Paper-handling problems | HP 3800, 3000 specs

Paper-handling problems

Use only media that meets the specifications outlined in the HP LaserJet Printer Family Print Media Specification Guide. For ordering information, see Supplies and accessories.

For paper specifications for this printer, see Supported media sizes.

Printer feeds multiple sheets

Cause	Solution

The tray is overfilled.	Remove excess media from the tray.

The paper exceeds the maximum stack-height indicator mark	Open the tray and verify that the media stack is below the
in the tray (trays 2 or 3).	maximum stack-height mark.

The paper is sticking together.	Remove the media, flex it, rotate it 180 degrees, or flip it over,
	and then reload it into the tray.

					NOTE Do not fan paper. Fanning can create static
					NOTE Do not fan paper. Fanning can create static
					electricity, which can cause paper to stick together.
					electricity, which can cause paper to stick together.


The media does not meet the specifications for this printer.	Use only media that meets HP paper specifications for this
	printer. See Supported media sizes.

Paper is being used in a high-humidity environment.	Use another type of paper.

Printer feeds incorrect page size

Cause	Solution

The correct size paper is not loaded in the tray.	Load the correct size paper in the tray.

The correct size of mediais not selected in the software	Confirm that the settings in the program and printer driver are
program or printer driver.	appropriate, because the program settings override the printer-
	driver and control-panel settings, and the printer-driver settings
	override the control-panel settings.

The correct size or media for tray 1 is not selected on the printer	At the control panel, select the correct size for tray 1.
control panel.

The media size is not configured correctly for the tray.	Print a configuration page or use the control panel to determine
	the size for which the tray is configured.

Printer pulls from an incorrect tray

Cause	Solution

You are using a driver for a different printer.	Use a driver for this printer.

The specified tray is empty.	Load media in the specified tray.

The tray behavior for the requested tray is set to FIRST in	Change the setting to EXCLUSIVELY.
the SYSTEM SETUP submenu of the CONFIGURE DEVICE
menu.

ENWW	Paper-handling problems 149

Image 163

HP 3800, 3000 manual Paper-handling problems, Printer feeds multiple sheets Cause Solution

