Troubleshooting
Problem | Procedure |
Cannot write correctly | If you have trouble writing, make sure you are |
| observing the following precautions: |
| ■ Use only media recommended by TOSHIBA. |
| ■ Do not use the mouse or keyboard during |
| writing. |
| ■ Use only the software supplied with the |
| computer for recording. |
| ■ Do not run or start other software during |
| writing. |
| ■ Do not jar the computer during writing. |
| ■ Do not connect/disconnect external devices |
| or install/remove internal cards during writing. |
| If problems persist, contact your dealer. |
|
|
DVD Super Multi drive
For more information, refer to Chapter 4, Operating Basics.
Problem | Procedure | |
You cannot access | Make sure the drive’s disc tray is securely | |
a CD/DVD in the drive | closed. | |
Press gently until it clicks into place. | ||
| ||
|
| |
| Check whether the drive power is on. If the | |
| power is off, click on the optical disk drive icon in | |
| the task tray and turn on the power. | |
|
| |
| Open the disc tray and make sure the CD/DVD is | |
| properly seated. It should lie flat with the label | |
| facing up. | |
|
| |
| A foreign object in the disc tray could block laser | |
| light from reading the CD/DVD. Make sure there | |
| is no obstruction. Remove any foreign object. | |
|
| |
| Check whether the CD/DVD is dirty. If it is, wipe it | |
| with a clean cloth dipped in water or a neutral | |
| cleaner. Refer to the Media care section in | |
| Chapter 4 for details on cleaning. | |
|
| |
Some CD/DVDs run | The software or hardware configuration may be | |
correctly, but others do | causing a problem. Make sure the hardware | |
not | configuration matches your software’s needs. | |
| Check the CD/DVD's documentation. |
User’s Manual |