Printer response problems | HP 3800, 3000 guide

Printer response problems

The control-panel display is blank

Cause	Solution

The printer power button is in the off position.	Verify that the printer is on. Fans may run while the printer is
	in standby mode (off).

The printer memory DIMMs (available on the HP Color	Verify that the printer memory DIMMs are correctly installed
LaserJet 3000 and 3800 Series printers only) are defective or	and are not defective.
installed incorrectly.

The power cord is not firmly plugged into both the printer and	Turn off the printer and then disconnect and reconnect the
the power receptacle.	power cord. Turn the printer on.

The line voltage is incorrect.	Connect the printer to a correct voltage source, as specified on
	the power rating label on the back of the printer.

The power cord is damaged or worn.	Replace the power cord.

The power source receptacle is not working correctly.	Connect the printer to a different power receptacle.

The formatter might not be installed correctly.	Remove the formatter assembly. To reinstall it, align the
	formatter board in the tracks at the top and bottom of the slot,
	and then slide the board back into the printer. Push the
	formatter until you hear the formatter latches click into place.

The control-panel display is difficult to read

Cause	Solution

The contrast is too high or too low for the office environment.	Adjust the contrast on the control-panel display. See Display
	Brightness feature.

The printer is on, but nothing prints

Cause	Solution

The printer Ready indicator light is not lit.	Press Stop to return the printer to the Ready state.

The top cover is not closed.	Close the top cover firmly.

The Data indicator light is flashing.	The printer is probably continuing to receive data. Wait for
	the Data indicator to stop flashing.

REPLACE <COLOR> CARTRIDGE appears on the control-	Replace the specified print cartridge.
panel display.

A printer message other than Ready appears on the printer	See Control-panel messages.
control panel.

The parallel port might have an MS-DOS timeout error.	Add a MODE command to the AUTOEXEC.BAT file. See the
	MS-DOS manual for additional information.

The PS (PostScript emulation) personality is not selected.	Select PS or AUTO for the printer language. See Changing
	printer control-panel configuration settings.

The correct driver is not selected in the software program or	Select the PS driver in the software program or printer driver.
printer driver (HP Color LaserJet 3000 and 3800 Series
printers only).

ENWW	Printer response problems 155

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HP 3800, 3000 manual Printer response problems, Control-panel display is blank Cause Solution

