NETGEAR WNDR4500 user manual LEDs Never Turn Off, Internet or Ethernet Port LEDs Are Off

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N900 Wireless Dual Band Gigabit Router WNDR4500

LEDs Never Turn Off

When the router is turned on, the LEDs turn on for about 10 seconds and then turn off. If all the LEDs stay on, there is a fault within the router.

If all LEDs are still on 1 minute after power-up:

•Cycle the power to see if the router recovers.

•Press and hold the Reset button to return the router to its factory settings as explained in Restore the Factory Settings and Password on page 117.

If the error persists, you might have a hardware problem and should contact technical support at www.netgear.com/support.

Internet or Ethernet Port LEDs Are Off

If either the Ethernet port LEDs or the Internet LED does not light when the Ethernet connection is made, check the following:

•Make sure that the Ethernet cable connections are secure at the router and at the modem or computer.

•Make sure that power is turned on to the connected modem or computer.

•Be sure that you are using the correct cable:

When connecting the router’s Internet port to a cable or DSL modem, use the cable that was supplied with the cable or DSL modem. This cable could be a standard straight-through Ethernet cable or an Ethernet crossover cable.

Wireless LEDs Are Off

If the Wireless LEDs stay off, check to see if the Wireless On/Off button on the router has been pressed. This button turns the wireless radios in the router on and off. The Wireless LEDs are lit when the wireless radio is turned on.

The Push 'N' Connect (WPS) Button Blinks Amber

If after using the WPS function the button blinks amber, check the following:

•Make sure that you are using the button and not the router’s built-in registrar.

•Check that PIN verification has succeeded for the wireless device you are adding to the wireless network.

•Make sure you have not pressed the WPS button on the side of the router after disabling the WPS feature (you logged in to the router and disabled this previously).

•Check that the router is not in the temporary AP setup locked state (if you are using the wireless repeater function).

