing problems .................................................................................................................... | 159 |
Incorrect printer output ..................................................................................................................... | 161 |
Printer output problems ................................................................................................... | 161 |
Guidelines for printing with different fonts ........................................................................ | 162 |
Macintosh problems ......................................................................................................................... | 163 |
Solving problems with Mac OS V9.x ................................................................................ | 163 |
Solving problems with Mac OS X .................................................................................... | 165 |
Software program problems ............................................................................................................. | 168 |
Print-quality troubleshooting ............................................................................................................. | 169 |
Print-quality problems associated with media .................................................................. | 169 |
Overhead transparency defects ....................................................................................... | 169 |
Print-quality problems associated with the environment .................................................. | 170 |
Print quality problems associated with jams .................................................................... | 170 |
Print-quality problems associated with toner buildup inside the printer ........................... | 170 |
Print-quality-troubleshooting pages ................................................................................. | 170 |
Calibrating the printer ...................................................................................................... | 171 |
Appendix A Supplies and accessories | |
Parts and supplies ............................................................................................................................ | 174 |
Ordering by using the embedded Web server .................................................................................. | 176 |
Appendix B Service and support | |
Hewlett-Packard limited warranty statement .................................................................................... | 178 |
Print cartridge limited warranty statement ........................................................................................ | 179 |
HP maintenance agreements ........................................................................................................... | 180 |