NETGEAR C6300 user manual Use Ping to Test the LAN Path to Your Modem Router

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AC1750 WiFi Cable Modem Router

Use Ping to Test the LAN Path to Your Modem Router

You can use ping to verify that the LAN path to your modem router is set up correctly.

To ping the modem router from a computer running Windows 95 or later:

1.From the Windows toolbar, click the Start button and select Run.

2.In the field that is provided, type ping and then the IP address of the modem router, as in this example:

ping 192.168.0.1

3.Click the OK button.

You see a message like the following:

Pinging <IP address> with 32 bytes of data

If the path is working, you see this message:

Reply from < IP address >: bytes=32 time=NN ms TTL=xxx

If the path is not working, you see this message:

Request timed out

If the path is not working correctly, you one of the following problems might be the cause:

•Wrong physical connections.

-Make sure that the LAN LED is lit. If this LED is off, for more information, see Use LEDs to Troubleshoot on page 92.

-Check the corresponding link LEDs are on for your network interface card and the hub ports (if any) that are connected to your workstation and modem router.

•Wrong network configuration.

-Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your computer or workstation.

-Verify that the IP address for your modem router and your workstation are correct and that the addresses are on the same subnet.

Use Ping to Test the Path from a Windows Computer to a Remote Device

After verifying that the LAN path works correctly, test the path from the Windows computer to a remote device.

To test the path from a Windows computer to a remote device:

1.From the Windows toolbar, click the Start button and select Run.