Troubleshooting

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Contents October 2013 East Plumeria Drive San Jose, CA N900 Wireless Dual Band Gigabit Router WNDR4500Support Contents USB Storage Advanced Settings Appendix a Supplemental Information Getting to know your router Hardware SetupPosition Your Router Unpack Your RouterFront Panel Hardware FeaturesLED Label Back PanelGetting Started with Netgear Genie Connecting to the routerTypes of Logins and Access Router Setup PreparationWireless Devices and Security Settings Use Standard TCP/IP Properties for DhcpBrowse to http//routerlogin.net Netgear genie Setup To use Netgear genie to set up your router Upgrade Router Firmware Use Netgear genie after InstallationRouter Dashboard Basic Home Screen Wi-Fi Protected Setup WPS Method Add Wireless Devices or Computers to Your Network To use WPS to join the wireless network Manual MethodYour Internet connection and network Netgear genie Basic SettingsDoes Your ISP Require a Login? Answer either yes or no Internet SetupInternet Setup Screen Fields Internet IP Address Attached Devices ReadySHARE USB Storage Parental Controls To view or change basic wireless settings Basic Wireless SettingsRegion Selection Wireless Settings Screen FieldsChange WPA Security Option and Passphrase Wireless Network GHz b/g/n and 5.0 GHz a/nSecurity Options Settings Guest Networks  To set up a guest networkWPA Encryption Guest Network Wireless Security OptionsNetgear genie Advanced Home Specifying custom settingsSetup Wizard Select either Push Button or PIN Number WPS WizardSelect Advanced WPS Wizard Setup Menu WAN Setup Change the MTU Size Default DMZ Server To set up a default DMZ server Common MTU Sizes  To change the MTU size Select Advanced Setup WAN Setup To change the LAN settings LAN SetupLAN TCP/IP Setup LAN Setup Screen SettingsUse the Router as a Dhcp Server Use Router as a Dhcp Server To reserve an IP address Address ReservationSet Up QoS for Internet Access Quality of Service QoS SetupEnable WMM QoS for Wireless Multimedia Applications  To create a QoS policy for applications and online games QoS for Applications and Online GamingClick the Add Priority Rule button QoS for a Router LAN PortClick Add Priority Rule QoS for a MAC Address To edit or delete a QoS policy Editing or Deleting an Existing QoS PolicyUSB Storage Accessing and configuring a USB storageFile-Sharing Scenarios ReadySHARE AccessUSB Drive Requirements Storing Files in a Central Location for Printing Sharing PhotosSharing Large Files over the Internet  To share files with your friends and familyBasic Settings Add or Edit a Network Folder  To access your USB deviceUSB Storage Advanced Settings Available Network Folders Safely Remove a USB DriveSpecify Approved USB Devices Media Server SettingsSelect the Allow only approved devices check box  To connect to the router’s USB drive using a web browser Access the Router’s USB Drive Remotely Using FTPConnect to the USB Drive from a Remote Computer Ftp//10.1.65.4ReadySHARE Printer ReadySHARE Printer  To set up ReadySHARE PrinterN900 Wireless Dual Band Gigabit Router WNDR4500 N900 Wireless Dual Band Gigabit Router WNDR4500 N900 Wireless Dual Band Gigabit Router WNDR4500 N900 Wireless Dual Band Gigabit Router WNDR4500 USB Control Center Utility USB Printer Control Center Configuration To control a USB speaker Scan with a Multi-Function PrinterUSB Speaker Desktop Netgear genie Security Keeping unwanted content out of your network To specify a trusted computer Keyword Blocking of Http Traffic To delete a keyword or domain  To block services Block Services Port FilteringN900 Wireless Dual Band Gigabit Router WNDR4500  To schedule blocking Schedule BlockingSecurity Event Email Notifications  To set up email notificationsManaging your network AdministrationUpgrade the Router Firmware View Router Status Internet Provider WAN SetupRouter Information Hardware Version. The router modelSystem up time and poll interval statistics Statistics ButtonView connection status information Connection Status ButtonWireless Settings 2.4 GHz and 5 GHz Guest Network 2.4 GHz and 5 GHz View Logs of Web Access or Attempted Web AccessN900 Wireless Dual Band Gigabit Router WNDR4500 Back Up Settings Manage the Configuration FileRestore Configuration Settings  To restore configuration settings that you backed upErase Password Recovery Set PasswordTime Machine Set Up Time Machine To set up Time Machine  To access the drive Access the Connected USB Hard DriveTime Machine Before You Back up a Large Amount of Data N900 Wireless Dual Band Gigabit Router WNDR4500 Change the Partition Scheme Select Guid Partition Table or Master Boot Record MBRAdvanced Settings Advanced Wireless Settings Wireless repeating scenario Wireless Repeating Function WDSWireless Repeating Function  To set up the base station Set Up the Base Station To configure the router as a repeater unit Set Up a Repeater UnitPort Forwarding and Triggering Remote Computer Access BasicsDestination port number Port Triggering to Open Incoming PortsPort Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering  To set up port forwarding Set Up Port Forwarding to Local ServersAdd a Custom Service Editing or Deleting a Port Forwarding Entry Click Edit Service or Delete ServiceApplication Example Making a Local Web Server Public  To edit or delete a port forwarding entryUniversal Plug and Play on Set Up Port Triggering100 Dynamic DNS 102 Static Routes  To set up a static route Remote Management Universal Plug and Play USB Settings To turn on Universal Plug and Play IPv6  To set up an IPv6 Internet connection typeTraffic Meter Troubleshooting Network Settings Wireless SettingsQuick Tips Sequence to Restart Your NetworkPower/Test LED Stays Amber Troubleshooting with the LEDsPower/Test LED Is Off or Blinking LEDs Never Turn Off Wireless LEDs Are OffInternet or Ethernet Port LEDs Are Off Push N Connect WPS Button Blinks AmberCannot Log In to the Router Cannot Access the Internet115 Troubleshooting Internet Browsing Troubleshooting PPPoESelect Administration Router Status  To troubleshoot a PPPoE connectionRestore the Factory Settings and Password Wireless ConnectivityWireless Signal Strength Changes Not Saved To ping the router from a running Windows PC Troubleshoot Your Network Using the Ping UtilityTest the LAN Path to Your Router Test the Path from Your Computer to a Remote Device Supplemental Information Factory Settings121 WNDR4500 Router specifications Technical Specifications123 Notification of Compliance Netgear Dual Band WirelessIndustry Canada Interference Reduction Table 127 Index128 129 130

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