A program stops responding
E N D T H E P R O G R A M —
1 Press <Ctrl><Shift><Esc> simultaneously.
2Click Applications.
3Click the program that is no longer responding.
4Click End Task.
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Microsoft® Windows® operating system
R UN THE P ROGRAM C OMPATIBILITY W IZARD —
The Program Compatibility Wizard configures a program so that it runs in an environment similar to
1 Click Start 
→Control Panel→Programs→Use an older program with this version of Windows.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.
A solid blue screen appears
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
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Troubleshooting