Linksys WRT54GX manual Appendix a Troubleshooting, Common Problems and Solutions

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Wireless-G Broadband Router with SRX

Appendix A: Troubleshooting

This appendix consists of two parts: “Common Problems and Solutions” and “Frequently Asked Questions.” Provided are possible solutions to problems that may occur during the installation and operation of the Router. Read the descriptions below to help you solve your problems. If you can’t find an answer here, check the Linksys website at www.linksys.com.

Common Problems and Solutions

1.I’m trying to access the Router’s Web-based Utility, but I do not see the login screen. Instead, I see a screen saying, “404 Forbidden.”

If you are using Windows Explorer, perform the following steps until you see the Web-based Utility’s login screen (Netscape Navigator will require similar steps):

1.Click File. Make sure Work Offline is NOT checked.

2.Press CTRL + F5. This is a hard refresh, which will force Windows Explorer to load new webpages, not cached ones.

3.Click Tools. Click Internet Options. Click the Security tab. Click the Default level button. Make sure the security level is Medium or lower. Then click the OK button.

2.I need to set a static IP address on a PC.

You can assign a static IP address to a PC by performing the following steps:

•For Windows 98SE and Me:

1.Click Start, Settings, and Control Panel. Double-click Network.

2.In The following network components are installed box, select the TCP/IP-> associated with your Ethernet adapter. If you only have one Ethernet adapter installed, you will only see one TCP/IP line with no association to an Ethernet adapter. Highlight it and click the Properties button.

3.In the TCP/IP properties window, select the IP address tab, and select Specify an IP address. Enter a unique IP address that is not used by any other computer on the network connected to the Router. Make sure that each IP address is unique for each PC or network device.

4.Click the Gateway tab, and in the New Gateway prompt, enter 192.168.1.1, which is the default IP address of the Router. Click the Add button to accept the entry.

5.Click the DNS tab, and make sure the DNS Enabled option is selected. Enter the Host and Domain names (e.g., John for Host and home for Domain). Enter the DNS entry provided by your ISP. If your ISP has not provided the DNS IP address, contact your ISP to get that information or go to its website for the information.

6.Click the OK button in the TCP/IP properties window, and click Close or the OK button for the Network window.

7.Restart the computer when asked.

Appendix A: Troubleshooting

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Common Problems and Solutions

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Contents 802 GHz .11g Wireless- G How to Use This User Guide Copyright and TrademarksWord definition Table of Contents Appendix a Troubleshooting Appendix B Wireless SecurityCommon Problems and Solutions Frequently Asked Questions Router’s Reset Button Router’s Back Panel27 Port Services Introduction WelcomeWhat’s in this Guide? Wireless-G Broadband Router with SRX Network Topology Planning Your Wireless NetworkAd-Hoc versus Infrastructure Mode Network LayoutPlanning Your Wireless Network Network Layout Getting to Know the Wireless-G Broadband Router Back PanelFront Panel DMZConnecting the Wireless-G Broadband Router OverviewConfiguring the Wireless-G Broadband Router Password ScreenSetup Tab Basic Setup Internet SetupStatic IP Connection Type Pptp Connection Type Network Setup Packet a unit of data sent over a networkNetwork Address Server Settings Dhcp Setup Tab Ddns 12 Setup Tab DdnsSetup Tab MAC Address Clone 13 Setup Tab MAC Address CloneSetup Tab Advanced Routing 14 Setup Tab Advanced RoutingWireless Tab Basic Wireless Settings 16 Wireless Tab Basic Wireless SettingsWireless Tab Wireless Security WPA RadiusWEP Wireless Tab Wireless MAC Filter 20 Wireless Tab Wireless MAC FilterWireless Tab Advanced Wireless Settings 22 Wireless Tab Advanced Wireless SettingsSecurity Tab Firewall 23 Security Tab FirewallAccess Restrictions Tab Internet Access To create an Internet Access policyFtp a protocol used to transfer files over a TCP/IP network Url the address of a file located on the InternetApplications and Gaming Tab Port Range Forward Applications and Gaming Tab Port TriggeringApplications and Gaming Tab DMZ Applications and Gaming Tab UPnP ForwardingUPnP Forwarding Administration Tab Management SnmpAdministration Tab Log Administration Tab DiagnosticsUPnP Administration Tab Factory Defaults Administration Tab Firmware UpgradeAdministration Tab Config Management Status Tab RouterIsp your internet provider Status Tab Local Network 39 Status Tab Local NetworkStatus Tab Wireless Encryption encoding data transmitted in a networkStatus Tab System Performance System PerformanceWireless-G Broadband Router with SRX Appendix a Troubleshooting Common Problems and SolutionsNeed to set a static IP address on a PC For Windows 98SE, Me, 2000, and XP Open a command prompt. For Windows 98SE and Me Application Start and End Protocol IP Address Enabled TCPCan’t get the Internet game, server, or application to work Wireless-G Broadband Router with SRX Need to upgrade the firmware To start over, I need to set the Router to factory defaultMy power LED will not stop flashing Firmware upgrade failed, and/or the Power LED is flashingCannot connect to the Internet My wireless-G speed seems to be slow How do I turn on SRX on my router?Is IPSec Pass-Through supported by the Router? Frequently Asked QuestionsWhere is the Router installed on the network? Does the Router support IPX or AppleTalk?How can I block corrupted FTP downloads? Will the Router function in a Macintosh environment? What is DMZ Hosting?What are the advanced features of the Router? Is the Router cross-platform compatible?What is ad-hoc mode? What is the Ieee 802.11g standard?What Ieee 802.11b features are supported? What is infrastructure mode?What is ISM band? What is Spread Spectrum?What is DSSS? What is FHSS? And what are their differences? How do I reset the Router? What is WEP?What is a MAC Address? How do I resolve issues with signal loss?Appendix B Wireless Security Security PrecautionsSecurity Threats Facing Wireless Networks Appendix B Wireless Security Wireless-G Broadband Router with SRX Figure C-1 Upgrade Firmware Appendix C Upgrading FirmwareAppendix D Windows Help Shared ResourcesNetwork Neighborhood/My Network Places Figure E-1 IP Configuration Screen Windows 98SE or Me InstructionsWindows 2000 or XP Instructions For the Router’s Web-based UtilityAppendix F Glossary Wireless-G Broadband Router with SRX Wireless-G Broadband Router with SRX Wireless-G Broadband Router with SRX Wireless-G Broadband Router with SRX Wireless-G Broadband Router with SRX Appendix G Specifications ModelStandards Storage Temp Appendix H Warranty Information Limited WarrantyAppendix I Regulatory Information FCC StatementFrance Appendix J Contact Information
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