Dell E4300 specifications Getting Help, Obtaining Assistance

Page 59

Getting Help

Obtaining Assistance

CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. Follow the safety instructions that shipped with your computer.

If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:

1See "Troubleshooting Tips" on page 40 for information and procedures that pertain to the problem your computer is experiencing.

2See "Dell Diagnostics" on page 38 for procedures on how to run Dell Diagnostics.

3Fill out the "Diagnostics Checklist" on page 64.

4Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 60 for a more extensive list of Dell Support online.

5If the preceding steps have not resolved the problem, see "Contacting Dell" on page 65.

NOTE: Call Dell Support from a telephone at or near the affected computer so that the support staff can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 60.

Getting Help

59

Image 59
Contents Dell Latitude E4300 Setup and Quick Reference Guide October KR954 Contents Lockups and Software Problems Dell Technical Update Service Technical Support and Customer Service Contents Front View About Your ComputerVolume control buttons Power button Ieee 1394 connector Back View Battery Removal Wireless Switch and Dell Wi-Fi Catcher Network Locator About Your Computer Quick Setup Setting Up Your ComputerSetting Up Your Computer Internet service Cable or DSL modem Wireless router Setting Up Your Internet Connection Connecting to the InternetMicrosoft Windows Vista Operating System Transferring Information to a New ComputerMicrosoft Windows XP Setting Up Your Computer Setting Up Your Computer Specifications PC/SC Wlan GPS Wxga Approximately 0.41 inch battery slice Battery Temperature range Drive, and an SSD drive Beep Codes TroubleshootingPower Lights ToolsCode Description Suggested Remedy Repetitive T a Error The hard drive cannot read the data Error MessagesDo not use these characters in filenames Troubleshooting Troubleshooting See the program documentation for installation instructions System Messages Troubleshooting Software and Hardware Problems Fix a Problem section, click Hardware Troubleshooter Dell DiagnosticsInsert the Drivers and Utilities media Power Problems Troubleshooting TipsMemory Problems Computer does not start up Lockups and Software ProblemsWindows XP Dell Technical Update Service Dell Support Utility Troubleshooting Identifying Drivers Reinstalling SoftwareDrivers Reinstalling Drivers and Utilities At the Welcome Dell System Owner screen, click Next Restoring Your Operating System Using Microsoft Windows System RestoreStarting System Restore Using Dell Factory Image Restore Using the Operating System Media Reinstalling Software Finding Information Dell Technology Guide About your operating system Provides your operating system product Finding Information Obtaining Assistance Getting HelpDellConnect Online Services Technical Support and Customer ServiceAutomated Order-Status Service Problems With Your OrderAutoTech Service Getting Help Before You Call Page Contacting Dell Getting Help Index End User License Agreement Eula Ergonomics information Index Setting up Internet connection, 17 System Restore
Related manuals
Manual 2 pages 43.48 Kb Manual 70 pages 463 b