Toshiba 593209-D0 manual Limited Warranty Exclusions, HOW to Obtain Warranty Service, Complaints

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AUSTRALIA, NEW ZEALAND, PNG (English)

TOSHIBA

USB 2.0 PORTABLE HARD DRIVE

LIMITED WARRANTY

CONTENTS

-Toshiba Portable External Hard Drive (preloaded with backup software)

-USB 2.0 Cable

-Quick Install Guide

-Limited Warranty

SYSTEM REQUIREMENTS*

-Microsoft Windows 7, Vista or XP

-Mac OS X 10.4 or later

-Available USB 2.0 Port **

IMPORTANT: IT IS RECOMMENDED THAT YOU INSTALL THE LATEST SERVICE PACKS AND UPDATES TO OBTAIN THE HIGHEST PERFORMANCE AND RELIABILITY.

NOTE:

*Compatibility may vary depending on user’s hardware configura- tion and operating system.

**For the few computers that limit bus power, a special USB power cable is required, for additional information please visit www. toshibastorage.com.

CAPACITY CALCULATION

One Gigabyte (1GB) means 109 = 1,000,000,000 bytes Using powers of 10. A computer operating system, however, reports storage capacity using powers of 2 for the definition of 1GB=230 = 1,073,741,824 bytes, and therefore shows less storage capacity. Available storage capacity (including examples of various media files) will vary based on file size, formatting, settings, software and operating system.

RoHS Compatible. This product is compatible with Euro- pean Union Directive 2002/95/EC, Restriction of the use of certain hazardous substances in electrical and electronic

equipment (RoHS), which restricts use of lead, cadmium, mercury, hexavalent chromium, PBB, and PBDE.

THREE YEARS LIMITED WARRANTY –

TOSHIBA USB PORTABLE EXTERNAL HARD DRIVE

Toshiba (Australia) Pty Limited (“Toshiba”) warrants the Toshiba USB Portable External Hard Drive (the “Product”) you have purchased from Toshiba or from a Toshiba Authorised Reseller or Retailer is free from defects in materials or workmanship under normal use for a period of 3 years from date of purchase. This warranty extends only to the original purchaser and cannot be transferred to anyone. This warranty applies only to Products that are new and in cartons which are unopened on the date of purchase. During the warranty period, Toshiba will, at its option, repair or replace the Product should it fails during normal and proper use. Either your sales receipt or proof of purchase is required to receive warranty service.

DISCLAIMER AND LIMITATION OF REMEDY

TOSHIBA EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS LIMITED WARRANTY. YOU MUST READ AND FOLLOW ALL SET-UP AND USAGE INSTRUCTIONS IN THE AP- PLICABLE USER GUIDES AND/OR MANUALS ENCLOSED. IF YOU FAIL TO DO SO, THIS PRODUCT MAY NOT FUNCTION PROPERLY AND YOU MAY LOSE DATA OR SUFFER OTHER DAMAGE.

TOSHIBA, IT’S AFFILIATES AND SUPPLIERS DO NOT WARRANT THAT OPERATION OF THIS PRODUCT WILL BE UNINTERRUPTED OR ERROR FREE. IF THIS PRODUCT FAILS TO WORK AS WAR- RANTED ABOVE, YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE REPAIR OR REPLACEMENT. IN NO EVENT WILL TOSHIBA, ITS AFFILIATES OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT. THIS LIMITATION APPLIES TO DAM- AGES OF ANY KIND WHATSOEVER INCLUDING (1) DAMAGE TO, OR LOSS OR CORRUPTION OF, YOUR RECORDS, PROGRAMS, DATA OR REMOVABLE STORAGE MEDIA, OR (2) ANY DIRECT OR INDIRECT DAMAGES, LOST PROFITS, LOST SAVINGS OR OTHER SPECIAL, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAM- AGES, WHETHER FOR BREACH OF WARRANTY, CONTRACT, TORT OR OTHERWISE, OR WHETHER ARISING OUT OF THE USE OF OR INABILITY TO USE SUCH PRODUCT AND/OR THE EN- CLOSED USER GUIDES AND/OR MANUALS, EVEN IF TOSHIBA, OR AN AUTHORIZED TOSHIBA REPRESENTATIVE, AUTHORIZED SERVICE PARTNER OR DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR OF ANY CLAIM BY ANY OTHER PARTY. SOME COUNTRIES, STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS; OR OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR SOME PRODUCTS, SO THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. THIS LIMITED WAR- RANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM COUNTRY/ STATE/JURISDICTION TO COUNTRY/STATE/JURISDICTION.

This limited warranty is valid only within Australia, New Zealand and PNG.

LIMITED WARRANTY EXCLUSIONS

Damage caused by improper installation or improper connection to any device (USB, power plugs and sockets).

Damage caused by an external electrical fault or impact.

Damage caused by accident, misuse, abuse, neglect or improper maintenance.

Damage from use outside usage or storage parameters set forth in the Product User’s Guide.

Damage from use of device not manufactured or sold by Toshiba.

Damage to or loss of any programs, data or removable storage media, or costs of recovering such programs or data.

Software or data loss that may occur during repair or replacement.

Product purchased from anyone other than Toshiba or a Toshiba Authorised Reseller.

