NETGEAR N750, WNDR4000 Wireless Connectivity, Restoring the Factory Settings and Password

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N750 Wireless Dual Band Gigabit Router WNDR4000 User Manual

Wireless Connectivity

If you are having trouble connecting wirelessly to the router, try to isolate the problem.

•Does the wireless device or computer that you are using find your wireless network?

If not, check the 2.4 GHz and 5 GHz LEDs on the front of the router. They should be lit. If they aren’t, you can press the Wireless button on the front of the router to turn the routers wireless radios back on.

If you disabled the router’s SSID broadcast, then your wireless network is hidden and does not show up in your wireless client's scanning list. (By default, SSID broadcast is enabled.)

•If your wireless device finds the network but you cannot join the network, check to make sure your wireless device is compatible with the network that you selected (2.4 GHz or 5 GHz).

•Does your wireless device support the security that you are using for your wireless network (WPA or WPA2)?

•If you want to check the wireless settings for the router, use an Ethernet cable to connect a computer to a LAN port on the router. Then log in to the router and select Setup > Wireless Settings see (Wireless Settings Screen on page 29).

Note: Be sure to configure both sections (for 2.4 GHz b/g/n and 5 GHz a/n) on the Wireless Settings screen and to click Apply if you make changes.

Wireless Signal Strength

If your wireless device finds your network, but the signal strength is weak, check these conditions:

•Is your router too far from your computer, or too close? Place your computer near the router, but at least 6 feet away, and see whether the signal strength improves.

•Is your wireless signal blocked by objects between the router and your computer?

Restoring the Factory Settings and Password

This section explains how to restore the factory settings, changing the router’s administration password back to password. You can erase the current configuration and restore factory defaults in two ways:

•Use the Erase function of the router (see Erase on page 53).

•Use the Restore Factory Settings button on the bottom of the router. See Factory Settings on page 94. If you restore the factory settings and the wireless router fails to restart, or the green Power LED continues to blink, the unit might be defective. If the error persists, you might have a hardware problem and should contact Technical Support at http://www.netgear.com/support.

Chapter 8. Troubleshooting 93

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Contents N750 Wireless Dual Band Gigabit Router WNDR4000 Technical Support TrademarksStatement of Conditions Contents Content Filtering Settings Advanced Settings Appendix a Supplemental Information Hardware Setup Unpack Your Wireless Router Hardware FeaturesFront Panel Icon Description Label Back PanelRouter Stand Position Your RouterDisconnect the modem from your computer Cable Your RouterConnect the modem to the router Verify the CablingHardware Setup Set Up Your Internet Connection Use Standard TCP/IP Properties for Dhcp Wireless Router Setup PreparationReplace an Existing Router Gather ISP InformationLog In to the Router Router Interface Upgrade FirmwareSetup Wizard Manual Setup Basic Settings Internet Service Provider ISP does not require login ISP does require loginInternet IP Address Domain Name and MAC Address FieldsUnsuccessful Internet Connection Change PasswordTypes of Logins To change the passwordLog Out Manually Wireless Settings Wireless Security Options Wireless Security CompatibilityTurn Off Wireless Connectivity Security BasicsRestrict Access by MAC Address Disable Ssid BroadcastAdd Clients Computers or Devices to Your Network Manual MethodWPS Button Method Wi-Fi Protected Setup WPS MethodConsider Every Device on Your Network Wireless Settings ScreenTo view or change wireless settings View or Change Wireless SettingsRegion Wireless Settings Screen FieldsWireless Guest Networks Set Up WPA Security Option and PassphraseTo set up a wireless guest network Wireless Settings Content Filtering Settings Logs Examples of Log Messages Activation and AdministrationDelete Keyword or Domain Keyword Blocking of Http TrafficBlock Services To block access to Internet servicesSpecify a Trusted Computer Content Filtering Settings Set the Time Zone Schedule Services Turn On Security Event Email Notification Port Forwarding To configure port forwarding to a local server Add a Custom ServiceService Select Advanced Port Forwarding/Port TriggeringTo add a custom service Application Example Making a Local Web Server PublicTo make a local Web server public Port Triggering To set up port triggeringClear the Disable Port Triggering check box Content Filtering Settings Network Maintenance Automatic Firmware Check Upgrade the FirmwareTo turn off the automatic firmware check at login Manually Check for Firmware UpgradesClear the Check for Updated Firmware Upon Log-in check box Stop the Automatic Firmware CheckBack Up Manage the Configuration FileInternet Port Settings RestoreView Router Status EraseWireless Port LAN Port Local PortsShow Statistics Port Connection StatusView Attached Devices USB Storage USB Drive Requirements File-Sharing ScenariosShare Photos within Your Home Network Share Large Files with FTP over the Internet USB Storage Basic SettingsEdit a Network Folder Basic Settings Screen Fields and ButtonsUSB Storage Advanced Settings Access Method Create a Network Folder Unmount a USB DriveApproved USB Devices Connect to the USB Drive from a Remote ComputerSelect the Allow only approved devices check box Access the Modem Router’s USB Drive Remotely with FTP Connect to the USB Drive with Microsoft Network SettingsSelect Maintenance Router Status Locate the Internet Port IP AddressConfiguring Windows 98SE and Windows ME Advanced Settings WAN Setup To assign a computer or server to be a default DMZ server Default DMZ ServerTo set up Dynamic DNS Select the Use a Dynamic DNS Service check boxDynamic DNS LAN Setup To change the LAN settingsLAN IP address IP Address Reservation LAN Setup Screen SettingsTo reserve an IP address To edit or delete a reserved address entryQoS for Internet Access Quality of Service QoSTo view or change advanced wireless settings Advanced Wireless SettingsWireless Advanced Settings 2.4 GHz and 5 GHz WPS SettingsWireless Card Access List Remote Management Access Select the Turn Remote Management On check box To configure your router for remote managementStatic Route Example Static RoutesAdd a Static Route Universal Plug and Play Traffic Meter IPv6To monitor traffic on your wireless router Wireless Bridging and Repeating Networks Advanced USB SettingsAdvanced Settings To set up a repeater with wireless client association Set Up a Repeater with Wireless Client AssociationAdvanced Settings Troubleshooting Wireless Settings Power LEDQuick Tips Sequence to Restart Your NetworkNetwork Settings Troubleshooting with the LEDsPower LED Is Off or Blinking LEDs Never Turn Off Cannot Log In to the Wireless Router Wireless LED Is Off Internet or Ethernet Port LEDs Are Off To check the WAN IP address Cannot Access the InternetIncorrect Date or Time Changes Not SavedWireless Connectivity Restoring the Factory Settings and PasswordWireless Signal Strength Feature Default Behavior Factory SettingsDMZ WNDR4000 Router Specifications Technical SpecificationsNetgear Dual Band Wireless Regulatory Compliance InformationEurope EU Declaration of Conformity 1999/5/ΕΚ FCC Information to User FCC Requirements for Operation in the United StatesIndustry Canada FCC CautionImportant Note Radiation Exposure Statement AvertissementIndex Index TCP/IP Wireless security 26 wireless security options
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