Actiontec electronic GT701A Troubleshooting, Cannot Use the Internet, Physical Connections

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Troubleshooting 8

This chapter contains a list of problems that may be encountered while using the Modem, and techniques to solve them. Note that these techniques may not be suc- cessful in all cases. Also included is a list of frequently asked questions.

Troubleshooting

Cannot Use the Internet

Physical Connections

Ensure the Modem’s Power light is on, as well as the appropriate lights for any active connections (Ethernet or USB). If the connection is not active, reconnect the appropriate cable.

Connection to the Router

Check that the default IP address the computer is receiving is correct by select- ing Start, Run, typing cmd in the “Open” text box, then typing ipconfig. The IP address should be 192.168.0.x (with “x” representing a number from 2 through 254), and the Default Modem address should be 192.168.0.1. If not, restart the computer to allow the Modem to assign a IP address. If a static IP address was previously assigned to the computer, it will need to be removed before the Modem can dynamically assign a new IP address. After the computer restarts, check the IP address of the computer again. If it is still not correct, type ipcon- fig /? (note the space after ipconfig) to receive an explanation about how to release and renew the IP address.

Once the IP address has been verified as correct, open a Web browser. In the “Address” text box, type 192.168.0.1 and click Go. The Modem’s Web Configurator Main Menu screen appears, verifying the Modem’s active connection.

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Contents DSL Modem Table of Contents Using Utilities Setting Up a NetworkTroubleshooting Setting Up Static IP on the ComputerPackage Contents Introduction1Features Minimum System RequirementsIntroduction Getting to Know the Modem Power LightDSL Light Internet Light Ethernet LightUSB Light Phone PortPower Port Reset SwitchPower Switch USB PortSetting Up Modem Connecting a Computer to the ModemPage Setting Up the Modem Page Setting Up the Modem Page Setting Up the Modem Page Setting Up the Modem Page Setting Up the Modem Page Setting Up the Modem Page Setting Up the Modem Installing Phone Filters Setting Up the Modem Page Setting Up the Modem Setting Up the DSL Connection Setting Up the Modem Page Setting Up the Modem Page Performing a Basic Setup Basic SetupPage Changing the Admin User Name and Password Click Save and Restart at the bottom of the screen Accessing Advanced Setup Using Advanced SetupTo access the Web Configurator’s Advanced Setup screens WAN IP Address Transparent Bridging PPP Auto Connect on PPP Auto ConnectEncapsulation PPPoA only Specify a Static IP Address LAN IP Address Dhcp ServerBeginning IP Address Ending IP AddressServices Blocking Lease TimeDomain Name DNS Dynamic or StaticWebsite Blocking Remote Management Application Layer Gateway and Port Forwarding DMZ Hosting Firewall HighMedium LowDynamic Routing NAT Network Address Translation Static RoutingUPnP Universal Plug and Play Time ZoneRemote Syslog Capture Viewing Modem’s Status General StatusPage Routing Table ARP TableWAN Status LAN Status Active User ListThis page left intentionally blank Using Utilities Web Activity LogSystem Log DSL Settings Restore Default Settings Upgrade FirmwareSetting Up a Network EthernetPage Setting Up a Network Page Setting Up a Network USB Setting Up a Network Page Setting Up a Network Page Troubleshooting TroubleshootingCannot Use the Internet Physical ConnectionsFrequently Asked Questions Connection to the InternetWhich protocols does the Modem support? Which connection speeds does the Modem support?Is the Modem flash-upgradeable? How do I do it? What is the valid IP range I can use for my home network?How do I find out which IP address my computer is using? Will my Xbox work with the Modem?Yes, if the application is designed to run over a network What is the default username for the Modem? What is NAT and how does it protect my network?How many computers can be connected through the Modem? Does the Modem function as a firewall?This page left intentionally blank Reference Locating Computer InformationLocating Windows Operating System Files Appendix a Reference Click Search Setting Up Static IP On the Computer Windows 98 SEPage 192.168.0.2 Windows Me Enter the following address in the Subnet mask text boxAppendix b Setting Up Static IP on the Computer 192.168.0.2 Windows Page Appendix b Setting Up Static IP on the Computer 192.168.0.2 Windows XP Page Appendix b Setting Up Static IP on the Computer 192.168.0.2 Comparing DSL Service with a Dial-Up Modem Computer SecurityComputer Security Modem SecurityInternet Browsers Electronic Security 100 Specifications d GeneralWAN PPP, DHCP, Static IP Full-rate Adsl InterfacePower, DSL, Internet, Ethernet, USB LED IndicatorsEnvironmental Access Point Glossary104 Ssid 106 Non-Windowsf System Setup Classic108 Appendix f Non-Windows Setup 110 Modifications Regulatory Compliance NoticesClass B Equipment Miscellaneous Legal Notices All other names are the property of their respective ownersLimited Warranty 113114 Limited Warranty 116