Product purchased outside Australia and New Zealand.

Modifications to the Product not approved in writing by Toshiba

Service made necessary by use of incompatible third party prod- ucts

Routine cleaning, or normal cosmetic and mechanical wear

Damage or loss during transit to Toshiba, Toshiba Service Provider

or Authorised Reseller/ Retailer.

Toshiba’s sole obligations with respect to software distributed under the Toshiba brand name are set forth in the applicable end-user license agreement. Unless otherwise stated in writing, non-Toshiba software is provided on an ‘’as is” basis by Toshiba.

Any service or repair for items not covered by this Limited Warranty shall be at Toshiba’s or its Authorised Service Provider’s rates and terms then in effect.

PROTECTION OF STORED DATA

For your important data, please make periodic back-up copies of all the data stored on the Product or other storage devices as a precaution against possible failures, alteration, or loss of the data.

IF YOUR DATA IS ALTERED OR LOST DUE TO ANY TROUBLE, FAILURE OR MALFUNCTION OF THE PRODUCT OR OTHER STORAGE DEVICES AND THE DATA CANNOT BE RECOVERED, TOSHIBA SHALL NOT BE LIABLE FOR ANY DAMAGE OR LOSS OF DATA, OR ANY OTHER DAMAGE RESULTING THEREFROM. WHEN COPYING OR TRANSFERRING YOUR DATA, PLEASE BE SURE TO CONFIRM WHETHER THE DATA HAS BEEN SUCCESS- FULLY COPIED OR TRANSFERRED. TOSHIBA DISCLAIMS ANY LIABILITY FOR THE FAILURE TO COPY OR TRANSFER THE DATA CORRECTLY. YOU ARE RESPONSIBLE FOR ANY DATA SECURITY AND PRIVACY WHEN THE PRODUCT IS SUBMITTED FOR SER- VICE OR REPLACEMENT.

CRITICAL APPLICATIONS

The Product you have purchased is not designed for any “critical ap- plications.” “Critical applications” means life support systems, medical applications, connections to implanted medical devices, commercial transportation, nuclear facilities or systems or any other applications where product failure could lead to injury to persons or loss of life or catastrophic property damage.

ACCORDINGLY, TOSHIBA, ITS AFFILIATES AND SUPPLIERS DISCLAIM ANY AND ALL LIABILITY ARISING OUT OF THE USE OF THE PRODUCT IN ANY CRITICAL APPLICATIONS. IF YOU USE THE PRODUCT IN A CRITICAL APPLICATION, YOU, AND NOT TOSHIBA, ASSUME FULL RESPONSIBILITY FOR SUCH USE.

HOW TO OBTAIN WARRANTY SERVICE

1.Read the owner’s manual before operating.

2.Contact the Toshiba Service centre number below for technical assistance.

3.If problem is still unresolved, please contact your Toshiba Au- thorised Reseller/ Retailer within the Warranty period and no later than 30 days after the discovery of the claimed defect (whichever is the earlier).

CONTACTING TOSHIBA ONLINE SUPPORT

Technical support is available electronically on Toshiba’s website www. isd.toshiba.com.au, here you will find answers to many commonly asked technical questions in Australia and New Zealand, plus hun- dreds of easily downloadable software drivers.

TOSHIBA SERVICE CENTRE

Australia : 13 30 70

New Zealand : 0800-445-439

Expert staff provides technical assistance during normal business hours, 5 days a week.

Be sure to have the following information available before you call:

Product serial number and part number

Applicable error messages

Operating system

Installed third-party hardware and software

COMPLAINTS

If the warranty service provided does not meet the offer outlined in this document, please detail your concerns in writing to Customer Rela- tions, Information Systems Division, Toshiba (Australia) Pty Limited, PO Box 350 North Ryde, NSW, 1670, Australia, or email customerrela- tions@toshiba-tap.com.

STATUTORY RIGHTS AND EXCLUSIONS - AUSTRALIA ONLY Certain legislation including the Trade Practices Act (1974) and other Commonwealth, State and Territory legislation implies warranties and conditions into consumer contracts. These warranties and conditions exist separately from and are not affected by the Warranties referred

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Contents USB Page Three 3 Year Limited Warranty ContentsWhat does MY Limited Warranty COVER? Where is this Limited Warranty VALID?Declaration of Conformity Regulatory ComplianceWhat Your Limited Warranty Provides Configuration Minimale PRE-INSTALLED Software & OptionsData Storage Media Protection of Data & Information ArbitrationAvis D’EXCLUSION DE Responsabilité ET Limitation DES Recours Applications Critiques Logiciels ET Options Installés EN UsineArbitrage Dispositions GénéralesHOW to Obtain Warranty Service Limited Warranty ExclusionsContacting Toshiba Online Support Toshiba Service Centre ComplaintsPrivacy Statement Limitation of Liability NEW Zealand only东芝 Toshiba USB 2.0 可攜式外接式硬碟 有限保固 ISI Kebutuhan SistemDisclaimer DAN Keterbatasan Perbaikan Aplikasi Darurat Mendapatkan Servis ProdukKetentuan Umum South & Southeast Asia English Obtaining Service for Product Toshiba การขอรับบริการสำหรับผลิตภัณฑ์