NETGEAR WNDR4500 user manual Troubleshooting PPPoE, Troubleshooting Internet Browsing

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N900 Wireless Dual Band Gigabit Router WNDR4500

Troubleshooting PPPoE

If you are using PPPoE, try troubleshooting your Internet connection.

To troubleshoot a PPPoE connection:

1.Log in to the router.

2.Select Administration > Router Status.

3.Click Connection Status. If all of the steps indicate OK, then your PPPoE connection is up and working.

If any of the steps indicate Failed, you can attempt to reconnect by clicking Connect. The router continues to attempt to connect indefinitely.

If you cannot connect after several minutes, you might be using an incorrect service name, user name, or password. There also might be a provisioning problem with your ISP.

Note: Unless you connect manually, the router does not authenticate using PPPoE until data is transmitted to the network.

Troubleshooting Internet Browsing

If your router can obtain an IP address but your computer is unable to load any web pages from the Internet, check the following:

•Your computer might not recognize any DNS server addresses. A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses.

Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a DNS address during the router’s configuration, restart your computer.

Alternatively, you can configure your computer manually with a DNS address, as explained in the documentation for your computer.

•Your computer might not have the router configured as its default gateway.

Reboot the computer and verify that the router address (www.routerlogin.net) is listed by your computer as the default gateway address.

•You might be running log in software that is no longer needed. If your ISP provided a program to log you in to the Internet (such as WinPoET), you no longer need to run that software after installing your router. You might need to go to Internet Explorer and select Tools > Internet Options, click the Connections tab, and select Never dial a connection.

