Control panel message | Description | Recommended action |
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10.32.YY UNAUTHORIZED SUPPLY
Unauthorized supply in use
alternates with
For help press 
A new, 
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If you believe you purchased an HP supply, please go to www.hp.com/go/anticounterfeit.
Service or repairs required as a result of using
To continue printing, press 
. The first pending print job will be cancelled.
10.94.YY REMOVE SHIPPING LOCKS | At least one print cartridge still has a shipping | 1. Remove all the print cartridges and | |||
FROM ALL CARTRIDGES | lock attached. |
| check for orange shipping locks on each | ||
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| end of each cartridge. Remove any | ||
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| shipping locks that remain. | ||
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| 2. | Reinstall the print cartridges. | ||
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10.XX.YY SUPPLY MEMORY ERROR | The printer cannot read or write to at least one | 1. Open the front door. | |||
| print cartridge memory tag, or at least one | 2. Remove the print cartridges, and then | |||
For help press | memory tag is missing. | ||||
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| reinstall them. | ||
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| 3. | Close the front door. | ||
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| 4. | Turn the printer off and then on. | ||
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| 5. | If the error persists, contact HP Support. | ||
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11.XX INTERNAL CLOCK ERROR | The printer's internal clock is not working | Contact HP support. | |||
alternates with | correctly. Printing can continue, but you are |
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prompted to set the date and time each time |
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To continue press | you turn the printer on. |
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13.XX.YY DUPLEX JAM INSIDE FRONT | A jam has occurred inside the front door. | Open the front door and clear the jam. | |||
DOOR |
| See Clearing jams. | |||
alternates with |
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| If the message persists after clearing all | ||||
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For help press |
| pages and exiting Help, contact HP Support. | |||
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13.XX.YY DUPLEX PATH JAM FRONT | A jam has occurred in the duplex output area | Open the front door and clear the jam. | |||
DOOR | inside the front door. | See Clearing jams. | |||
alternates with |
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| If the message persists after clearing all | ||||
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For help press |
| pages and exiting Help, contact HP Support. | |||
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13.XX.YY FUSER JAM INSIDE TOP | A jam has occurred in the fuser. | Open the top cover and clear the jam. | |||
COVER |
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alternates with |
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| CAUTION The fuser is hot. Wait | |
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| 10 minutes for it to cool. | ||
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For help press |
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| See Clearing jams. | ||||
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| If the message persists after clearing all | |||
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| pages and exiting Help, contact HP Support. | |||
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13.XX.YY JAM IN TRAY 1 | A page is jammed in the multipurpose tray. | Clear the jam, and then press . | |||
alternates with |
| See Clearing jams. | |||
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120 Chapter 8 Problem solving | ENWW |