Frequently Asked Questions

Q:I have completed the installation of my D-Link DVG-1402S, but do not hear a dial tone.

A:Be sure that the unit is properly plugged into the AC outlet, the analog phone is properly plugged into the RJ11 jack behind the unit, and the power connector is plugged in. Verify that status lights are lit/blinking.

1)Verify the Power light is on.

2)Initially the Alarm light will blink.

3)The provision (prov.) Light will also blink during the boot up.

4)When Provisioning is complete, the Status light will blink continuously.

5)Verify that the WAN light is lit along with the corresponding LAN port light and that the PC is plugged into on the back of the DVG-1402S. At this

point, the “Power” light, “Status” light, “WAN” light, and “LAN” light (if the PC or another device is plugged in to the LAN port) should be lit green.

A: Confirm that your service has been activated by your VoIP service provider.

Q: I get a dial tone, but when I dial any phone number I receive a busy signal.

A:The unit may not have been properly configured with the correct account information in the Web GUI utility.

1)Access the Web GUI by entering the IP address: 192.168.15.1 in the Address bar.

2)Select the Advanced setting link.

3)Select SIP Configuration.

4)In the Server link, enter the correct information (server address, Port Number, Outbound Proxy server info [if applicable], Domain Name [if applicable], etc.)

5)Select User Agent link and enter the account information provided by your VoIP service provider, i.e. Phone Number, Display name, User agent