NETGEAR C6300 user manual Use LEDs to Troubleshoot, Cannot Log In to the Modem Router

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AC1750 WiFi Cable Modem Router

Use LEDs to Troubleshoot

The following table provides help when you are using the LEDs for troubleshooting.

LED Behavior

Action

 

 

All LEDS are off when the modem

Make sure that the power cord is properly connected to your modem

router is plugged in.

router and that the power supply adapter is properly connected to a

 

functioning power outlet.

 

Check that you are using the 12 VDC power adapter from NETGEAR

 

for this product.

 

If the error persists, this indicates a hardware problem. Contact

 

technical support.

 

 

All LEDs stay on.

• Clear the configuration of the modem router to its factory defaults.

 

This operation sets the IP address of the modem router to

 

192.168.0.1. See Factory Default Settings on page 97.

 

• If the error persists, this indicates a hardware problem. Contact

 

technical support.

LAN LED is off for a port with an

• Make sure that the Ethernet cable connections are secure at the

Ethernet connection.

modem router and at the hub or computer.

 

• Make sure that power is turned on to the connected hub or

 

computer.

 

• Be sure that you are using the correct cable.

 

 

Internet LED is off and the modem

• Make sure that the coaxial cable connections are secure at the

router is connected to the cable

modem router and at the wall jack.

television cable.

• Make sure that your cable Internet provider provisioned your cable

 

Internet service. Your provider can verify that the signal quality is

 

good enough for modem router service.

 

• Remove any excessive splitters that on your cable line. Run a

 

“home run” back to the point where the cable enters your home.

 

 

Cannot Log In to the Modem Router

If you cannot access the modem router from a computer on your local network, check the following:

•If you are using a WiFi connection, check to make sure that your computer or mobile device is connected to the correct WiFi network.

•If your computer is connected to the modem router with an Ethernet cable, check the connection.

•Make sure that your computer’s IP address is on the same subnet as the modem router. If you are using the recommended addressing scheme, the address of your computer is in the range of 192.168.0.10 to 192.168.0.254.

