Printer response problems

The control-panel display is blank

Cause

Solution

 

 

The printer power button is in the off position.

Verify that the printer is on. Fans may run while the printer is

 

in standby mode (off).

 

 

The printer memory DIMMs (available on the HP Color

Verify that the printer memory DIMMs are correctly installed

LaserJet 3000 and 3800 Series printers only) are defective or

and are not defective.

installed incorrectly.

 

 

 

The power cord is not firmly plugged into both the printer and

Turn off the printer and then disconnect and reconnect the

the power receptacle.

power cord. Turn the printer on.

 

 

The line voltage is incorrect.

Connect the printer to a correct voltage source, as specified on

 

the power rating label on the back of the printer.

 

 

The power cord is damaged or worn.

Replace the power cord.

 

 

The power source receptacle is not working correctly.

Connect the printer to a different power receptacle.

 

 

The formatter might not be installed correctly.

Remove the formatter assembly. To reinstall it, align the

 

formatter board in the tracks at the top and bottom of the slot,

 

and then slide the board back into the printer. Push the

 

formatter until you hear the formatter latches click into place.

 

 

The control-panel display is difficult to read

 

 

 

Cause

Solution

 

 

The contrast is too high or too low for the office environment.

Adjust the contrast on the control-panel display. See Display

 

Brightness feature.

 

 

The printer is on, but nothing prints

 

 

 

Cause

Solution

 

 

The printer Ready indicator light is not lit.

Press Stop to return the printer to the Ready state.

 

 

The top cover is not closed.

Close the top cover firmly.

 

 

The Data indicator light is flashing.

The printer is probably continuing to receive data. Wait for

 

the Data indicator to stop flashing.

 

 

REPLACE <COLOR> CARTRIDGE appears on the control-

Replace the specified print cartridge.

panel display.

 

 

 

A printer message other than Ready appears on the printer

See Control-panel messages.

control panel.

 

 

 

The parallel port might have an MS-DOS timeout error.

Add a MODE command to the AUTOEXEC.BAT file. See the

 

MS-DOS manual for additional information.

 

 

The PS (PostScript emulation) personality is not selected.

Select PS or AUTO for the printer language. See Changing

 

printer control-panel configuration settings.

 

 

The correct driver is not selected in the software program or

Select the PS driver in the software program or printer driver.

printer driver (HP Color LaserJet 3000 and 3800 Series

 

printers only).

 

 

 

ENWW

Printer response problems 155