Linksys WRT54GL (EU/LA) manual Appendix a Troubleshooting, Common Problems and Solutions

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Wireless-G Broadband Router

Appendix A: Troubleshooting

This appendix consists of two parts: “Common Problems and Solutions” and “Frequently Asked Questions.” Provided are possible solutions to problems that may occur during the installation and operation of the Router. Read the descriptions below to help you solve your problems. If you can’t find an answer here, check the Linksys website at www.linksys.com/international.

Common Problems and Solutions

1.I’m trying to access the Router’s Web-based Utility, but I do not see the login screen. Instead, I see a screen saying, “404 Forbidden.”

If you are using Windows Explorer, perform the following steps until you see the Web-based Utility’s login screen (Netscape Navigator will require similar steps):

1.Click File. Make sure Work Offline is NOT checked.

2.Press CTRL + F5. This is a hard refresh, which will force Windows Explorer to load new webpages, not cached ones.

3.Click Tools. Click Internet Options. Click the Security tab. Click the Default level button. Make sure the security level is Medium or lower. Then click the OK button.

2.I need to set a static IP address on a PC.

You can assign a static IP address to a PC by performing the following steps:

•For Windows 98SE and Me:

1.Click Start, Settings, and Control Panel. Double-click Network.

2.In The following network components are installed box, select the TCP/IP-> associated with your Ethernet adapter. If you only have one Ethernet adapter installed, you will only see one TCP/IP line with no association to an Ethernet adapter. Highlight it and click the Properties button.

3.In the TCP/IP properties window, select the IP address tab, and select Specify an IP address. Enter a unique IP address that is not used by any other computer on the network connected to the Router. Make sure that each IP address is unique for each PC or network device.

4.Click the Gateway tab, and in the New Gateway prompt, enter 192.168.1.1, which is the default IP address of the Router. Click the Add button to accept the entry.

5.Click the DNS tab, and make sure the DNS Enabled option is selected. Enter the Host and Domain names (e.g., John for Host and home for Domain). Enter the DNS entry provided by your ISP. If your ISP has not provided the DNS IP address, contact your ISP to get that information or go to its website for the information.

6.Click the OK button in the TCP/IP properties window, and click Close or the OK button for the Network window.

7.Restart the computer when asked.

Appendix A: Troubleshooting

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Common Problems and Solutions

