4. Troubleshooting
This chapter covers some common problems that user may encounter while accessing the wireless router and some possible solutions for them. If you follow the suggested instructions to configure the wireless router, but router still does not function properly, please contact your local dealer for assistance.
Q1) Can not connect to the wireless router.
Ans: Check the following.
a)If the wireless router is properly installed, if LAN connections are OK, and if wireless Router is powered on.
b)Ensure that your PC and wireless router are on the same network segment.
c)If your PC is set to “Obtain an IP Address automatically” (DHCP client), restart it.
d)If your PC uses a Fixed (Static) IP address, ensure that it is using an IP Address within the range 192.168.10.2 to 192.168.10.254 and thus compatible with the wireless router’s default IP Address of 192.168.10.1. Also, the Network Mask should be set to 255.255.255.0 to match the wireless router. In Windows, you can check these settings by using “Control Panel Æ Network” to check the “Properties” for the TCP/IP protocol.
Q2) When I enter a URL or IP address I get a timed out error.
Ans: A number of things could be causing this. Try the following troubleshooting steps.
a)Check if other PCs work. If they do, ensure that your PCs IP settings are correct. If using a fixed (static) IP address, check the Network Mask, Default gateway, and DNS as well as the IP Address.
b)If the PCs are configured correctly, but still not working, check the wireless router. Ensure that it is connected and on. Connect to it and check its settings. If you can’t connect to it, check the LAN and power connections.
c)If the wireless router is configured correctly, check your Internet connection (DSL/cable modem etc) to see that it is working correctly.
Q3) Some applications do not run properly when using the wireless router.
Ans: The wireless router processes the data passing through it, so it is not transparent. Use the Special Applications feature to allow the use of Internet applications that do not function correctly. For example, you can use DMZ function, this should work with almost every application but there is a security risk since firewall is disabled and only one PC can be used in this feature.
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