The Licensor’s sole obligation shall be to replace the non-conforming Software (or defective media) with software that substantially conforms to the Licensor’s functional specifications for the Software or to refund the purchase price for the Software at Verizon Online’s sole discretion. The replacement Software is provided only to the original Customer and is sub- ject to the terms and conditions of the license granted by the Licensor for the Software. Software will be warranted for the Software Warranty Period set forth above from the date the replacement Software is returned to Customer. If a material non-conformance is incapable of correction, or if Verizon Online determines in its sole discretion that it is not practical to replace the non-conforming Software, the price paid by the Customer for the non-conforming Software will be refunded by Verizon Online; provided that the non-conforming Software (and all copies thereof) is returned to Verizon Online. The license granted respecting any Software for which a refund is given automatically terminates. Non-Applicability of Warranty: The Limited Warranty provided hereunder for hardware and software Product will not be applied to and does not cover any Product not purchased directly through and from Verizon Online. Submitting a Claim: Customer may return the Product to Verizon Online based on its return policy. In case the return policy period has expired and Product is within the Warranty Period, Customer shall submit a claim to Verizon Online as outlined below, provided that only Cus- tomer may submit a claim:
• Customer must submit with the Product as part of the claim a written description of the hardware defect or Software non-conformance in sufficient detail to allow Verizon Online to confirm the same.
• Customer must obtain a Return Authorization (“RA”) number from Verizon Online and, if requested, provide written proof of purchase of Product (such as a copy of the dated purchase invoice of the Product) before the warranty service is provided.
• Upon Customer’s request, Verizon Online will provide Customer with an RA and postage- paid package for the original Product under warranty. No Cash on Delivery (“COD”) returns are allowed.
• After an RA number is issued, the defective Product must be packaged securely in the provided packing material, original or other suitable shipping package, to ensure that it will not be damaged in transit, and the RA number must be prominently marked on the outside of the package. All accessories and manuals must be included in the shipping package, such as the power cord and Ethernet cable.
VDI-624
3/17/05
(10/11/04)