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Contents Wireless- G Word definition How to Use This User GuideCopyright and Trademarks Table of Contents Appendix a Troubleshooting Appendix B Wireless SecurityCommon Problems and Solutions Frequently Asked Questions Appendix C Upgrading Firmware Appendix D Windows HelpList of Figures Router’s Back Panel23 Setup Wizard’s Configure Wireless Settings Screen 19 Wireless Tab Wireless Security WPA2 Personal Figure E-5 MAC Address Clone Introduction WelcomeWhat’s in this User Guide? Wireless-G Broadband Router Planning Your Wireless Network Ad-Hoc versus Infrastructure ModeSsid service set identifier your wireless network’s name Network TopologyPlanning Your Wireless Network Network Layout Getting to Know the Wireless-G Broadband Router Back PanelFront Panel Cisco logoConnecting the Wireless-G Broadband Router OverviewConnecting Your Network Devices Hardware Installation for Connection to Another Router Connecting Another RouterConnecting Your Network Devices Setting up the Wireless-G Broadband Router Using the Setup WizardSetup Wizard’s Disconnect the Modem from PC Screen Setup Wizard’s Connect a Network Cable to a PC Screen Setup Wizard’s Power on the Router Screen Setup Wizard’s Check the Router’s Status Screen Cable or DhcpDSL PPPoE Static IPPptp L2TP 16 Setup Wizard’s Advanced Internet Settings Telstra Screen Telstra18 Setup Wizard’s Configure Wireless Settings Screen Using the Router’s SecureEasySetup Feature 19 Setup Wizard’s SecureEasySetup Screen24 Setup Wizard’s Confirm New Settings Screen 26 Setup Wizard’s Congratulations Screen Manually Configuring the Router’s Wireless Settings 27 Setup Wizard’s Configure Wireless Settings ScreenWPA-PSK WEP 64-Bit WEP 128-Bit33 Setup Wizard’s Congratulations Screen Using SecureEasySetup to Configure Your Notebook 34 Setup Wizard’s Welcome Start Wizard Screen37 Configure Wireless Settings #2 Screen 38 Your Wireless Settings Screen Configuring the Wireless-G Broadband Router Setup Tab Basic Setup Internet SetupPPPoE Connection Type Optional Settings Router IP Setup Tab Ddns 12 Setup Tab DdnsSetup Tab MAC Address Clone 13 Setup Tab MAC Address CloneSetup Tab Advanced Routing 14 Setup Tab Advanced Routing GatewayWireless Tab Basic Wireless Settings Wireless Tab Wireless Security 17 Wireless Tab Wireless Security WPA Personal20 Wireless Tab Wireless Security WPA2 Enterprise 21 Wireless Tab Wireless Security Radius Wireless Tab Wireless MAC Filter 23 Wireless Tab Wireless MAC FilterWireless Tab Advanced Wireless Settings SettingWireless-G Broadband Router Security Tab Firewall Security Tab VPN PassthroughAccess Restrictions Tab Internet Access To create an Internet Access policy31 Port Services To create an Inbound Traffic policyApplications and Gaming Tab Port Range Forward 33 Applications and Gaming Tab Port Range ForwardApplications & Gaming Tab Port Triggering Port TriggeringApplications and Gaming Tab DMZ Applications and Gaming Tab QoSDevice Priority Ethernet Port PriorityApplication Port Priority Administration Tab Management Administration Tab LogAdministration Tab Diagnostics 39 Administration Tab DiagnosticsAdministration Tab Config Management Administration Tab Factory DefaultsAdministration Tab Firmware Upgrade Status Tab Router 45 Status Tab RouterStatus Tab Local Network 46 Status Tab Local NetworkStatus Tab Wireless 48 Status Tab WirelessNeed to set a static IP address on a PC Appendix a TroubleshootingCommon Problems and Solutions Wireless-G Broadband Router Open a command prompt. For Windows 98SE and Me Application Start and End Protocol IP Address Enabled TCPCan’t get the Internet game, server, or application to work Wireless-G Broadband Router To start over, I need to set the Router to factory default Need to upgrade the firmwareFirmware upgrade failed, and/or the Power LED is flashing My DSL service’s PPPoE is always disconnectingPower LED keeps flashing Frequently Asked Questions What is Network Address Translation and what is it used for? Does the Router support ICQ send file?How can I block corrupted FTP downloads? What is DMZ Hosting? What are the advanced features of the Router?What is the Ieee 802.11g standard? Is the Router cross-platform compatible?What is the Ieee 802.11b standard? What Ieee 802.11g features are supported?What Ieee 802.11b features are supported? What is ad-hoc mode?What is DSSS? What is FHSS? And what are their differences? What is ISM band?What is Spread Spectrum? What is WEP? What is a MAC Address?How do I reset the Router? How do I resolve issues with signal loss?Security Threats Facing Wireless Networks Appendix B Wireless SecuritySecurity Precautions Appendix B Wireless Security Wireless-G Broadband Router Appendix C Upgrading Firmware Network Neighborhood/My Network Places Appendix D Windows HelpShared Resources Windows 98SE or Me Instructions Windows 2000 or XP InstructionsFor the Router’s Web-based Utility Figure E-4 MAC Address Filter ListAppendix F Glossary Wireless-G Broadband Router Wireless-G Broadband Router Wireless-G Broadband Router Wireless-G Broadband Router Wireless-G Broadband Router Wireless-G Broadband Router Appendix G Specifications StandardsStorage Temp 4ºF to 158ºF Operating Humidity Storage HumidityAppendix H Warranty Information Radio EN 300 EMC EN 301 489-1, EN 301 Safety EN Appendix I Regulatory InformationBelgium Applicable Power Levels in France Open the Wireless Network Connection window FCC Statement Outside of Europe Mail Address Appendix J Contact InformationEurope Mail Address Asia Pacific
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