Contents

User Guide Page HP Color LaserJet 3000, 3600, and 3800 Series printers Trademark Credits Copyright and License HP Customer Care Online Services HP support and information for Macintosh computers Table of contents Printing tasks Configuration Paper to avoid Paper that can damage the printer Managing the printer MaintenanceColor Appendix a Supplies and accessories Problem solvingAppendix B Service and support Appendix D Regulatory information Appendix C Printer specificationsAppendix E Working with memory 207 205 Xii Printer basics Guide Description Quick access to printer information Printer 3000dn printer 3000dtn printer Printers at a glanceHP Color LaserJet 3000 Series printer HP Color LaserJet 3000 printer HP Color LaserJet 3000n Printer 3800dn printer 3800dtn printer HP Color LaserJet 3600 Series printerHP Color LaserJet 3800 Series printer HP Color LaserJet 3800 printer HP Color LaserJet 3800n Feature Features at a glancePrinter Supplies Accessibility 1Front view shown with optional 500-sheet paper feeder Walkaround 2Back and side view HP Color LaserJet 3600 Series printer drivers Printer softwareOperating system PCL 5c PCL 6 PS 3 emulation Additional drivers To change the product Operating System To change the settings for allOpening the printer drivers Software for networks HP Easy Printer Care Software HP Web JetadminUtilities Linux Other components and utilities FeaturesWindows HP Color LaserJet 3600 and 3800 75 to Print-media specificationsType Dimensions Weight or thickness Capacity Supported media types Supported media sizes Media size Dimensions Weight and thickness Enww Control panel 1Control panel buttons and lights Control-panel overview Indicator Off Flashing Control-panel indicator lightsDisplay Enww To use the menus Using the control-panel menus Menu item Value Description Retrieve Job menuUser Name ALL Private Jobs JOB Name Information menu Paper Handling menu Printing sub-menu Configure Device menu Font Number Symbol SETPCL Form Length Orientation Font Source Print Quality sub-menu System Setup sub-menu Prompt Sleep Delay MinuteTray Behavior USE Requested Tray Manually Feed Display Brightness JAM Recovery AutoOptimum SPEED/ENERGY Faster First Usage Save Energy Sub-menu Resets sub-menu Settings Restore FactorySleep Mode OFF Diagnostics menu To set the Use Requested Tray feature Changing printer control-panel configuration settingsTray Behavior menu options To set the Size/Type Prompt feature To set the Manually Feed Prompt featureTo set the PS Defer Media feature To set the Use Another Tray feature To set the Duplex Blank Pages feature Sleep Delay and Sleep Mode featuresTo set the Sleep Delay feature To set the Display Brightness feature Display Brightness featurePersonality feature To disable or enable the Sleep Mode feature To set the Auto Continue feature Clearable Warnings featureAuto Continue feature To set the Clearable Warnings feature To set the Jam Recovery feature Replace Supplies featureJam Recovery feature To set the Replace Supplies feature To select a language Language feature Using the printer control panel in shared environments Enww O configuration Connecting the USB cable USB configuration Setting an IP address Network configurationSetting the subnet mask Disabling network protocols optional Setting the default gateway To disable AppleTalk To disable IPX/SPXTo disable DLC/LLC HP Jetdirect EIO print servers Enhanced I/O EIO configuration Printing tasks Type and Size Priority for print settingsControlling print jobs Source Settings Gaining access to printer driver settings Paper to avoid Selecting print mediaPaper that can damage the printer To order HP Color LaserJet printing supplies Configuring tray 1 for custom paper Configuring traysConfiguring size Configuring type Dimension Configuring tray 2 or tray 3 for custom paperUnit of measure Printing from tray 1 multipurpose tray Setting a custom size in tray 2 or tray Loading paper into tray Enww To load envelopes into tray Printing envelopes from tray Printing envelopes Loading tray Printing from tray 2 and trayAddress type Left margin Top margin Enww Enww Loading tray Enww Slide the tray back into the printer Printing tasks Expanded sensing Automatic media type sensing auto sense modeFull sensing default Tray 1 sensing Tray 2 or tray 3 sensing Transparency only default To use quick sets Using features in the Windows printer driverCreating and using quick sets To create a quick set To reduce or enlarge a document Using watermarksSetting a custom paper size from the printer driver Resizing documents Printing a blank first Using different paper and printing coversPrinting multiple pages on one sheet of paper Opening the HP Digital Imaging Options dialog box Setting the color optionsUsing the HP Digital Imaging Options dialog box To set the color options Using the Services tab To use presets Using features in the Macintosh printer driverCreating and using presets in Mac OS To create a preset Using features in the Macintosh printer driver Colored paper Printing on special mediaTransparencies Glossy paper Labels EnvelopesHeavy paper Preprinted forms and letterhead HP LaserJet Tough paperRecycled paper Automatic 2-sided printing Using 2-sided duplex printing To turn 2-sided printing on or off from the control panel Control-panel settings for automatic 2-sided printingOptions for binding 2-sided printing jobs Manual 2-sided printing On the Finishing tab, select Print on Both Sides Manually To manually print on two sides duplex Stopping a print request Managing special printing situationsPrinting a different first Printing on custom-size media Managing special printing situations To print a stored job Managing stored jobsTo delete a stored job Managing memory Enww Managing the printer Supplies status Using printer information pagesDescription How to print Menu map Press Menu Configuration Color usage log Description How to print Software Information location Configuring e-mail alerts Embedded Web server sections Using the embedded Web server Information tab Or Sleep mode onSettings tab Tab or section Networking tab Tab or section DescriptionOther links HP Easy Printer Care Software sections Using the HP Easy Printer Care SoftwareSupported operating systems To use the HP Easy Printer Care Software Device List tab Alert Settings windowSupport