The printer is on, but nothing prints
Cause | Solution |
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The printer is not configured correctly. | |
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The computer port is not configured or is not working correctly. | Connect another peripheral to this port to verify that the port is |
| working. |
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The printer has not been correctly named for the network or for | For Macintosh, use the appropriate utility to name the printer |
a Macintosh. | on the network. From the Chooser, select the AppleTalk zone |
| and the printer. |
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The printer is on but is not receiving data |
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Cause | Solution |
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The printer Ready indicator light is not lit. | Press Stop to return the printer to the Ready state. |
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The front door is not closed. | Close the front door firmly. |
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A printer message other than Ready appears on the printer | See |
control panel. |
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The interface cable is not correct for this configuration. | Select the correct interface cable for your configuration. See |
| |
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The interface cable is not securely connected to both the | Disconnect and reconnect the interface cable. |
printer and the computer. |
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The printer is not configured correctly. | |
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The interface configurations shown on the printer configuration | Configure the printer to match the computer configuration. |
page do not match those on the host computer. |
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The computer is not working correctly. | Try using a program that you know works correctly to check |
| the computer. Or, if the printer is connected through the parallel |
| port, open |
| command prompt. |
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The computer port that the printer is connected to is not | Connect another peripheral to this port to verify that the port is |
configured or is not working correctly. | working. |
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The printer has not been correctly named for the network or | For Macintosh, use the appropriate utility to name the printer |
Macintosh. | on the network. From the Chooser, select the AppleTalk zone |
| and the printer. |
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Cannot select the printer from the computer |
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Cause | Solution |
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If you are using a switch box, the printer might not be selected | Select the correct printer through the switch box. |
for the computer. |
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The printer Ready indicator light is not lit. | Press Stop to return the printer to the Ready state. |
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A printer message other than Ready appears on the printer | See |
control panel. |
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The correct printer driver is not installed in the computer. | Install the correct printer driver. |
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The correct printer and port are not selected on the computer. | Select the correct printer and port. |
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156 Chapter 8 Problem solving | ENWW |