D-Link dap-1320 Troubleshooting, Why can’t I access the web-based configuration utility?

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Section 5 - Troubleshooting

Troubleshooting

This chapter provides solutions to problems that can occur during the installation and operation of the DAP-1320. Read the following descriptions if you are having problems. The examples below are illustrated in Windows® XP. If you have a different operating system, the screenshots on your computer will look similar to the following examples.

1. Why can’t I access the web-based configuration utility?

When entering the IP address of the Wireless Range Extender N300 (dlinkap.local for example), you are not connecting to a website nor do you have to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must be on the same IP subnet to connect to the web-based utility.

Make sure you have an updated Java-enabled web browser. We recommend the following:

Internet Explorer 7 or later

Firefox 12.0 or later

Safari 4 or later

Google Chrome 20.0 or later

Make sure that you are connected to the same wireless network which is listed on the base of the DAP-1320. If you have an active wired LAN Ethernet connection, try temporarily unplugging the Ethernet cable from the computer you are using, as this may eliminate possible conflicts from having two simultaneous connections on the same computer.

Disable any Internet security software running on the computer. Software firewalls such as ZoneAlarm, BlackICE, Sygate, Norton Personal Firewall, and Windows® XP firewall may block access to the configuration pages. Check the help files included with your firewall software for more information on disabling or configuring it.

D-Link DAP-1320 User Manual

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Contents Wireless Range Extender N300 Trademarks PrefaceManual Revisions DescriptionTable of Contents Package Contents IntroductionComputer or Mobile Device with the following System RequirementsBrowser Requirements Features IntroductionWhat is a Wireless Extender? Hardware Overview LED Indicator Color Status DescriptionFront/Top Side and Bottom WPS ButtonWireless Installation Factors Setting Up Your DAP-1320 QRS Mobile App Setup Configuration Configuration Configuration Web-based Configuration Setup Wizard Click Next to continueWeb-based Configuration Using the WPS Method Using the Manual Method SelectWeb-based Configuration Web-based Configuration Home Screen Web-based Configuration Wi-Fi Settings ModeExtended Wi-Fi Settings Network Settings ServerConnection is DAP-1320 LengthLocal Address Admin MaintenancePassword From Local Hard Drive Default SettingsSystem DeviceUpgrade InformationStatistics Connecting a Wireless Client WPS ButtonConnect to a Wireless Network WindowsSecurity Connecting a Wireless Client Connecting a Wireless Client Connecting a Wireless Client Windows Vista WPA/WPA2 Connecting a Wireless Client Windows XP WPA/WPA2 Connecting a Wireless Client Troubleshooting Why can’t I access the web-based configuration utility?Configure your Internet settings What can I do if I forgot my password?Wireless Basics Eliminate Interference Centralize the extender’s locationSecurity Technical Specifications GPL Code Statement Version 3, 29 JunePreamble Terms and Conditions DefinitionsSource Code Basic Permissions Protecting Users’ Legal Rights From Anti-Circumvention LawConveying Verbatim Copies Conveying Modified Source VersionsConveying Non-Source Forms Appendix C GPL Code Statement Additional Terms Termination Acceptance Not Required for Having Copies Automatic Licensing of Downstream RecipientsPatents No Surrender of Others’ Freedom Use with the GNU Affero General Public LicenseRevised Versions of this License Disclaimer of WarrantyLimitation of Liability Interpretation of Sections 15 FCC Statement Safety StatementsCE Mark Warning FCC CautionIC Radiation Exposure Statement ICC NoticeRèglement d’Industry Canada