tab Supplies Ordering window To open the HP Printer Utility in Mac OS X Using the HP Printer Utility for MacintoshHP Printer Utility features Opening the HP Printer Utility IP Settings Enww Color Color options Using colorHP ImageREt Media selection Cmyk ink-set emulation PostScript only Printing in four colors Cmyk Print in Grayscale Automatic or manual color adjustmentSetting description Managing color Edge Control Setting description Setting optionsRestricting color printing Neutral Grays Enww Sample book color matching Matching colorsPrinting color samples Enww Maintenance Checking the print-cartridge life Approximate print-cartridge replacement intervalsManaging supplies Supplies life 1Printer display Print-cartridge storage HP fraud hotline and Web site Print-cartridge authenticationHP print cartridges Non-HP print cartridges Replacing supplies and parts Supply replacement guidelinesChanging print cartridges To change the print cartridge Enww Enww To clean the printer using the printer control panel Cleaning the printer Enww Problem solving Factors that affect printer performance Basic troubleshooting checklist Message type Description Status messages Control-panel message types Control-panel messages Insufficient Memory Clear jam then press13.XX.YY JAM Inside Front Door 13.XX.YY JAM Inside TOP Cover BAD Serial Transmission Parallel I/O Buffer OverflowSerial I/O Buffer Overflow USB I/O Buffer Overflow XY Error ErrorXxxxx Error Fuser Error No System Storage Error SettingsXxxx Error 8X.YYYY EIO Error On Tray Cleaning Disk X% CompleteDo not Power OFF Action not Currently Available Data Received Code CRC ErrorClose TOP Cover and Front Door Color RFU Failed Inflate Failure Install Color CartridgeInstall Fuser Install Supplies MEM Test Failure Replace Dimm NON HP Supply InstalledManually Feed Type Size Manually Feed Output Stack Printing Stopped Order Color CartridgeOrder Supplies Paper Path JAM Front Door Processing Duplex JOB RAM Disk is Write Protected RAM Disk Device FailureRAM Disk File Operation Failed RAM Disk File System is Full Replace Supplies Standard TOP BIN Full RFU Load ErrorSanitizing Disk X% Complete Size Mismatch in Tray USB Storage Device Failure USB Accessory ErrorTray XX Open or Empty Type Mismatch in Tray USE Tray X Type Size USB Storage File System is FullUSB Storage is Write Protected USB Storage X Removed To turn off jam recovery Jam recoveryJams Jams Common causes of jams Common causes of jams1 Cause Solution Jam in tray Clearing jams Jam in tray 2 or tray Enww Jam inside the fuser area top cover Enww Jam inside the front door Enww Jam in the duplex path Enww Enww Printer pulls from an incorrect tray Cause Solution Paper-handling problemsPrinter feeds multiple sheets Cause Solution Printer feeds incorrect page size Cause Solution Media does not feed from trays 2 Cause Solution Media does not feed automatically Cause Solution Media does not feed from trays 2 Cause Transparencies or glossy paper will not feed Cause Solution Cause Solution Output is curled or wrinkled Cause Solution See Gaining access to printer driver settings Paper-path-test Troubleshooting-information pages Printer is on, but nothing prints Cause Solution Printer response problemsControl-panel display is blank Cause Solution Control-panel display is difficult to read Cause Solution Cannot select the printer from the computer Cause Solution Printer is on but is not receiving data Cause Solution Enww Control-panel settings do not work correctly Cause Solution Printer control-panel problems Color is missing Cause Solution Color-printing problemsPrinting black instead of color Cause Solution Incorrect hues print Cause Solution Click Settings Printed colors do not match screen colors Cause Solution Text drifts between pages Cause Solution Printer output problemsIncorrect fonts print Cause Solution Cannot print all characters in a symbol set Cause Solution Guidelines for printing with different fonts Partial printout Cause Solution Solving problems with Mac OS Macintosh problemsPrint job was not sent to the printer Cause Solution Port Folder Library/Printers/PPDs/Contents/Resources Hardware troubleshooting An EPS file prints with incorrect fonts Cause Software troubleshooting Cannot select colors Cause Solution Software program problemsCannot change system selections Cause Solution Cannot select a font from the software Cause Solution Print-quality problems associated with media Print-quality troubleshootingOverhead transparency defects Print quality problems associated with jams Print-quality problems associated with the environmentPrint-quality-troubleshooting pages Calibrating the printer Enww Supplies and accessories Part Part number Type/size Parts and supplies Parts and supplies Ordering by using the embedded Web server Service and support HP Product Duration of Limited Warranty Hewlett-Packard limited warranty statement Print cartridge limited warranty statement Next-day on-site service HP maintenance agreementsOn-site service agreements Extended warranty To repack the printer Repacking the printer Enww Physical specifications Printer specificationsProduct Height Depth Width Weight Volt models Electrical specifications Table C-5Power consumption average, in watts1 Power-consumption specifications Sound power level Declared per ISO Acoustic specificationsSound pressure level bystander position Declared per ISO Environment Recommended Allowed Operating-environment specifications Enww Regulatory information FCC regulations Environmental product stewardship program HP Color LaserJet 3600 Series printer PaperMaterial restrictions HP Color LaserJet 3000 and 3800 Series printers For more information Material Safety Data Sheet Msds Extended warranty Declaration of Conformity Declaration of conformity HP Color LaserJet 3000 series Declares, that the product Product Names Laser safety Safety statementsCanadian DOC regulations Luokan 1 laserlaite Laser statement for Finland Enww Printer memory Working with memory To install memory and font DIMMs Installing memory DIMMs Installing memory DIMMs Enabling memory To enable memory for Windows To check Dimm installation Checking Dimm installation Enww Bidirectional communication Two-way data transmission Glossary Enww Index Symbols/Numerics 2-sided printing Macintosh FCC Enww Page Q5982-90971