Troubleshooting

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Contents N900 Wireless Dual Band Gigabit Router WNDR4500 October 2013 East Plumeria Drive San Jose, CASupport Contents USB Storage Advanced Settings Appendix a Supplemental Information Hardware Setup Getting to know your routerUnpack Your Router Position Your RouterHardware Features Front PanelLED Back Panel LabelConnecting to the router Getting Started with Netgear GenieRouter Setup Preparation Types of Logins and AccessWireless Devices and Security Settings Use Standard TCP/IP Properties for DhcpBrowse to http//routerlogin.net Netgear genie Setup To use Netgear genie to set up your router Use Netgear genie after Installation Upgrade Router FirmwareRouter Dashboard Basic Home Screen Add Wireless Devices or Computers to Your Network Wi-Fi Protected Setup WPS Method To use WPS to join the wireless network Manual MethodNetgear genie Basic Settings Your Internet connection and networkDoes Your ISP Require a Login? Answer either yes or no Internet SetupInternet Setup Screen Fields Internet IP Address Attached Devices Parental Controls ReadySHARE USB StorageBasic Wireless Settings  To view or change basic wireless settingsWireless Settings Screen Fields Region SelectionChange WPA Security Option and Passphrase Wireless Network GHz b/g/n and 5.0 GHz a/nSecurity Options Settings  To set up a guest network Guest NetworksGuest Network Wireless Security Options WPA EncryptionSpecifying custom settings Netgear genie Advanced HomeSetup Wizard Select either Push Button or PIN Number WPS WizardSelect Advanced WPS Wizard Setup Menu WAN Setup Change the MTU Size Default DMZ Server To set up a default DMZ server  To change the MTU size Select Advanced Setup WAN Setup Common MTU SizesLAN Setup  To change the LAN settingsLAN Setup Screen Settings LAN TCP/IP SetupUse the Router as a Dhcp Server Use Router as a Dhcp ServerAddress Reservation  To reserve an IP addressSet Up QoS for Internet Access Quality of Service QoS SetupEnable WMM QoS for Wireless Multimedia Applications QoS for Applications and Online Gaming  To create a QoS policy for applications and online gamesQoS for a Router LAN Port Click the Add Priority Rule buttonQoS for a MAC Address Click Add Priority RuleEditing or Deleting an Existing QoS Policy  To edit or delete a QoS policyAccessing and configuring a USB storage USB StorageFile-Sharing Scenarios ReadySHARE AccessUSB Drive Requirements Sharing Photos Storing Files in a Central Location for PrintingSharing Large Files over the Internet  To share files with your friends and familyBasic Settings  To access your USB device Add or Edit a Network FolderUSB Storage Advanced Settings Safely Remove a USB Drive Available Network FoldersMedia Server Settings Specify Approved USB DevicesSelect the Allow only approved devices check box Access the Router’s USB Drive Remotely Using FTP  To connect to the router’s USB drive using a web browserConnect to the USB Drive from a Remote Computer Ftp//10.1.65.4ReadySHARE Printer  To set up ReadySHARE Printer ReadySHARE PrinterN900 Wireless Dual Band Gigabit Router WNDR4500 N900 Wireless Dual Band Gigabit Router WNDR4500 N900 Wireless Dual Band Gigabit Router WNDR4500 N900 Wireless Dual Band Gigabit Router WNDR4500 USB Control Center Utility Control Center Configuration USB Printer To control a USB speaker Scan with a Multi-Function PrinterUSB Speaker Desktop Netgear genie Keeping unwanted content out of your network Security To specify a trusted computer Keyword Blocking of Http Traffic To delete a keyword or domain Block Services Port Filtering  To block servicesN900 Wireless Dual Band Gigabit Router WNDR4500 Schedule Blocking  To schedule blocking To set up email notifications Security Event Email NotificationsAdministration Managing your networkUpgrade the Router Firmware Internet Provider WAN Setup View Router StatusRouter Information Hardware Version. The router modelStatistics Button System up time and poll interval statisticsConnection Status Button View connection status informationWireless Settings 2.4 GHz and 5 GHz View Logs of Web Access or Attempted Web Access Guest Network 2.4 GHz and 5 GHzN900 Wireless Dual Band Gigabit Router WNDR4500 Manage the Configuration File Back Up SettingsRestore Configuration Settings  To restore configuration settings that you backed upErase Set Password Password RecoveryTime Machine Set Up Time Machine To set up Time Machine Access the Connected USB Hard Drive  To access the driveTime Machine Before You Back up a Large Amount of Data N900 Wireless Dual Band Gigabit Router WNDR4500 Select Guid Partition Table or Master Boot Record MBR Change the Partition SchemeAdvanced Settings Advanced Wireless Settings Wireless Repeating Function WDS Wireless repeating scenarioWireless Repeating Function Set Up the Base Station  To set up the base stationSet Up a Repeater Unit  To configure the router as a repeater unitRemote Computer Access Basics Port Forwarding and TriggeringPort Triggering to Open Incoming Ports Destination port numberPort Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers  To set up port forwardingAdd a Custom Service Click Edit Service or Delete Service Editing or Deleting a Port Forwarding EntryApplication Example Making a Local Web Server Public  To edit or delete a port forwarding entrySet Up Port Triggering Universal Plug and Play on100 Dynamic DNS 102 Static Routes  To set up a static route Remote Management USB Settings Universal Plug and Play To turn on Universal Plug and Play  To set up an IPv6 Internet connection type IPv6Traffic Meter Troubleshooting Wireless Settings Network SettingsQuick Tips Sequence to Restart Your NetworkPower/Test LED Stays Amber Troubleshooting with the LEDsPower/Test LED Is Off or Blinking Wireless LEDs Are Off LEDs Never Turn OffInternet or Ethernet Port LEDs Are Off Push N Connect WPS Button Blinks AmberCannot Access the Internet Cannot Log In to the Router115 Troubleshooting PPPoE Troubleshooting Internet BrowsingSelect Administration Router Status  To troubleshoot a PPPoE connectionWireless Connectivity Restore the Factory Settings and PasswordWireless Signal Strength Changes Not Saved To ping the router from a running Windows PC Troubleshoot Your Network Using the Ping UtilityTest the LAN Path to Your Router Test the Path from Your Computer to a Remote Device Factory Settings Supplemental Information121 Technical Specifications WNDR4500 Router specifications123 Netgear Dual Band Wireless Notification of ComplianceIndustry Canada Interference Reduction Table Index 127128 129 130

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