2.In the field that is provided, type: ping -n 10 <IP address>

Troubleshooting

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Contents AC1750 WiFi Cable Modem Router Compliance SupportTrademarks Contents Specify Network Settings Appendix a Supplemental Information Hardware Setup Unpack Your Modem Router Front PanelLED Rear Panel Position Your Modem RouterRetrieve and Display the Product Label  To retrieve the product label from the modem routerCable Your Modem Router Cable the Modem Router in a Simple Network To cable your modem router Cable Your Modem Router to a Router or Gateway To cable your modem router to a gateway or router Select Advanced Administration Router Mode Connect to the Network Access the Modem Router  To use WPS to connect to the WiFi network Wired ConnectionWiFi Connection  To find and select the WiFi networkLog In to the Modem Router Types of Logins To log in to the modem router Specify Initial Settings  To set up your Internet connection Notify Your Internet Provider To change the starting frequency Specify the Cable Connection Starting FrequencySelect Cable Connection View Modem Router Initialization  To view the status of the modem router initialization To specify the Internet connection settings Specify the Internet Connection SettingsSelect Advanced Setup Internet Setup Specify Initial Settings Control Access to the Internet  To set up Live Parental Controls Set Up Parental ControlsSelect Parental Controls Control Access to the Internet Click the Take me to the status screen button Use Keywords to Block Internet Sites To block Internet sites Click the Add Keyword button Select Advanced Security Block Sites To delete keywords from the list  To block services Block Services from the InternetSelect Advanced Security Block Services Schedule When to Block Internet Sites and Services Select Advanced Security Schedule Avoid Blocking on a Trusted Computer To schedule blocking  To specify a trusted computerSet Up Security Event Email Notifications  To set up email notificationsControl Access to the Internet Modem Router USB Drive Requirements Access a USB Drive on the Network To connect a USB drive  To specify the USB access settings Control Access to the USB Drive To map the USB device to a Windows network drive Select Advanced USB Storage Advanced Settings Network Neighborhood/MacShare. Enabled by default To set up FTP access Use FTP Within the NetworkView or Change Network Folders on a USB Drive  To view or change network foldersSelect Advanced ReadySHARE Add a Network Folder on a USB Drive To add a network folder Click the Create Network Folder button To edit a network folder Edit a Network Folder on a USB DriveApprove USB Devices  To approve USB devicesClick the Approved Devices button Select Advanced Advanced Setup USB SettingsSelect the Allow only approved devices check box Safely Remove a USB Drive Select USB Storage Basic Settings To remove a USB disk drive safely Specify Network Settings  To view or change the WAN settings View or Change the WAN SettingsSelect Advanced Setup WAN Setup Change the MTU Size  To change the MTU sizeCommon MTU sizes Set Up a Default DMZ Server  To set up a default DMZ serverChange the Modem Router’s Device Name Change the LAN TCP/IP SettingsSelect Advanced Setup LAN Setup  To change the modem router’s device name To change the LAN TCP/IP settings Specify the IP Addresses That the Modem Router Assigns Reserve LAN IP Addresses  To reserve an IP address To edit a reserved address entry  To delete a reserved address entry To use the WPS Wizard Use the WPS Wizard for WiFi ConnectionsSpecify Basic WiFi Settings Select Advanced WPS Wizard To specify basic wireless settings Change the WiFi Security Option  To change the WPA settingsSet Up a WiFi Guest Network  To set up a guest networkSelect Guest Network Enable or Disable the Wireless Radios Control the Wireless RadiosUse the WiFi On/Off Button  To enable or disable the wireless radiosSelect Advanced Advanced Setup Wireless Settings Specify WPS Settings To specify WPS settings Set Up a Wireless Card Access List  To set up wireless card accessClick the Set Up Access List button Select the Use a Dynamic DNS Service check box  To set up Dynamic DNSSelect Advanced Advanced Setup Dynamic DNS Dynamic DNSSelect Advanced Advanced Setup UPnP  To enable Universal Plug and PlayImprove Network Connections with Universal Plug and Play  To refresh the information in the UPnP Portmap Table Manage Your Network  To view modem router status and usage information View Modem Router StatusView Cable Information  To view modem router cable informationView Internet Port Information  To view modem router Internet port information To view wireless settings Reboot the Modem RouterWireless Settings  To reboot the modem routerChange the Router Mode  To change the router modeView Logs of Modem Router Activity  To view and customize logsView a Network Map Select Advanced Administration Logs To view the network map Select Advanced Administration Network Map Manage the Modem Router Configuration FileBack Up Settings  To back up the modem router’s configuration settingsSelect Advanced Administration Backup Settings Restore Configuration SettingsErase the Current Configuration Settings  To restore configuration settings that you backed up To set the password for the user name admin Change the admin Password To erase the configuration settings Select Advanced Administration Set PasswordRun the Ping Utility Select Advanced Administration Event LogView Event Logs  To view the event logs To run a ping test Run the Traceroute Utility Select Advanced Administration Diagnostics To run a traceroute test  To manage your wireless access point AP View Wireless Access Points in Your AreaView or Change the Modem Router Wireless Channel Select Advanced Administration Wireless APSelect Advanced Administration Wireless Channel  To view or change your wireless channelRemote Management  To set up remote management  To use remote access Specify Internet Port Settings Set Up Port Forwarding to a Local Server  To forward specific incoming protocols To add a custom service Add a Custom Port Forwarding ServiceClick the Add Custom Service button  To edit a port forwarding entry Edit a Port Forwarding ServiceDelete a Port Forwarding Entry  To delete a port forwarding entryApplication Example Make a Local Web Server Public How the Modem Router Implements the Port Forwarding Rule To make a local web server public Add a Port Triggering Service Set Up Port Triggering To add a port triggering service Specify Internet Port Settings  To specify when to use port triggering Specify When to Use Port TriggeringClick the Apply button Application Example Port Triggering for Internet Relay Chat Troubleshooting Use LEDs to Troubleshoot Cannot Log In to the Modem RouterTroubleshoot a TCP/IP Network Using a Ping Utility Troubleshoot the Cable Internet ConnectionUse Ping to Test the LAN Path to Your Modem Router PingReply from IP address bytes=32 time=NN ms TTL=xxx Supplemental Information Factory Default Settings Factory default settingsTechnical Specifications AC1750 WiFi Cable Modem Router Factory default settings