Troubleshooting

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Contents AC1750 WiFi Cable Modem Router Trademarks SupportCompliance Contents Specify Network Settings Appendix a Supplemental Information Hardware Setup Unpack Your Modem Router Front PanelLED Rear Panel Position Your Modem RouterRetrieve and Display the Product Label  To retrieve the product label from the modem routerCable Your Modem Router Cable the Modem Router in a Simple Network To cable your modem router to a gateway or router Cable Your Modem Router to a Router or Gateway To cable your modem router Select Advanced Administration Router Mode Connect to the Network Access the Modem Router Wired Connection WiFi Connection To use WPS to connect to the WiFi network  To find and select the WiFi network To log in to the modem router Types of LoginsLog In to the Modem Router Specify Initial Settings  To set up your Internet connection Notify Your Internet ProviderSelect Cable Connection Specify the Cable Connection Starting Frequency To change the starting frequency View Modem Router Initialization  To view the status of the modem router initializationSelect Advanced Setup Internet Setup Specify the Internet Connection Settings To specify the Internet connection settings Specify Initial Settings Control Access to the Internet Select Parental Controls Set Up Parental Controls To set up Live Parental Controls Control Access to the Internet  To block Internet sites Use Keywords to Block Internet SitesClick the Take me to the status screen button  To delete keywords from the list Select Advanced Security Block SitesClick the Add Keyword button Select Advanced Security Block Services Block Services from the Internet To block services Schedule When to Block Internet Sites and Services Avoid Blocking on a Trusted Computer  To schedule blockingSelect Advanced Security Schedule  To specify a trusted computerSet Up Security Event Email Notifications  To set up email notificationsControl Access to the Internet Modem Router  To connect a USB drive Access a USB Drive on the NetworkUSB Drive Requirements  To map the USB device to a Windows network drive Control Access to the USB Drive To specify the USB access settings Select Advanced USB Storage Advanced Settings Network Neighborhood/MacShare. Enabled by default To set up FTP access Use FTP Within the NetworkView or Change Network Folders on a USB Drive  To view or change network foldersAdd a Network Folder on a USB Drive  To add a network folderSelect Advanced ReadySHARE Click the Create Network Folder buttonEdit a Network Folder on a USB Drive Approve USB Devices To edit a network folder  To approve USB devicesSelect the Allow only approved devices check box Select Advanced Advanced Setup USB SettingsClick the Approved Devices button  To remove a USB disk drive safely Select USB Storage Basic SettingsSafely Remove a USB Drive Specify Network Settings Select Advanced Setup WAN Setup View or Change the WAN Settings To view or change the WAN settings Change the MTU Size  To change the MTU sizeCommon MTU sizes Set Up a Default DMZ Server  To set up a default DMZ serverChange the LAN TCP/IP Settings Select Advanced Setup LAN SetupChange the Modem Router’s Device Name  To change the modem router’s device name To change the LAN TCP/IP settings Specify the IP Addresses That the Modem Router Assigns Reserve LAN IP Addresses  To reserve an IP address To edit a reserved address entry  To delete a reserved address entryUse the WPS Wizard for WiFi Connections Specify Basic WiFi Settings To use the WPS Wizard Select Advanced WPS Wizard To specify basic wireless settings Change the WiFi Security Option  To change the WPA settingsSet Up a WiFi Guest Network  To set up a guest networkSelect Guest Network Control the Wireless Radios Use the WiFi On/Off ButtonEnable or Disable the Wireless Radios  To enable or disable the wireless radios To specify WPS settings Specify WPS SettingsSelect Advanced Advanced Setup Wireless Settings Set Up a Wireless Card Access List  To set up wireless card accessClick the Set Up Access List button  To set up Dynamic DNS Select Advanced Advanced Setup Dynamic DNSSelect the Use a Dynamic DNS Service check box Dynamic DNSImprove Network Connections with Universal Plug and Play  To enable Universal Plug and PlaySelect Advanced Advanced Setup UPnP  To refresh the information in the UPnP Portmap Table Manage Your Network View Modem Router Status View Cable Information To view modem router status and usage information  To view modem router cable informationView Internet Port Information  To view modem router Internet port informationReboot the Modem Router Wireless Settings To view wireless settings  To reboot the modem routerChange the Router Mode  To change the router modeView Logs of Modem Router Activity  To view and customize logs To view the network map Select Advanced Administration LogsView a Network Map Manage the Modem Router Configuration File Back Up SettingsSelect Advanced Administration Network Map  To back up the modem router’s configuration settingsRestore Configuration Settings Erase the Current Configuration SettingsSelect Advanced Administration Backup Settings  To restore configuration settings that you backed upChange the admin Password  To erase the configuration settings To set the password for the user name admin Select Advanced Administration Set PasswordSelect Advanced Administration Event Log View Event LogsRun the Ping Utility  To view the event logs To run a ping test  To run a traceroute test Select Advanced Administration DiagnosticsRun the Traceroute Utility View Wireless Access Points in Your Area View or Change the Modem Router Wireless Channel To manage your wireless access point AP Select Advanced Administration Wireless APRemote Management  To view or change your wireless channelSelect Advanced Administration Wireless Channel  To set up remote management  To use remote access Specify Internet Port Settings Set Up Port Forwarding to a Local Server  To forward specific incoming protocolsClick the Add Custom Service button Add a Custom Port Forwarding Service To add a custom service Edit a Port Forwarding Service Delete a Port Forwarding Entry To edit a port forwarding entry  To delete a port forwarding entry To make a local web server public How the Modem Router Implements the Port Forwarding RuleApplication Example Make a Local Web Server Public  To add a port triggering service Set Up Port TriggeringAdd a Port Triggering Service Specify Internet Port Settings Click the Apply button Specify When to Use Port Triggering To specify when to use port triggering Application Example Port Triggering for Internet Relay Chat Troubleshooting Use LEDs to Troubleshoot Cannot Log In to the Modem RouterTroubleshoot a TCP/IP Network Using a Ping Utility Troubleshoot the Cable Internet ConnectionUse Ping to Test the LAN Path to Your Modem Router PingReply from IP address bytes=32 time=NN ms TTL=xxx Supplemental Information Factory Default Settings Factory default settingsTechnical Specifications AC1750 WiFi Cable Modem Router Factory default settings
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