The computer stops responding or a solid blue screen appears
CAUTION: You might lose data if you are unable to perform an operating system shutdown.
If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 6 seconds until the computer turns off, then restart your computer.
A program stops responding or crashes repeatedly
End the program:
1.Press <Ctrl><Shift><Esc> simultaneously.
2.Click the Applications tab and select the program that is no longer responding.
3.Click End Task.
Check the software documentation.
If necessary, uninstall and then reinstall the program.
A program is designed for an earlier version of Microsoft® Windows®
Run the Program Compatibility Wizard:
The Program Compatibility Wizard configures a program so that it runs in an environment similar to
1.Click Start 
→ Control Panel→ Programs→ Programs and Features→ Run programs made or previous versions of Windows..
2.In the welcome screen, click Next.
3.Follow the instructions on the screen.
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CHAPTER 6: TROUBLESHOOTING