Dell 960 specifications Getting Help, Obtaining Assistance

Page 59

Getting Help

Obtaining Assistance

CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. Follow the safety instructions that shipped with your computer.

If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:

1See "Tips" on page 39 for information and procedures that pertain to the problem your computer is experiencing.

2See "Dell Diagnostics" on page 49 for procedures on how to run Dell Diagnostics.

3Fill out the "Diagnostics Checklist" on page 65.

4Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 61 for a more extensive list of Dell Support online.

5If the preceding steps have not resolved the problem, see "Contacting Dell" on page 66.

NOTE: Call Dell Support from a telephone at or near the affected computer so that the support staff can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 61.

Getting Help

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Contents Dell Optiplex 960 Setup and Quick Reference Guide August K080D Contents Microsoft Windows Vista Operating Using the Hardware TroubleshooterLockups and Software Problems Dell Technical Update Service Returning Items for Warranty Repair or Credit Automated Order-Status ServiceContents Mini Tower Front View WiFi optional lightPower button, power light Optical drive About Your Computer About Your ComputerMini Tower Back View Space for optional wireless connector Mini Tower Back Panel ConnectorsPower connector PS2 mouse connector Serial connectorDesktop Front View Link integrity light Diagnostic lights About Your ComputerSecurity screw also an option Desktop Back ViewDesktop Back Panel Connectors Drive or memory card reader Small Form Factor- Front ViewOptical-drive slim-line Small Form Factor- Back View Small Form Factor- Back Panel Connectors About Your Computer Setting Up Your Computer Setting Up Your ComputerQuick Setup Setting Up Your Computer Setting Up Your Computer Setting Up Your Computer Desktop computer with network Internet service Cable or DSL modemComputer has the optional WiFi Adapter Capability USB wireless adapterInstalling Your Computer in an Enclosure Setting Up Your Computer Setting Up Your Internet Connection Connecting to the InternetMicrosoft Windows XP Transferring Information to a New ComputerMicrosoft Windows Vista Operating System Setting Up Your Computer Setting Up Your Computer Setting Up Your Computer Specifications PCIe x16 graphics card slot Gbps and 3.0 Gbps Sata Mini Tower two connectorsSmall Form Factor one connector Expansion Bus Bus speedAvailable device Floppy drive Mini Tower and Desktop one 34-pin connectorTwo 2.5-inch HDDs HDDsESATA One eSATA connector available in all platforms Serial Back-panel USB connectorsConnector available in all platforms Back panel one line-out connectorDiagnostic light Amber Specifications For power-on stateAmber light a boot failure has occurred. See Power Problems onMini Tower 165 W WiFi optional link lightRear of computer Power supply light Controls and Lights Network link light115/230 VAC Equivalent to 50 in/sec 127 cm/sec Equivalent to 20 in/sec 51 cm/secSpecifications Troubleshooting Tips Troubleshooting TipsUsing the Hardware Troubleshooter Power ProblemsDevices to verify that the computer Ensure that any power strips beingWorking by testing it with another Outlet and press the power buttonProblem may be with your Possible Power off computer, leaving Motherboard, powerFailure has occurred Rear of the power supply unit. If LED next to the switch illuminatesModules without error. If only one Light Pattern Problem Description Suggested ResolutionNormally, continue to install Faulty module or reinstalled allBattery failure has Minute, reinstall the battery, Installed properly Power supply unitIf the problem persists, Has occurred If the computer boots, addRestart the computer. If Identified a faulty module orFailure has occurred Information for your computer Memory failure has OccurredAre detected Detected, but a For memory module/connectorMemory Placement exist Configuration or Compatibility errorCard failure has System setup to ensure the bootInstalled on your computer Determine if a conflict exists byResume normal operation Memory ProblemsStandby mode Mouse, or press the power button to Lockups and Software Problems Other software problems Dell Technical Update Service Dell DiagnosticsInsert the Drivers and Utilities media Drivers Reinstalling SoftwareReinstalling Drivers and Utilities Reinstalling SoftwareProperties Click the Drivers tab→ Roll Back Driver Restoring Your Operating System You can restore your operating system in the following waysUsing Dell Factory Image Restore Using Microsoft Windows System RestoreTurn on the computer Using the Operating System MediaReinstalling Software Finding Information Dell Technology Guide About your operating system Using and maintaining devicesOverview, features, setup, Configuration informationGetting Help Getting HelpObtaining Assistance Fast Call for Help Loading iAMT drivers on installationDellConnect Online Services Technical Support and Customer ServiceAutomated Order-Status Service Problems With Your OrderAutoTech Service Getting Help Before You Call Page Contacting Dell Index IndexReinstalling, 57 System Restore Power, 35 processor Reinstalling, 57 System Restore
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960 specifications

The Dell 960 is a powerful and efficient desktop computer designed for business environments and professional users seeking reliability and performance. This model is part of Dell's OptiPlex line, which is known for its focus on security, manageability, and sustainability.

One of the standout features of the Dell 960 is its compact design, which enables it to fit comfortably in various office environments without occupying much space. This small form factor is not only convenient for limited desk space but also enhances the aesthetic appeal of professional settings.

In terms of performance, the Dell 960 is equipped with Intel Core 2 Duo processors, offering dual-core processing capabilities that optimize multitasking and enhance overall system responsiveness. This makes it well-suited for running multiple applications simultaneously, an essential requirement in many business operations.

Memory options are customizable, allowing users to equip the Dell 960 with up to 8 GB of RAM. This flexibility ensures that the system can handle demanding applications and workloads with ease. Additionally, the desktop features various hard drive configurations, including both traditional hard disk drives (HDD) and solid-state drives (SSD), providing choices that balance performance and storage capacity.

The Dell 960 also prioritizes energy efficiency and eco-friendliness. It is Energy Star certified, meaning it meets stringent energy efficiency guidelines set by the U.S. Environmental Protection Agency. This certification helps organizations reduce their energy costs and carbon footprint, contributing to more sustainable operations.

For connectivity, the Dell 960 comes with a variety of ports, including USB 2.0 ports, audio jacks, and Ethernet ports, ensuring seamless communication with peripherals and networks. The inclusion of integrated graphics offers sufficient performance for standard business applications, while expansion slots allow for graphics upgrades when necessary.

Security features are robust in the Dell 960, with optional hardware-based security systems that safeguard sensitive data. With features like Trusted Platform Module (TPM) support and lockable chassis options, businesses can protect their valuable information from unauthorized access.

In summary, the Dell 960 blends performance, compactness, and energy efficiency, making it a suitable choice for offices and professional environments. Its customizable features ensure that users can tailor the desktop to meet their specific needs, while its emphasis on security and sustainability aligns well with modern corporate values.
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