Toshiba B-880-QQ SERIES owner manual Troubleshooting, Error Message Problem Solution

Page 29

12. TROUBLESHOOTING

EO1-33017

12. TROUBLESHOOTING

12. TROUBLESHOOTING

WARNING!

If you cannot solve a problem with the following solutions, do not attempt to repair it yourself. Turn the power off, unplug the printer, then contact your TOSHIBA TEC representative for assistance.

Error Message

 

Problem

 

 

 

Solution

 

 

 

 

 

 

 

 

 

 

 

PAPER JAM

1.

The media is not fitted correctly.

1.

Re-fit the media correctly.

∗∗∗∗

 

 

 

→ Press the

RESTART

key.

 

2.

The media path is jammed and does not

2.

Remove the cause of the jam and

 

 

feed smoothly.

 

replace the media correctly.

 

 

 

 

→ Press the

RESTART

key.

 

3.

The installed media type does not match

3.

Turn the power off then on again.

 

 

the selected sensor.

 

Select the correct sensor.

 

 

 

 

→ Feed the media.

 

4.

The black mark position on the media

4.

Adjust the sensor position.

 

 

does not match the sensor position.

 

→ Press the

 

 

 

key.

 

 

 

 

RESTART

 

5.

The installed media size is different from

5.

Turn the power off then on again.

 

 

the programmed size.

 

Set the correct media size.

 

 

 

 

→ Feed the media.

 

6.

The feed gap sensor cannot see the

6.

Set the threshold (see page 12-6).

 

 

difference between the print area and

 

Else

 

 

the gap.

 

Turn the power off and call your

 

 

 

 

Authorized Service representative.

 

 

 

 

 

 

HEAD OPEN

Feed or printing has been attempted while

Lower the print head or raise the pinch

∗∗∗∗

the print head is raised or the pinch roller

roller lever.

 

lever is depressed.

→ Press the

 

 

key.

 

 

RESTART

 

 

 

 

 

 

 

 

 

 

 

NO PAPER

The media has run out.

Load new media.

∗∗∗∗

 

 

→ Press the

 

key.

 

 

RESTART

 

 

 

 

 

 

 

 

 

 

 

NO RIBBON

The ribbon has run out.

Load a new ribbon.

∗∗∗∗

 

 

→ Press the

RESTART

key.

 

 

 

 

 

 

 

 

 

 

 

12-1

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Contents QQ Series Energy Star is a U.S. registered mark Meanings of Each Symbol Safety SummaryRequest Regarding Maintenance PrecautionsTable of Contents Introduction AccessoriesApplicable Model 8 2 T S 1 0 Q QPrinter SpecificationsOption Auto Ribbon Saving ModeRibbon MediaOperation Panel OverviewFRONT/REAR View Parameter Setting Mode Table Parameter Setting FunctionsSetting UP the Printer SET UP ProcedureRequirements for Operation Interface CablesHolder Stand Installation Installation ProcedureConnecting the Power Cord and Cables Head Lever Position Loading the RibbonStep Loading the Media Do not Move the Media Guides using the screw aLoading the Media An easy way to set the black mark sensor position Setting the feed gap sensor positionCutter Module Media Outlet Loading the Media COM Inserting the Optional Pcmcia CardCARE/HANDLING of the Media and Ribbon Cleaning General MaintenanceWhite Screw Stud Ribbon End Sensor Plate Pinch Roller Lever Covers and Panels Under the Media GuidesRemoving Jammed Media Cleaning the strip unit Cleaning the Cutter UnitThreshold setting procedure Threshold SettingError Message Problem Solution TroubleshootingExcess Head Problem Solution Page

B-880-QQ SERIES specifications

The Toshiba B-880-QQ Series represents a high-performance line of industrial printers designed to meet the demanding needs of various industries. Known for their robust build and exceptional print quality, the B-880-QQ printers are particularly well-suited for applications that require durable labels and tags. This series is ideal for use in manufacturing, logistics, retail, and healthcare environments.

One of the standout features of the B-880-QQ Series is its advanced printing technology. Utilizing thermal transfer and direct thermal printing methods, these printers deliver sharp, clear, and precise print outputs on a wide range of media. The printers are equipped with a high-resolution print head, capable of producing images at 300 dpi, which ensures that even the smallest text and intricate graphics are rendered with clarity.

Speed is another significant characteristic of the B-880-QQ Series. With print speeds reaching up to 6 inches per second, these printers can handle high-volume printing tasks efficiently, reducing downtime and increasing productivity. This makes them an excellent choice for businesses that need to produce large quantities of labels quickly.

Durability is a critical aspect of the B-880-QQ printers, designed to withstand the rigors of industrial settings. The robust housing protects the internal components from dust, moisture, and impact, which enhances the longevity of the equipment. Additionally, Toshiba has incorporated user-friendly features such as an intuitive control panel and easy media loading, allowing operators to adapt quickly and efficiently.

Connectivity options are extensive, including USB, Ethernet, and RS-232 interfaces, which enable seamless integration into existing networks and systems. This support for various connectivity options ensures that the B-880-QQ printers can be easily incorporated into diverse workflows.

Moreover, the B-880-QQ Series is compatible with a wide array of media types and sizes, making it versatile for different labeling applications. From paper labels to synthetic and RFID media, this printer can handle it all, meeting the diverse needs of its users.

In summary, the Toshiba B-880-QQ Series stands out in the market for its combination of high print quality, speed, durability, and versatility. With advanced technologies and user-friendly features, it offers a reliable solution for businesses that require efficient and effective labeling solutions in various industrial applications.
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