2Wire 100SW manual Diagnosing connection problems, Power indicator light is not lit

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Diagnosing connection problems

This section describes some connection problems you may encounter with your HomePortal home network and provides suggestions for solving those problems. If the problem you are having is not covered here or in the 2Wire online Help system, or if the suggestions provided do not solve the problem, call your Technical Support provider.

POWER indicator light is not lit

If the POWER indicator light is not lit, the HomePortal is not getting power:

1.Check to see if the power cable is plugged into the power outlet or power strip.

2.If the power cable is plugged into a power strip, make sure the power strip is turned on.

3.Make sure the power cord is correctly and securely connected into the HomePortal.

4.Verify that both ends of the power cord are firmly plugged into the brick.

Note: If the POWER indicator light is red (signifying a system error), or does not light after performing the steps above, contact 2Wire Customer Care.

BROADBAND LINK indicator light is red

If the BROADBAND LINK indicator light is red, the HomePortal has not established a connection to your broadband service provider:

1.Go to the HomePortal default page (http://homeportal) and click the Info button. Follow the onscreen instructions.

2.Verify that your broadband modem is connected to the HomePortal BROADBAND MODEM port.

3.Verify that your broadband service is activated.

4.Verify that your cable modem is connected to a cable outlet.

HOME NETWORK indicator light is not lit

If your networked computers are powered on and the HOME NETWORK indicator light is not lit, the HomePortal may not have been connected correctly. Double check the connection diagrams for your particular connection type against your completed HomePortal setup.

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Contents Page Owner’s Record Contents Appendix B Third-party Wireless Adapter Configuration HomePortal Indicator LightsAppendix a 2Wire Wireless Adapter Installation Networking Technology Overview EthernetHomePortal WirelessHome Phoneline Networking HomePNA First Locate your HomePortal key code Second Remove or disable conflicting applicationsGetting Started Third Check your computer’s browser and system requirementsSystem Requirements Connect Your First Computer to the HomePortal Choose a computer and connection typeEthernet Connection Check your connectionsUSB Connection Install the 2Wire Gateway USB driver \WINDOWS Home Phoneline Networking HomePNA Connection Continue from here to Install the HomePortal Software on Network with Ethernet Hub or Switch Wireless Connection Model 100SW only Continue to Install the HomePortal Software on Starting the Setup Wizard manually on Windows PCs Install the HomePortal SoftwareInstalling the HomePortal Setup Wizard on Windows PCs Page Add Computers to the Network Repeat Install the HomePortal Software on Home Phoneline Networking HomePNA Connection Wireless Connection Model 100SW only HomePortal Indicator Lights HomePortal indicator and status lightsBroadband Link indicator light is red Diagnosing connection problemsPower indicator light is not lit Home Network indicator light is not litInstalling the Wireless PC Card 2Wire Wireless Adapter Installation2Wire Wireless PC Card Installing Drivers For Windows 98SE Installing Drivers For Windows ME Installing Drivers For Windows Page Installing Drivers For Windows XP Page 2Wire Wireless USB Adapter Installing the Wireless USB AdapterInstalling Drivers For Windows 98SE Installing Drivers For Windows ME Installing Drivers For Windows Page Installing Drivers For Windows XP Page Third-party Wireless Adapter Configuration Locate the serial number and wireless encryption keyAgere ORiNOCO PC Card Silver or Gold Page Cisco Aironet Page Link Air DWL-650 Click Apply Changes Apple AirPort card Other wireless Ethernet adapters Wireless configuration with Windows XPIcon, located in the systray Regulatory Information Declaration of ConformityLicense Agreement Terms and ConditionsPage Limited Hardware Warranty Returning a Defective Product RMARev B