Contents

User Guide Page HP Color LaserJet 3000, 3600, and 3800 Series printers Trademark Credits Copyright and License HP Customer Care Online Services HP support and information for Macintosh computers Table of contents Printing tasks Configuration Paper to avoid Paper that can damage the printer Managing the printer MaintenanceColor Appendix a Supplies and accessories Problem solvingAppendix B Service and support Appendix D Regulatory information Appendix C Printer specificationsAppendix E Working with memory 207 205 Xii Printer basics Guide Description Quick access to printer information HP Color LaserJet 3000 Series printer Printers at a glanceHP Color LaserJet 3000 printer HP Color LaserJet 3000n Printer 3000dn printer 3000dtn printer HP Color LaserJet 3800 Series printer HP Color LaserJet 3600 Series printerHP Color LaserJet 3800 printer HP Color LaserJet 3800n Printer 3800dn printer 3800dtn printer Feature Features at a glancePrinter Supplies Accessibility 1Front view shown with optional 500-sheet paper feeder Walkaround 2Back and side view HP Color LaserJet 3600 Series printer drivers Printer softwareOperating system PCL 5c PCL 6 PS 3 emulation Additional drivers Opening the printer drivers Operating System To change the settings for allSoftware for networks To change the product Utilities HP Web JetadminLinux HP Easy Printer Care Software Other components and utilities FeaturesWindows Type Dimensions Weight or thickness Capacity Print-media specificationsSupported media types HP Color LaserJet 3600 and 3800 75 to Supported media sizes Media size Dimensions Weight and thickness Enww Control panel 1Control panel buttons and lights Control-panel overview Indicator Off Flashing Control-panel indicator lightsDisplay Enww To use the menus Using the control-panel menus Menu item Value Description Retrieve Job menuUser Name ALL Private Jobs JOB Name Information menu Paper Handling menu Printing sub-menu Configure Device menu PCL Form Length Orientation Symbol SETFont Source Font Number Print Quality sub-menu System Setup sub-menu Tray Behavior USE Requested Tray Sleep Delay MinuteManually Feed Prompt Optimum SPEED/ENERGY Faster First JAM Recovery AutoUsage Save Energy Display Brightness Sub-menu Resets sub-menu Settings Restore FactorySleep Mode OFF Diagnostics menu To set the Use Requested Tray feature Changing printer control-panel configuration settingsTray Behavior menu options To set the PS Defer Media feature To set the Manually Feed Prompt featureTo set the Use Another Tray feature To set the Size/Type Prompt feature To set the Duplex Blank Pages feature Sleep Delay and Sleep Mode featuresTo set the Sleep Delay feature Personality feature Display Brightness featureTo disable or enable the Sleep Mode feature To set the Display Brightness feature Auto Continue feature Clearable Warnings featureTo set the Clearable Warnings feature To set the Auto Continue feature Jam Recovery feature Replace Supplies featureTo set the Replace Supplies feature To set the Jam Recovery feature To select a language Language feature Using the printer control panel in shared environments Enww O configuration Connecting the USB cable USB configuration Setting an IP address Network configurationSetting the subnet mask Disabling network protocols optional Setting the default gateway To disable AppleTalk To disable IPX/SPXTo disable DLC/LLC HP Jetdirect EIO print servers Enhanced I/O EIO configuration Printing tasks Controlling print jobs Priority for print settingsSource Type and Size Settings Gaining access to printer driver settings Paper to avoid Selecting print mediaPaper that can damage the printer To order HP Color LaserJet printing supplies Configuring size Configuring traysConfiguring type Configuring tray 1 for custom paper Dimension Configuring tray 2 or tray 3 for custom paperUnit of measure Printing from tray 1 multipurpose tray Setting a custom size in tray 2 or tray Loading paper into tray Enww To load envelopes into tray Printing envelopes from tray Printing envelopes Loading tray Printing from tray 2 and trayAddress type Left margin Top margin Enww Enww Loading tray Enww Slide the tray back into the printer Printing tasks Full sensing default Automatic media type sensing auto sense modeTray 1 sensing Expanded sensing Tray 2 or tray 3 sensing Transparency only default Creating and using quick sets Using features in the Windows printer driverTo create a quick set To use quick sets Setting a custom paper size from the printer driver Using watermarksResizing documents To reduce or enlarge a document Printing a blank first Using different paper and printing coversPrinting multiple pages on one sheet of paper Using the HP Digital Imaging Options dialog box Setting the color optionsTo set the color options Opening the HP Digital Imaging Options dialog box Using the Services tab Creating and using presets in Mac OS Using features in the Macintosh printer driverTo create a preset To use presets Using features in the Macintosh printer driver Transparencies Printing on special mediaGlossy paper Colored paper Labels EnvelopesHeavy paper Preprinted forms and letterhead HP LaserJet Tough paperRecycled paper Automatic 2-sided printing Using 2-sided duplex printing Options for binding 2-sided printing jobs Control-panel settings for automatic 2-sided printingManual 2-sided printing To turn 2-sided printing on or off from the control panel On the Finishing tab, select Print on Both Sides Manually To manually print on two sides duplex Printing a different first Managing special printing situationsPrinting on custom-size media Stopping a print request Managing special printing situations To print a stored job Managing stored jobsTo delete a stored job Managing memory Enww Managing the printer Description How to print Menu map Press Menu Using printer information pagesConfiguration Supplies status Color usage log Description How to print Software Information location Configuring e-mail alerts Embedded Web server sections Using the embedded Web server Settings tab Or Sleep mode onTab or section Information tab Networking tab Tab or section DescriptionOther links Supported operating systems Using the HP Easy Printer Care SoftwareTo use the HP Easy Printer Care Software HP Easy Printer Care Software sections Support tab Alert Settings windowSupplies Ordering window Device List tab HP Printer Utility features Using the HP Printer Utility for MacintoshOpening the HP Printer Utility To open the HP Printer Utility in Mac OS X IP Settings Enww Color HP ImageREt Using colorMedia selection Color options Cmyk ink-set emulation PostScript only Printing in four colors Cmyk Setting description Automatic or manual color adjustmentManaging color Print in Grayscale Restricting color printing Setting description Setting optionsNeutral Grays Edge Control Enww Sample book color matching Matching colorsPrinting color samples Enww Maintenance Managing supplies Approximate print-cartridge replacement intervalsSupplies life Checking the print-cartridge life 1Printer display Print-cartridge storage HP print cartridges Print-cartridge authenticationNon-HP print cartridges HP fraud hotline and Web site Replacing supplies and parts Supply replacement guidelinesChanging print cartridges To change the print cartridge Enww Enww To clean the printer using the printer control panel Cleaning the printer Enww Problem solving Factors that affect printer performance Basic troubleshooting checklist Message type Description Status messages Control-panel message types Control-panel messages 13.XX.YY JAM Inside Front Door Clear jam then press13.XX.YY JAM Inside TOP Cover Insufficient Memory Serial I/O Buffer Overflow Parallel I/O Buffer OverflowUSB I/O Buffer Overflow BAD Serial Transmission Xxxxx Error ErrorFuser Error XY Error Xxxx Error Storage Error Settings8X.YYYY EIO Error No System Do not Power OFF Cleaning Disk X% CompleteAction not Currently Available On Tray Close TOP Cover and Front Door Code CRC ErrorColor RFU Failed Data Received Install Fuser Install Color CartridgeInstall Supplies Inflate Failure Manually Feed Type Size NON HP Supply InstalledManually Feed Output Stack MEM Test Failure Replace Dimm Order Supplies Order Color CartridgePaper Path JAM Front Door Printing Stopped Processing Duplex JOB RAM Disk File Operation Failed RAM Disk Device FailureRAM Disk File System is Full RAM Disk is Write Protected Replace Supplies Sanitizing Disk X% Complete RFU Load ErrorSize Mismatch in Tray Standard TOP BIN Full Tray XX Open or Empty USB Accessory ErrorType Mismatch in Tray USB Storage Device Failure USB Storage is Write Protected USB Storage File System is FullUSB Storage X Removed USE Tray X Type Size To turn off jam recovery Jam recoveryJams Jams Common causes of jams Common causes of jams1 Cause Solution Jam in tray Clearing jams Jam in tray 2 or tray Enww Jam inside the fuser area top cover Enww Jam inside the front door Enww Jam in the duplex path Enww Enww Printer feeds multiple sheets Cause Solution Paper-handling problemsPrinter feeds incorrect page size Cause Solution Printer pulls from an incorrect tray Cause Solution Media does not feed from trays 2 Cause Solution Media does not feed automatically Cause Solution Media does not feed from trays 2 Cause Transparencies or glossy paper will not feed Cause Solution Cause Solution Output is curled or wrinkled Cause Solution See Gaining access to printer driver settings Paper-path-test Troubleshooting-information pages Control-panel display is blank Cause Solution Printer response problemsControl-panel display is difficult to read Cause Solution Printer is on, but nothing prints Cause Solution Cannot select the printer from the computer Cause Solution Printer is on but is not receiving data Cause Solution Enww Control-panel settings do not work correctly Cause Solution Printer control-panel problems Printing black instead of color Cause Solution Color-printing problemsIncorrect hues print Cause Solution Color is missing Cause Solution Click Settings Printed colors do not match screen colors Cause Solution Incorrect fonts print Cause Solution Printer output problemsCannot print all characters in a symbol set Cause Solution Text drifts between pages Cause Solution Guidelines for printing with different fonts Partial printout Cause Solution Solving problems with Mac OS Macintosh problemsPrint job was not sent to the printer Cause Solution Port Folder Library/Printers/PPDs/Contents/Resources Hardware troubleshooting An EPS file prints with incorrect fonts Cause Software troubleshooting Cannot change system selections Cause Solution Software program problemsCannot select a font from the software Cause Solution Cannot select colors Cause Solution Print-quality problems associated with media Print-quality troubleshootingOverhead transparency defects Print quality problems associated with jams Print-quality problems associated with the environmentPrint-quality-troubleshooting pages Calibrating the printer Enww Supplies and accessories Part Part number Type/size Parts and supplies Parts and supplies Ordering by using the embedded Web server Service and support HP Product Duration of Limited Warranty Hewlett-Packard limited warranty statement Print cartridge limited warranty statement On-site service agreements HP maintenance agreementsExtended warranty Next-day on-site service To repack the printer Repacking the printer Enww Physical specifications Printer specificationsProduct Height Depth Width Weight Volt models Electrical specifications Table C-5Power consumption average, in watts1 Power-consumption specifications Sound power level Declared per ISO Acoustic specificationsSound pressure level bystander position Declared per ISO Environment Recommended Allowed Operating-environment specifications Enww Regulatory information FCC regulations Environmental product stewardship program Material restrictions PaperHP Color LaserJet 3000 and 3800 Series printers HP Color LaserJet 3600 Series printer For more information Material Safety Data Sheet Msds Extended warranty Declaration of Conformity Declaration of conformity HP Color LaserJet 3000 series Declares, that the product Product Names Laser safety Safety statementsCanadian DOC regulations Luokan 1 laserlaite Laser statement for Finland Enww Printer memory Working with memory To install memory and font DIMMs Installing memory DIMMs Installing memory DIMMs Enabling memory To enable memory for Windows To check Dimm installation Checking Dimm installation Enww Bidirectional communication Two-way data transmission Glossary Enww Index Symbols/Numerics 2-sided printing Macintosh FCC Enww Page Q5982-90971